Table of Contents
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Table of Contents
Troubleshooting
Related Manuals for THOMSON 585 v7
Summary of Contents for THOMSON 585 v7
- Page 1 Thomson TG576 v7/585 v7 Wireless Multi-User ADSL2+ Gateway Setup and User Guide...
- Page 3 Thomson TG576 v7/ 585 v7 Setup and User Guide...
- Page 4 United States and/or other countries. Other brands and product names may be trademarks or registered trademarks of their respective holders. Document Information Status: v1.0 (February 2008) Reference: E-DOC-CTC-20080118-0003 Short Title: Setup and User Guide TG576 v7/585 v7 R8.1 (en)
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Page 5: Table Of Contents
About this Setup and User Guide ... 1 1 Installation... 3 Preliminary Steps ... 4 Placing your Thomson Gateway ... 5 Installing your Thomson Gateway ... 6 1.3.1 Guided Installation ... 7 1.3.2 Manual Installation ... 9 2 Thomson Gateway Basics ... 11 Thomson Gateway LED Behaviour ... - Page 6 Contents 6 Internet Security ... 43 Firewall... 44 Web site Filtering ... 45 6.2.1 Denying access to a specific Web site ... 46 6.2.2 Allowing access to a specific Web site ... 47 6.2.3 Redirecting a Web site ... 48 6.2.4 Redirecting all Web sites ...
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Page 7: About This Setup And User Guide
Terminology Generally, the Thomson TG576 v7/585 v7 will be referred to as Thomson Gateway in this Setup and User Guide. Typographical Conventions Following typographical convention is used throughout this manual: Sample text indicates a hyperlink to a Web site. - Page 8 About this Setup and User Guide E-DOC-CTC-20080118-0003 v1.0...
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Page 9: Installation
Installation Introduction In a few minutes you will be able to access the Internet using your Thomson Gateway. This Setup and User Guide will show you how to set up your Thomson Gateway and how to connect your computer(s) to the Internet. E-DOC-CTC-20080118-0003 v1.0 Installation... -
Page 10: Preliminary Steps
Installation Preliminary Steps DSL service The DSL service must be up and running on your telephone line. If both conventional telephone and DSL service are simultaneously available from the same copper pair, you will need a central splitter or distributed filters for decoupling DSL and telephone signals. Public telephone lines carry voltages that can cause electric shock. -
Page 11: Placing Your Thomson Gateway
Placing your Thomson Gateway Possibilities You can mount the Thomson Gateway on a wall or simply place it on a desk. Wall mount Proceed as follows to mount the Thomson Gateway on a wall or other vertical surface: Take the wall mount leaflet out of the box. Stick the wall mount leaflet on the place where your want to mount your Thomson Gateway. -
Page 12: Installing Your Thomson Gateway
Installation Installing your Thomson Gateway Installation methods There two ways to set up your Thomson Gateway: Guided Installation Manual Installation Guided Installation How it works The Setup wizard included on the CD will guide you through all configuration aspects of your Thomson Gateway. -
Page 13: Guided Installation
1.3.1 Guided Installation Connecting devices: wait! Do not plug in any cables or connect any devices until you are prompted to do so by the wizard. In case of problems If you encounter problems during this installation please refer to page Starting the wizard To start the wizard:... - Page 14 Installation CD menu On the CD Menu, click: (Re)configure my Thomson Gateway to reconfigure your Thomson Gateway or add a new computer to your network. View Documentation to view the documentation that is available for your Thomson Gateway. This list will be automatically updated if you are connected to the Internet.
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Page 15: Manual Installation
1.3.2 Manual Installation Procedure Proceed as follows: Connect the cables Configure the Thomson Gateway Connect the cables Proceed as follows: Connect your computer to the Thomson Gateway as described in Network” on page Connect the Thomson Gateway to the DSL line. Connect the power supply. - Page 16 Installation E-DOC-CTC-20080118-0003 v1.0...
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Page 17: Thomson Gateway Basics
Thomson Gateway Basics In this chapter Thomson Gateway LED Behaviour Thomson Gateway Web Interface Backing Up/Restoring your Configuration E-DOC-CTC-20080118-0003 v1.0 Thomson Gateway Basics Topic Page... -
Page 18: Thomson Gateway Led Behaviour
Thomson Gateway Basics Thomson Gateway LED Behaviour Status LEDs On the top panel of your Thomson Gateway, you can find a number of status LEDs, indicating the state of the device during normal operation. The following table shows the meaning of the different LEDs. Indicator Name Colour... - Page 19 Ethernet LED A LED may be provided per Ethernet port to indicate link integrity (or activity). LED Status Description No connection on this port Solid on Ethernet link up Blinking Data is flowing from/to this port E-DOC-CTC-20080118-0003 v1.0 Thomson Gateway Basics...
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Page 20: Thomson Gateway Web Interface
Thomson Gateway Basics Thomson Gateway Web Interface Introduction Thomson Gateway Web Interface browser. Requirements Javascript must be enabled on your browser. Accessing the Thomson Gateway Web Interface Proceed as follows: Open your web browser. Browse to http://dsldevice.lan If you have protected your Thomson Gateway with a user name and password, the Thomson Gateway will prompt you to enter these. - Page 21 Components Label Description Menu Language Bar Navigation Bar Notification Area Content pane Tasks Menu The menu is located on the left side of the page and consists of the following menu items: Thomson Gateway: Provides basic information on the Thomson Gateway. Broadband Connection: Allows you to view/configure your broadband connections.
