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Chapter 4
Troubleshooting
4.4
Thomson Gateway Setup CD Troubleshooting
The Thomson Gateway CD does not start automatically
Proceed as follows:
>
In Microsoft Windows:
1
In the Windows task bar, click the Start button.
2
Select Run.
3
In the Open field, enter the following path: D:\Setup.exe, where D stands for the drive letter of your
CD-ROM drive.
>
In Mac OS X:
1
On your desktop, double-click the CD icon.
2
Double-click Menu.
The wizard does not detect a connection
If the Home Install Wizard does not detect a connection to your Thomson Gateway, an error window appears.
If this is the case, check whether:
>
The Thomson Gateway is turned on and fully initialised.
>
Your computer has a valid IP address, that is any address but 0.0.0.0.
In Microsoft Windows:
1
In the taskbar, click the Start button.
2
Select Run.
3
In the Open field, type cmd.
4
Click OK.
A black window will appear with a flashing cursor.
E-DOC-CTC-20060911-0089 v1.0
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Table of Contents
Troubleshooting
