BELGACOM IDS 310 User Manual
Digital telephone
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- User manual (63 pages) ,
- Manual (35 pages) ,
- Operator terminal (33 pages)
Table of Contents
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Summary of Contents for BELGACOM IDS 310
- Page 1 Belgacom IDS 310 First Belgacom Forum User manual...
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Page 2: User Manual
Thank you for choosing one of our , range of telephones, and for your confidence in Belgacom. Your Belgacom IDS 310 digital telephone offers you all the latest design features, so that it is very easy to use, while providing the most efficient means of communication. -
Page 3: How To Use This Guide
How to use this guide? You have a Belgacom IDS 310 digital telephone. The large display, navigator and alphabetic keypad will help you use your telephone easily and make optimum use of the many functions offered. • • Actions Keypad Lift the receiver. -
Page 4: Table Of Contents
Contents Getting to know your telephone ... p.8 Using your telephone ....p.11 Making or answering a call without lifting the receiver (hands free) . - Page 5 Contents During a conversation ....p.22 Making a second call during a conversation ..p.22 Answering a second call during a conversation .
- Page 6 Contents Keep in touch ......p.42 Selecting calls to be diverted ..... p.42 Diverting calls to another number (immediate diversion).
- Page 7 Contents Programming your telephone ... . . p.55 Initializing your voice mailbox..... p.55 Customising your voice greeting .
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Page 8: Getting To Know Your Telephone
Getting to know your telephone n Navigator Lets you browse through several pages of the display and select a line (the bottom line is implicitly active). n Guide key Top line This key lets you: • obtain information about the Previous Next page page... - Page 9 n Display and display keys Displays 2 lines and several pages giving information on your correspondent and the functions available through the keys associated with the lines of the display screen. Divert your calls to another StoreN Divert Call required number. number.
- Page 10 Installing the programmable key A printed label is supplied with the terminal. This should be installed beneath the programmable keys. Insert a flat “ blade ” into the slot (1 slot per key block). Raise the cover. Slide the printed label into position. Replace the cover.
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Page 11: Using Your Telephone
Using your telephone Other Making or answering a call without lifting the receiver (hands free) line key number required Helen you are in hands free mode your correspondent’s terminate name your call During a conversation, you can lift the receiver without terminating the call. -
Page 12: Making An Outside Call
Making an outside call • Making a call: 0155667000 “Outside line” number required tells you the status of your call 0 is the default code for an outside line. Making an internal call internal number default code for line key required “Operator call”... -
Page 13: Calling Your Correspondent By Name
• If the internal or outside number does not reply: ¤Intru ¤Cback Text broadcast a message on request callback to a send a written the loudspeaker of the busy terminal message free terminal NbSave go to next screen store number to call again Calling your correspondent by name (company directory) Smith John... -
Page 14: Calling From Your Personal Directory
• If name is not OK: FName Rubout Next extend search erase last letter entered show next name in list Prev Exit show previous name return to main menu Calling from your personal directory shows first ten names already entered in directory* Helen calling the selected... -
Page 15: Receiving A Call
Receiving a call your telephone correspondent’s name or rings number Smith John • To answer Filtering calls using the voice mailbox This service lets you filter incoming calls to your voice mailbox. When your caller leaves his message you can choose to communicate with him. •... -
Page 16: Redialling
Redialling* Redial Next Prev Call Select the select the No. in the last ten issued Call required 'Redial' number function 1.10 Temporarily storing a number to call again NbSave the number called does not reply record number dialled number remains stored until another number is recorded •... -
Page 17: Requesting Automatic Callback If Internal Number Is Busy
Requesting automatic callback if internal number is 1.11 busy ¤Cback internal number busy callback request acknowledged • Cancelling callback request: ×Cback 1.12 Answering an internal call in intercom mode You can answer without lifting the receiver. When you receive an internal call, your telephone rings and you are connected directly in hands free mode. -
Page 18: Sending Dtmf Signals
1.13 Sending DTMF signals During a conversation you sometimes have to send DTMF signals, such as with a voice server, an automated attendant or a remotely consulted answering machine. ¤DTMF ×DTMF During a conversation to activate to disable The function is automatically cancelled when you hang up. 1.14 Making an ISDN call screen shows number dialled... -
