IBM System x3800 Installation Manual page 58

v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See the parts listing in the Problem Determination and Service Guide to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a
trained service technician.
The mouse or pointing device
does not work.
46
IBM System x3800 Type 8866: Installation Guide
1. (Standard mouse) If the server is attached to a KVM switch, bypass the KVM
switch to eliminate it as a possible cause of the problem: connect the mouse or
pointing device cable directly to the correct connector on the rear of the server.
2. Make sure that:
v The mouse or pointing-device cable or USB cable is securely connected and
the keyboard and mouse cables are not reversed.
v (Standard mouse) The mouse device drivers are installed correctly.
v (Standard mouse) The mouse is enabled in the Configuration/Setup Utility
program.
v (USB mouse) Keyboardless operation has been enabled in the
Configuration/Setup Utility program.
3. (USB mouse) If a USB hub is in use, disconnect the USB device from the hub
and connect it directly to the server.
4. Reseat the following components:
a. Mouse or pointing device
b. I/O board
5. Replace the components listed in step 4 one at a time, in the order shown,
restarting the server each time.