Troubleshooting; Mc67 - Motorola MC67 User Manual

11 - 6 MC67 User Guide

Troubleshooting

MC67

Troubleshooting the MC67
Table 11-1
Problem
When pressing the
power button the
MC67 does not turn
on.
When pressing the
power button the
MC67 does not turn on
but two LEDs blink.
Battery did not charge.
Cannot see characters
on display.
During data
communication, no
data transmitted, or
transmitted data was
incomplete.
No sound.
Cause
Battery not charged. Charge or replace the battery in the MC67.
Battery not installed Install the battery properly. See
properly. 1-4.
System crash. Perform a reset. See
Battery charge is at Charge or replace the battery in the MC67.
a level where data
is maintained but
battery should be
re-charged.
Battery failed. Replace battery. If the MC67 still does not operate, perform a
reset. See
MC67 removed Insert MC67 in cradle. The 3600 mAh battery fully charges in
from cradle while less than six hours.
battery was
charging.
Extreme battery Battery does not charge if ambient temperature is below 0°C
temperature. (32°F) or above 40°C (104°F).
MC67 not powered Press the Power button.
on.
MC67 removed Replace the MC67 in the cradle, or reattach the communication
from cradle or cable and re-transmit.
disconnected from
host computer
during
communication.
Incorrect cable See the system administrator.
configuration.
Communication Perform setup. Refer to the MC67 Integrator Guide for details.
software was
incorrectly installed
or configured.
Volume setting is Adjust the volume. See
low or turned off.
Solution
Installing the Battery on page
Resetting the MC67 on page
Resetting the MC67 on page
Adjusting Volume on page
2-12.
2-12.
2-12.