AT&T CL84102 User Manual page 52

Appendix
Troubleshooting
My cordless handset isn't performing normally.
•
Make sure you plug the power cord securely into the telephone base. Plug the power
adapter into a different working electrical outlet without a wall switch.
•
Move the cordless handset closer to the telephone base. You may have moved out
of range.
•
Reset the telephone base. Unplug the electrical power. Wait for 15 seconds then
plug it back in. Allow up to one minute for the cordless handset and telephone
base to reset.
•
Other electronic products such as HAM radios and other DECT phones can cause
interference with your cordless phone. Try installing your phone as far away as
possible from these types of electronic devices.
The batteries do not hold a charge.
•
Charge the battery in the cordless handset for at least 10 hours. For optimum daily
performance, return the cordless handset to the charger when not in use.
•
If the battery is depleted, it may take approximately 30 minutes to charge the
handset before it shows Low battery. Refer to the table on page 6 for details.
•
You may need to purchase a new battery. Please refer to Battery installation and
charging in this user's manual on page 6.
I get noise, static, or weak signals even when I'm near the telephone base.
•
If you subscribe to high-speed Internet service (DSL - digital subscriber line)
through your telephone line, you must install a DSL filter between the telephone
line cord and the telephone wall jack (page 5). The filter prevents noise and caller
ID problems as a result of DSL interference. Please contact your DSL service
provider for more information about DSL filters.
•
You may be able to improve the performance of your cordless phone by installing
your new telephone base as far as possible from any other existing cordless
telephone system that may already be installed.
•
Other electronic products such as HAM radios and other DECT phones can cause
interference with your cordless phone. Try installing your phone as far away as
possible from these types of electronic devices.
•
Do not install this phone near a microwave oven or on the same electrical outlet.
You may experience decreased performance while the microwave oven is operating.
•
If you plug your phone in with a modem or a surge protector, plug the phone
(or modem/surge protector) into a different location. If this does not solve the
problem, relocate your phone or modem farther apart from one another, or use a
different surge protector.
•
Move your phone to a higher location. The phone may have better reception in a
high area.
•
If other phones in your home are having the same problem, contact your
telephone service provider (charges may apply).
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