Technical Support - HiTi Digital CS-200e User Manual

4.5 Technical support

If you have come across any difficulties in configuring and/or operating your HiTi card printer, please read this
manual carefully.
If you are unable to manage solving your problems, you can obtain further information or help from your local
authorized distributor or reseller.
For any unresolved technical problems, if you don't know your local distributor or reseller. You can visit our
website www.hiti.com for contacting information and send us your questions.
We will be more than happy to assist you at anytime. It is important for you to provide those
following information at anytime during your contact for servicing help:
Your printer model and serial number
The configuration and operating system which you are using
A detail descriptions of the incidents/problems which has occurred
A detail descriptions of the steps which you have already taken to solve the incidents/problems
If you need any additional information or technical help, you can obtain those information from our website
www.hiti.com which offers you the ability to download the latest printer driver, firmware, user manual,
and FAQ (Frequent Ask Questions) to maintaining your HiTi card printer.
23
HiTi CS-200e user manual