Troubleshooting - Gaggia Platinum swing up Operation And Maintenance Manual

GUIDE MESSAGE THAT APPEARS
descale
stand-by...
energy saving...
P
ROBLEMS
The machine does not turn on.
Hot water or steam is not
dispensed.
Coffee has little crema.
The Brew Group does not come
out.
Coffee is not brewed.
Coffee is brewed slowly.
Coffee leaks out of the dispensing
head.
The machine grinds the coffee,
but is not brewed in the cup.
Please contact the service centre for any problems not covered in the above table or when the suggested
solutions do not solve the problem.
HOW TO REMOVE THE MESSAGE
A descaling cycle must be performed on the machine's
internal circuits.
Press the
C
AUSES
The machine is not connected to the
power source.
The plug has not been plugged into the
back of the machine.
The hole of the steam spout is clogged. Clean the hole of the steam spout using a
The coffee blend is unsuitable or coffee
is not freshly roasted.
Turn the E-Plus System knob leftwards. Turn the E-Plus System knob rightwards.
The Brew Group is out of place.
Coffee grounds drawer is inserted.
Water tank is empty.
Brew group is dirty.
Coffee is too fi ne.
Brew group dirty.
Dispensing head is clogged.
The "Opti-dose" adjustment is not
optimal.

TROUBLESHOOTING

button.
S
OLUTIONS
Connect the machine to the power
source.
Insert the plug into the machine's power
socket.
pin.
Change coffee blend.
Turn the machine on. Close the service
Brew Group
door. The
placed in the correct position.
Remove the grounds drawer fi rst, then the
Brew Group
.
Fill the water tank and prime the circuit
again.
Brew Group
Clean the
Change coffee blend.
Decrease the dose.
Brew Group
Clean the
Clean the dispensing holes with a soft
cloth.
Set the "Opti-dose" adjustment (see
page 8).
37
is automatically
.
.