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14.0 Troubleshooting Procedures
In the event your Sundance spa is not working the way it should, please
first review all the installation and operating instructions in this manual
and check the message on the panel display. If you are still not satis-
fied it is working properly, please follow the appropriate troubleshooting
instructions. Note: If any of the supply cords to the accessories are dam-
aged, they must be replaced by authorized service personnel.
14.1
None of the Components Operate (e.g. Pump, Light)
Check the following:
1. Is there power to the spa?
2. Is the household circuit breaker tripped?
3. Call your authorized dealer.
14.2
Pump Does Not Operate but Light Does
Press the JETS 1 Button:
1. If no water movement is detected, make sure power is going to the
spa and check the water level. If it does not solve the problem, con-
tact your authorized Sundance dealer.
2. The main pump operates but no water flows to jets. Pump may not
be properly primed. This can happen after the spa is drained and
refilled. Press the JETS 1 button several times, never leaving the
motor on for more than 5 to 10 seconds at a time. Turn power off
and let the air out by loosening the cap on the massage selector
and/or removing the filter. Refer to Section 8.2 (page 22). Make cer-
tain you tighten the massage selector cap and/or reinstall the filter
before turning on spa power and restarting the pump.
14.3
Poor Jet Action
1. Press the JETS 1 button to make certain the pump #1 is on.
2. Rotate the air control clockwise to the "on" position.
3. Check for dirty filter. Clean, if necessary.
4. Make sure jets are all the way open.
14.4
Water is Too Hot
Reduce thermostat setting so the heater turns off.
14.5
No Heat
1. Check thermostat setting.
2. Keep the spa cover in place while heating.
3. Check the settings to see if your spa is in economy filtration/heating
mode (pages 27-28).
Page 39
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