Page 19: Hiding Your Identity (Isdn Call)
Text send a written message (*)Sending a subaddress You may have to add a four-digit subaddress to the number called (to obtain a fax, PC or telephone, etc.). Send SubAdr enter subaddress on keypad 1.15 Hiding your identity (ISDN call) When you call an internal or an outside ISDN number, your number is automatically sent. -
Page 20: Identifying A Malicious Call (Isdn Call)
• You can hide your identity for all calls: hidden identity remains active while key icon is lit up “Secret” programmed key • To cancel hidden identity function: “Secret” programmed 1.16 Identifying a malicious call (ISDN call) When you receive a call, you can ask the network operator to record informations about your communication (correspondents’... -
Page 21: Activating The Loudspeaker During A Conversation
Activating the loudspeaker during a conversation 1.17 (receiver lifted) during a conversation activate loudspeaker adjust volume (7 levels) deactivate loudspeaker 1.18 Mute, so that your correspondent cannot hear you You can hear your correspondent but he/she cannot hear you: during a conversation disable microphone corresponding LED lights up resume the... -
Page 22: During A Conversation
During a conversation Other Making a second call during a conversation during a conversation number of second name of second line key correspondent correspondent Helen the first call is on hold • To cancel your second call and recover the first: line key for which icon is flashing If you make an error, hang up: your telephone will ring and you will recover your... -
Page 23: Answering A Second Call During A Conversation
Answering a second call during a conversation • A second correspondent is trying to call you: during a conversation Smith John caller's name or number line key for which icon flashing for 3 seconds is flashing the first call is on hold •... - Page 24 if allowed by system configuration You can also transfer your call immediately, without waiting for the number to answer, using either of the two methods described above. Transfer between two outside calls is not generally possible (depends on country concerned and system configuration).
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Page 25: Switching Between Calls (Broker Call)
Switching between calls (Broker call) During a conversation, a second call is on hold. To accept the second call: your first call is placed on hold line key corresponding to icon Three-way conference with internal and/or external correspondents (conference) During a conversation, a second call is on hold. ¤Conf ×Conf three-way... -
Page 26: Placing A Call On Hold (Hold)
Placing a call on hold (hold) • Exclusive hold: During a conversation, you wish to place the call on hold and recover it later, on the same telephone. your call is placed on hold line key • Recover the call on hold: line key corresponding to icon •... -
Page 27: Placing An Outside Call On Hold (Parking)
Placing an outside call on hold (parking) You can place an outside call on hold and recover the call on another telephone: Park during a conversation “Parking” function code • To recover the parked call: PickUp RetPrk number of telephone from which call was parked “Retrieve parked... -
Page 28: Getting Information About Camped-On Calls
Getting information about camped-on calls • Another call is received: during a conversation, you hear a beep beep the call is automatically placed on hold Smith John identity shown briefly • Check identity of callers on hold: Prev Queue Next last call received check other calls Answer... -
Page 29: Intrusion Into An Internal Conversation
Intrusion into an internal conversation Your correspondent’s line is busy. If the number is not “protected” and if authorised, you can intrude into the call: ¤Intru ×Intru same key to deactivate • Protection against intrusion: “Protect a call” your extension programmed key or function number code... -
Page 30: Sharing
Sharing Other Receiving supervised call ringing To receive the special ringing for calls to another number: “Supervised call same key to cancel ringing” programmed key Answering a general bell When the operator is absent, outside calls to the operator are indicated by a general bell. -
Page 31: Manager/Secretary Filtering
Manager/secretary filtering System configuration allows “manager/secretary” groups to be formed, so that the manager’s calls can be directed to one or more secretaries. • From the manager’s or secretary’s telephone: incoming calls are filtered by a chosen person (secretary, etc.) “Filter”... -
Page 32: Answering Briefly In Place Of The Operator
• If the telephone ringing is not in your pick-up group: PickUp IndPic number of telephone ringing “Terminal call pick-up” programmed number of telephone key or function code ringing The system can be configured to prevent call pick-up on certain telephones. Answering briefly in place of the operator Outside calls to the operator will ring on your telephone and you can answer the call:... -
Page 33: Monitoring Calls To Other Terminals
