Trouble Shooting; Technical Assistance - Optex iVision+ User Manual

9. Trouble Shooting

Symptoms
The video image is distorted.
The voice is cut off while
answering/browsing a Door
Camera Unit.
A howling noise distorts
the sound.
The ring tone cannot be
heard.
The charging does not start
when the Handheld Monitor
Unit is placed in the charging
cradle.
The display on a Handheld
Monitor Unit is black and
does not respond to any key.
The video image flickers.
The video image appears
blurred by lights.
During PLAY function,
viewing stored images is
slow.
The Handheld Monitor Unit
has a very short battery life.

Technical Assistance

If you require technical assistance about a setup, operation or use of this product
please call our Technical Support at this number. (US Domestic calls only)
Probable causes & solutions
Is a microwave oven or a wireless LAN device in operation
near the Handheld Monitor Unit?
• Re-locate the Handheld Monitor Unit away from
such equipment.
If the Handheld Monitor Unit is too close to the Door
Camera Unit, a howling sound can occur.
• Please move the IVP-HU away from IVP-DU untill
the howling sound disappears.
• Check battery status on Handheld Monitor Unit and
charge if necessary. Change volume setting on the
Handheld Monitor Unit. (Refer to Sec. 3-1 "Check 4")
Is the AC adaptor disconnected from the socket or the
charging cradle?
• Please check all power connections.
• Clean the charging terminals with a dry cloth.
Is the unit in standby?
• Press any button to energize the display.
• Make sure the unit is powered on. (Refer to Sec. 3-2)
• If the battery has ran out, charge the Handheld
Monitor Unit.
Fluorescent lights nearby to the Camera Door Unit may
cause the image to flicker.
It may be difficult to see the image if the camera lens
receives strong light such as sunlight.
• Avoid direct sunlight by re-positioning or placing a shade.
• Adjust the brightness setting (Refer to Sec. 3-5)
Please clear out all stored images by refering
to Sec. 6-2 "Deleting all images stored in a memory".
This will format a memory and improve a viewing speed.
Do not forget to make a PC backup of images if necessary.
If the units had not been powered for a long time, it may
require to repeat charge-discharge process for several
times to rejuvenate a battery life. If the battery life does
not improve, please contact our technical assistance.
(800) 966-7839
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