Maintenance; Service And Support; What Is H.264 Video Compression - GE TruVision DVR 10 Faq

128MBs, the hard disk drive will not be fragmented. So the sizes of the recorded files are all 128MBs. But
there are exceptions—such as when you set the DVR to event recording (i.e. motion detection, alarm, video
tampering) the recorded files will have different file sizes up to 128MBs.
The benefit of not having the hard disk drive fragmented is shorter average seek times when accessing the
hard drive to search, archive, and/or playback video. This results in faster performance.
Q: What is H.264 video compression?
A: H.264 video compression (also known as MPEG-4 AVC or MPEG-4 Part 10) contains a number of new
features that allow it to compress video much more effectively than older H.263, MPEG-2 and MPEG-4
compression standards. H.264 compression is a standard that provides more flexibility, more compression,
easier transport of video data over networks and more storage of video on Hard Disk Drives.

Maintenance

Q: How can I reduce the risk of power surges from lightning strikes damaging my DVRs?
A: There are several third-party external surge-protection devices you can use to reduce damage caused
by lightning. We strongly recommend that you use these devices with DVRs operating in a lightning-prone
geographical areas.

Service and support

Q: Where can I find the latest documentation?
A: Go to our website www.gesecurity.com. From the Customer Support menu, select the Resource Library
link. After you register and log on, you may search for the documentation you need.
Q: Where can I find warranty information on GE Security equipment?
A: Go to our website at www.gesecurity.com. From the Customer Support menu, select Return and War-
ranty Policy Statement or Terms and Conditions Policy Statement.
Q: How do I return GE Security equipment for repairs?
A: You will need to request an RMA (return material authorization) by contacting the appropriate customer
service center listed in the Return and Warranty Policy Statement. Go to our website at
www.gesecurity.com. From the Customer Support menu, select Return and Warranty Policy Statement.
Q: Does GE Security provide product training?
A: GE Security provides online and classroom training for selected products. To view available online train-
ing for GE Security products, go to our website at www.gesecurity.com and select the Training link.
TruVision DVR 10 Frequently Asked Questions 5