Mercury Bravo Three Operation & Maintenance Manual page 126

Resolving A Problem
Your satisfaction and goodwill are of primary importance to your
dealer and to MerCruiser. Any problems with service, sales, warranty
or operation of your MerCruiser power package will be resolved by
your dealer. He also is your primary source of information on your
boat, power package and trailer. Should there be a misunderstand-
ing, or if your problem has not been resolved to your satisfaction,
please follow these steps:
STEP ONE - DISCUSS YOUR PROBLEM WITH ONE OF THE
DEALERSHIP MANAGEMENT PERSONNEL.
Misunderstandings or complaints can be quickly resolved by the
dealer. If you are unable to obtain satisfaction, contact the dealer-
ship's owner.
STEP TWO - IF YOU REQUIRE ADDITIONAL ASSISTANCE TO
RESOLVE YOUR CONCERN, CONTACT YOUR
NEAREST MERCRUISER SERVICE CENTER.
Provide the following important information:
Your name, address and telephone number.
The model and serial number(s).
Your dealer's name and location.
Date of purchase.
Present hours of operation.
Details of problem or complaint.
Boat make and size.
Propeller pitch and/or part number.
Normal use and approximate gross load.
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