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IQ-PIP-USP3/CN
9 Service
9.1 Worldwide Service
Service must be done at the Crown factory. Contact your local distributor for more infor-
mation.
9.2 US and Canada Service
Service must be done at the Crown factory (see Sections 9.2.1 and 9.2.2). It is important
that you have your copy of the bill of sale as your proof of purchase.
9.2.1 Factory Service
To obtain factory service, fill out the service information page found in the back of this
manual and send it along with your proof of purchase and the defective unit to the Crown
factory.
For warranty service, we will pay for ground shipping both ways in the United States. Con-
tact Crown Factory Service to obtain prepaid shipping labels prior to sending the unit. Or,
if you prefer, you may prepay the cost of shipping, and Crown will reimburse you. Send
copies of the shipping receipts to Crown to receive reimbursement.
Your repaired unit will be returned via UPS ground. Please contact us if other arrange-
ments are required.
9.2.2 Factory Service Shipping Instructions
1. Before sending a Crown product to the factory for service, first call Crown Factory Ser-
vice for a return authorization (RA) number.
2. Be sure to fill out the service information form that follows and enclose it with your
shipment, either inside the box or in a packing slip envelope securely attached to the out-
side of the shipping carton. Do not send the service information form separately. If you are
sending the unit from a Shipping Center, we recommend taping the form to the product.
We also recommend recording the serial number and model before shipping for your ref-
erence.
3. To ensure the safe transportation of your unit to the factory, ship it in an original factory
packing container.
page 42
Reference Manual
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