Returns; Contact Us - Chauvet Hurricane Haze 3D User Manual

Returns

WORLD HEADQUARTERS - Chauvet
Contact
General Information
Us
UNITED KINGDOM AND IRELAND - Chauvet Europe Ltd.
General Information
MEXICO - Chauvet Mexico
General Information
Outside the U.S., United Kingdom, Ireland, or Mexico, contact your dealer. Follow their instructions to request
support or to return a product. Visit our website for contact details.
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To return a product or request support:
·
In the U.S., contact Chauvet World Headquarters.
·
In the UK or Ireland, contact Chauvet Europe Ltd.
·
In Mexico, contact Chauvet Mexico.
·
In any other country, DO NOT contact Chauvet. Contact your distributor. See
distributors outside the U.S., United Kingdom, Ireland, or Mexico.
If you live outside the U.S., United Kingdom, Ireland, or Mexico, contact your distributor of record and follow
their instructions on how to return Chauvet products to them. Visit our website for contact details.
Call the corresponding Chauvet Technical Support office and request a Return Merchandise Authorization (RMA)
number before shipping the product. Be prepared to provide the model number, serial number, and a brief description of
the cause for the return.
You must send the merchandise prepaid, in its original box, and with its original packing and accessories. Chauvet will
not issue call tags.
Clearly label the package with the RMA number. Chauvet will refuse any product returned without an RMA number.
Write the RMA number on a properly affixed label. DO NOT write the RMA number directly on the box.
Before sending the product, clearly write the following information on a piece of paper and place it inside the box:
·
Your name
·
Your address
·
Your phone number
·
RMA number
·
A brief description of the problem
Be sure to pack the product properly. Any shipping damage resulting from inadequate packaging will be your
responsibility. FedEx packing or double-boxing is recommended.
Chauvet reserves the right to use its own discretion to repair or replace returned product(s).
Address: 5200 NW 108th Avenue
Sunrise, FL 33351
Voice: (954) 577-4455
Fax: (954) 929-5560
Toll free: (800) 762-1084
Address: Unit 1C
Brookhill Road Industrial Estate
Pinxton, Nottingham, UK
NG16 6NT
Voice: +44 (0)1773 511115
Fax: +44 (0)1773 511110
Address: Av. Santa Ana 30
Parque Industrial Lerma
Lerma, Mexico C.P. 52000
Voice: +52 (728) 285-5000
www.chauvetlighting.com
Technical Support
Voice: (954) 577-4455 (Press 4)
Fax: (954) 756-8015
Email: tech@chauvetlighting.com
World Wide Web www.chauvetlighting.com
Technical Support
Email: uktech@chauvetlighting.com
World Wide Web www.chauvetlighting.co.uk
Technical Support
Email: servicio@chauvet.com.mx
World Wide Web www.chauvet.com.mx
Hurricane™ Haze 3D User Manual Rev. 1
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