Introduction - GE TruVision DVR 10 Faq

Introduction

Overview
This is the GE Security TruVision DVR 10 (TVR 10) Frequently Asked Questions. This document answers typi-
cal questions about the TVR 10 digital video recorder. The questions are divided into several categories.
Access
Q: What is the default passcode for the TVR 10?
A: The default passcode for the TVR 10 is:
 Account: admin
 Passcode: 1234
This passcode is also required when logging in using the browser software.
Q: I've lost my passcode for the front panel and I can't get into the menus or connect via the Ethernet
port.
A: If the user account was setup by the admin account, then log-in as admin and change the passcode, or
delete and create a new account. If the admin passcode is lost, you will need to send the DVR to the GE
Service Center for reconfiguration of the DVR. (See Service and support questions.)
Q: How many user accounts can I create on the TVR 10?
A: The administrator may create up to 15 user accounts. Each user may have a unique passcode. The
same user name and passcode is also used for remote browser log-in.
Q: How do I install the browser software?
A: If the TVR 10 is set up on a static IP address, simply type the IP address of the DVR into the address box in
your web browser. Do not enter leading zeros. For example, the IP address is 192.168.020.012; enter this in
your browser as 192.168.20.12. Also, make sure you have admin rights on your computer to install ActiveX
controls. Your browser security settings should also enable or prompt for Signed ActiveX controls to be in-
stalled and run on the computer.
Q: When I try to connect to a TVR 10 with my browser, I get a message that says, "Please check digi-
cap.ocx." What should I do?
A: If you have used the computer to connect to a TVR 10 before this, go to the C:\windosw\system32 folder
and delete the digicap.ocx file.
TruVision DVR 10 Frequently Asked Questions 1