Monitoring calls to other terminals Calls to other numbers can be directed to any telephone (max. 8 numbers per programmed key): your telephone will ring at the same time as the others “Monitoring” same key to programmed key cancel Hunting groups •... -
Page 34: Calling An Internal Correspondent On His/Her
Calling an internal correspondent on his/her pager The number called does not answer and you know that the person called has a pager: number called “Paging” programmed key or function code paging in progress is displayed Your correspondent can answer from any telephone in the system. -
Page 35: Sending A Written Message To An Internal Correspondent
Sending a written message to an internal 3.10 correspondent Text number called enter the first letters of the name Next Call me back first message in list (27) next message GoTo Create enter number of message create a temporary personal required message (alphabetic keypad) Lang... - Page 36 • The 27 standard messages are shown below: Call me back 15 Meeting on ___ (*) Call me back tomorrow 16 Meeting on ___ at _:_ (*) Call me back at _:_ (*) 17 Out for a while Call back _____ (*) 18 Absent for the rest of the day Call the attendant 19 Absent, back at _:_ (*)
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Page 37: Sending A Written Message To An Isdn Correspondent
Sending a written message to an ISDN 3.11 correspondent Text number called proceed as for an internal correspondent You can do this during a conversation. 3.12 Send a voice message copy Voice personal code display number of new and old messages Next Prev Copy... - Page 38 Record Send send message record a comment * * To record a comment: Record Ready to record Recording ... start recording the comment recording Listen Stop end of recording send message replay comment Record re-record a comment...
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Page 39: Sending A Recorded Message To A Number / A
Sending a recorded message to a number / a 3.13 distribution list Voice Send personal code correspondent’s correspondent’s name or no. or list no. list name Record Ready to record start message recording Stop Recording ... recording end of recording apply Listen Record... -
Page 40: Broadcasting A Message On The Loudspeakers Of A Station
Broadcasting a message on the loudspeakers of a 3.14 station group A message not requiring an answer can be broadcast on the loudspeakers within your broadcast group: speak, you have 20 seconds number of broadcast group The message will only be broadcast on terminals not in use and which have a loudspeaker. -
Page 41: Allocating An Outside Line
3.16 Allocating an outside line If authorised, you can transfer an outside line to another terminal, thus enabling that person to make an outside call. during an internal conversation “Allocate outside” programmed key your internal correspondent now has an outside line and can dial To know the cost of the call, press the “Allocate &... -
Page 42: Keep In Touch
Keep in touch Other Selecting calls to be diverted When a diversion is applied, you can select the types of call to be diverted: outside, internal, all. ExtLoc Divert type of call diverted is displayed Choice change type of call Diverting calls to another number (immediate diversion) The number can be your home, portable or car phone, voice message or an... -
Page 43: Diverting Your Calls To Your Voice Message Service
Diverting your calls to your voice message service Divert type of diversion Activate/disable the personal assistant Custo Assist Perso Assist:OFF ON/OFF Choice Perso Assist:ON apply Personal assistant: reaching you with one number only Custo Assist Menu select type of diversion IntNum ExtNum dial number of a... -
Page 44: Diverting Calls To Your
Diverting calls to your pager Callers will thus be able to contact you while you are moving around the company: Page» Divert “Divert to paging” programmed key or function code... -
Page 45: Forwarding Your Calls From The Receiving Terminal
Forwarding your calls from the receiving terminal (“Follow me”) You wish to receive your calls in your present location: Use the “Follow me” function. Divert Follo» your extension number “Follow me” programmed key or your extension function code number To cancel forwarding, see section 'Cancelling all diversions'. Applying a selective diversion You can selectively divert calls, according to the caller’s identity: “Selective diversion”... -
Page 46: Diverting All Group Calls
Diverting all group calls You can divert all your group calls to another internal number: “Divert group calls” number receiving programmed key or function code diversion diversion is acknowledged 4.10 Cancelling all diversions “Cancel all diversions” programmed key or function code programme another type of diversion 4.11 Cancelling a specific diversion... -
Page 47: Diverting Calls When Your Line Is Busy (Divert If Busy)
4.12 Diverting calls when your line is busy (divert if busy) Callers will thus be able to contact you while you are moving around the company: Busy» Divert number receiving diversion diversion is acknowledged “Divert if busy” number receiving programmed key or function diversion code... -
Page 48: Do Not Disturb
