Contact Information - ECX Revenge E Instruction Manual

en
SUCH CLAIM IS BASED IN CONTRACT, WARRANTY, TORT, NEGLI-
GENCE, STRICT LIABILITY OR ANY OTHER THEORY OF LIABILITY,
EVEN IF HORIZON HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH
DAMAGES. Further, in no event shall the liability of Horizon exceed the
individual price of the Product on which liability is asserted. As Horizon
has no control over use, setup, final assembly, modification or misuse,
no liability shall be assumed nor accepted for any resulting damage
or injury. By the act of use, setup or assembly, the user accepts all
resulting liability. If you as the purchaser or user are not prepared to
accept the liability associated with the use of the Product, purchaser
is advised to return the Product immediately in new and unused
condition to the place of purchase.
law
These terms are governed by Illinois law (without regard to conflict
of law principals). This warranty gives you specific legal rights,
and you may also have other rights which vary from state to state.
Horizon reserves the right to change or modify this warranty at
any time without notice.
Warranty serVIces
Questions, assistance, and repairs
Your local hobby store and/or place of purchase cannot provide war-
ranty support or service. Once assembly, setup or use of the Product
has been started, you must contact your local distributor or Horizon
directly. This will enable Horizon to better answer your questions and
service you in the event that you may need any assistance. For ques-
tions or assistance, please visit our website at www.horizonhobby.com,
submit a Product Support Inquiry, or call 877.504.0233 toll
free to speak to a Product Support representative.
Inspection or services
If this Product needs to be inspected or serviced and is compliant
in the country you live and use the Product in, please use the Horizon
Online Service Request submission process found on our website
or call Horizon to obtain a Return Merchandise Authorization (RMA)
number. Pack the Product securely using a shipping carton. Please
note that original boxes may be included, but are not designed to
withstand the rigors of shipping without additional protection. Ship
via a carrier that provides tracking and insurance for lost or damaged
parcels, as Horizon is not responsible for merchandise until it arrives
and is accepted at our facility. An Online Service Request is available

contact Information

Country of Purchase Horizon Hobby
United States of America
United Kingdom
Germany
France
China
12
Address
Horizon Service Center 4105 Fieldstone Rd
(Electronics and engines) Champaign, Illinois
61822 USA
Horizon Product Support
Horizon Hobby Limited Units 1-4 Ployters Rd
Staple Tye
Harlow, Essex
CM18 7NS
United Kingdom
Horizon Technischer Christian-Junge-Straße 1
Service 25337 Elmshorn, Germany
Horizon Hobby SAS 11 Rue Georges Charpak
77127 Lieusaint, France
Horizon Hobby - China Room 506, No. 97 Changshou Rd.
Shanghai, China 200060
at http://www.horizonhobby.com/content/_service-center_render-ser-
vice-center. If you do not have internet access, please contact Horizon
Product Support to obtain a RMA number along with instructions for
submitting your product for service. When calling Horizon, you will be
asked to provide your complete name, street address, email address
and phone number where you can be reached during business hours.
When sending product into Horizon, please include your RMA number,
a list of the included items, and a brief summary of the problem. A copy
of your original sales receipt must be included for warranty consider-
ation. Be sure your name, address, and RMA number are clearly
written on the outside of the shipping carton.
notIce: Do not ship Li-Po batteries to Horizon. If you
have any issue with a Li-Po battery, please contact
the appropriate Horizon Product Support office.
Warranty requirements
For Warranty consideration, you must include your original
sales receipt verifying the proof-of-purchase date. Provided
warranty conditions have been met, your Product will be serviced or
replaced free of charge. Service or replacement decisions are at the
sole discretion of Horizon.
non-Warranty repairs
Should your service not be covered by warranty, service will
be completed and payment will be required without notification
or estimate of the expense unless the expense exceeds 50% of
the retail purchase cost. By submitting the item for service you are
agreeing to payment of the service without notification. Service esti-
mates are available upon request. You must include this request with
your item submitted for service. Non-warranty service estimates will
be billed a minimum of ½ hour of labor. In addition you will be billed
for return freight. Horizon accepts money orders and cashier's checks,
as well as Visa, MasterCard, American Express, and Discover cards. By
submitting any item to Horizon for service, you are agreeing to Horizon's
Terms and Conditions found on our website http://www.horizonhobby.
com/content/_service-center_render-service-center.
notIce: Horizon service is limited to Product compliant
in the country of use and ownership. If non-compliant
product is received by Horizon for service, it will be
returned unserviced at the sole expense of the purchaser.
Phone Number / Email Address
877-504-0233
productsupport@horizonhobby.com
+44 (0) 1279 641 097
sales@horizonhobby.co.uk
+49 (0) 4121 2655 100
service@horizonhobby.de
+33 (0) 1 60 18 34 90
+86 (021) 5180 9868
info@horizonhobby.com.cn