4.13 Do not disturb You can make your terminal temporarily unavailable for all calls. Divert “Do not disturb” programmed key or function code... -
Page 49: When You Return, Consult Recorded Messages
4.14 When you return, consult recorded messages The light indicates that messages have been received. Voice personal code display number of new and old messages display name of sender, with date, time and ranking of message Prev Next Play select message listen to message Call Clear... -
Page 50: Leaving A Recorded Message For Internal Callers
4.15 Leaving a recorded message for internal callers You can leave a message on your terminal which will be displayed on the screen of the terminal calling you. Text» Divert “Text” programmed key follow instructions to select message Call me back first of the 27 messages Message is selected in the same way as in: Sending a written message to an internal correspondent. -
Page 51: Consulting Written Messages
4.16 Consulting written messages The light indicates that messages have been received. Text Read + number of messages received Next Read + name of sender, date, time next message and ranking of message Prev Clear previous message erase message Call Back call back sender of return to previous... -
Page 52: Managing Your Charges
Managing your charges Other Charging your calls directly to business accounts You can charge the cost of your outside calls to business account numbers. “Business account code” number of business programmed key or function account code • Adding or changing a business code during a call: “Business account code during call”... -
Page 53: Finding Out The Cost Of An Outside Call Made For An Internal User From Your Terminal
Finding out the cost of an outside call made for an internal user from your terminal in conversation with the internal user programmed key code for function 'Meter Total Recall' 'Meter Total Recall' Transf the call is placed on hold outside number transfer call to your called... -
Page 54: Charging The Cost Of An Outside Call To Your Company
Charging the cost of an outside call to your company If authorised, when travelling or from home, you can call a public network subscriber and charge the cost of the call to your company. your company’s extension number and public network number check code number... -
Page 55: Programming Your Telephone
Programming your telephone Other Initializing your voice mailbox enter your personal code then record light flashes your name according to voice guide instructions Your personal code is used to access your voice mailbox and to lock your telephone. Customising your voice greeting You can replace the greeting message by a personal message. -
Page 56: Modifying Your Personal Code
Modifying your personal code Your personal code is used to access your voice mailbox and to lock your telephone. Custo Option Passwd old code new code (4 digits). (4 digits) As long as your voice mailbox has not been initialized, personal code is 0000. -
Page 57: Adjusting Screen Brightness
Adjusting screen brightness Custo Cntrst Screen Icon select the required level by consecutive presses Levels of brightness are scaled from 4 to 16. Selecting language Custo Option Lang Choice French current language consecutive presses to apply You can choose between 2 predetermined languages. -
Page 58: Programming Direct Call Keys
Programming direct call keys 0_..press present value of selected programmed key enter the number... -
Page 59: Programming Your Personal Directory
Programming your personal directory ..press a display key enter the name of your correspondent correspondent’s apply number to be programmed • The following screen keys can also be used: Clear Split Rubout erase last character erase number enter pause in number entered ForcMF send rest of number in... -
Page 60: Programming An Appointment Reminder
Programming an appointment reminder You can define the time of a temporary reminder (one in 24 hours) or a permanent reminder (every day at the same time). Appmnt Temporary Appt Change Clear define type of erase proposed time enter time of appointment appointment (temporary by default) -
Page 61: Identify The Terminal You Are On
• To cancel your reminder request: Appmnt Change Clear 6.10 Identify the terminal you are on Press this key twice. 6.11 Broadcasting background music on your loudspeaker You can broadcast background music on the loudspeaker of your telephone (depending on configuration): when telephone is not in use, background music is played same key to cancel... -
Page 62: Declaration Of Compliance
Alcatel Business Systems, hereby declare that we assume Digital terminal IDS 310 (Alcatel Reflexes 4035) product to be compliant with the essential requirements of Directive 1999/5/CE of the European Parliament and Council. Any unauthorised modification to the product shall render this declaration of compliance null and void. - Page 63 Customer Service Department at the following numbers: – for SMEs and residential customers: 0800/55800 – for large companies 0800/55200 Belgacom SA under public law, Bd. du Roi Albert II 27, B-1030 Brussels, VAT No. BE 202 239 951 Brussels Register of Legal Entities...