- Page 22 Thomson Gateway Basics Navigation Bar The navigation bar is located at the top of the page and allows you to: View the current user name. Click this name to change your password or switch to another user. View the current position on the Thomson Gateway Web interface. Select change the display level of the page (for example: Overview, Details or Configure) Get context-related Help information.
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Page 23: Backing Up/Restoring Your Configuration
Backing Up/Restoring your Configuration Introduction Once you have configured your Thomson Gateway to your needs, it may be a good idea to save your configuration for later use. This way you can always return to your working configuration in case of problems. - Page 24 Thomson Gateway Basics E-DOC-CTC-20080118-0003 v1.0...
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Page 25: Adding New Devices To Your Network
Adding New Devices to your Network Adding New Devices to your Network In this chapter Topic Page Adding a Computer to your Network E-DOC-CTC-20080118-0003 v1.0... -
Page 26: Adding A Computer To Your Network
Adding New Devices to your Network Adding a Computer to your Network Guided Installation If you configured your Thomson Gateway using the computer that you want to add. At a specific point in the installation, the Setup wizard will inform you that the Thomson Gateway has already been configured: Select No and click Next to continue. -
Page 27: Connecting A Computer Using Wireless
3.1.1 Connecting a computer using Wireless Before you start Before you can connect a computer to your wireless network you need to know which Network Name (SSID) and encryption your Thomson Gateway is using. Where can I find the SSID? If you did not change the SSID manually, your Thomson Gateway uses the SSID that is printed on the bottom panel label of your Thomson Gateway. -
Page 28: Connecting A Computer Using Ethernet
Adding New Devices to your Network 3.1.2 Connecting a computer using Ethernet Requirements Your computer must have a free Ethernet port. Your computer must be configured to obtain an IP address automatically. This is the default setting. Procedure Proceed as follows: Connect one end of the (yellow) Ethernet cable to (one of the) yellow Ethernet port(s) of your Thomson Gateway: Connect the other end of the (yellow) Ethernet cable to your computer. -
Page 29: Getting The Most Out Of Your Thomson Gateway
Getting the Most Out of Your Thomson Gateway Getting the Most Out of Your Thomson Gateway In this chapter In this chapter we will take a closer look at following features: Universal Plug and Play Assigning a service (HTTP, FTP,...) to a computer Dynamic DNS Feature availability Depending on the configuration offered by your Internet Service Provider (ISP), some features may not be... -
Page 30: Universal Plug And Play
Getting the Most Out of Your Thomson Gateway Universal Plug and Play Introduction UPnP is designed to automate the installation and configuration of a (small) network as much as possible. This means that UPnP-capable devices can join and leave a network without any effort of a network administrator. -
Page 31: Accessing Your Thomson Gateway With Upnp
Getting the Most Out of Your Thomson Gateway 4.1.1 Accessing Your Thomson Gateway with UPnP Windows Vista If you computer runs Windows Vista: On the Windows Start menu, click Network. The Network window appears: Right-click your Thomson Gateway (displayed as Thomson TGXXX) and click View device web page. Thomson Gateway Web Interface Windows XP If you computer runs Windows XP:... -
Page 32: Managing Your Internet Connection With Upnp
Getting the Most Out of Your Thomson Gateway 4.1.2 Managing your Internet connection with UPnP Windows Vista If you computer runs Windows Vista: On the Windows Start menu, click Network. The Network window appears: Right-click your Thomson Gateway (displayed as Thomson TGXXX). If you are currently: Connected to the Internet, click Disable to disconnect from the Internet. - Page 33 Getting the Most Out of Your Thomson Gateway Disabling this feature To prevent that users can connect/disconnect you can enable Extended Security. For more information, see “4.1.3 Configuring UPnP on the Thomson Gateway” on page E-DOC-CTC-20080118-0003 v1.0...
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Page 34: Configuring Upnp On The Thomson Gateway
Getting the Most Out of Your Thomson Gateway 4.1.3 Configuring UPnP on the Thomson Gateway Introduction On the Thomson Gateway Web Interface Enable/Disable UPnP Extended Security Enable/Disable UPnP Proceed as follows: Browse to the Thomson Gateway Web On the Toolbox menu, click Game & Application Sharing. Under Universal Plug and Play: Select the Use UPnP check box, to enable UPnP. -
Page 35: Installing Upnp On Windows Xp
Getting the Most Out of Your Thomson Gateway 4.1.4 Installing UPnP on Windows XP Adding UPnP If you are running Microsoft Windows XP, it is recommended to add the UPnP component to your system. Proceed as follows: In the Start menu, click (Settings >) Control Panel. The Control Panel window appears. - Page 36 Getting the Most Out of Your Thomson Gateway Adding IGD Discovery and Control Your Windows XP system is able to discover and control Internet Gateway Devices (IGD), like the Thomson Gateway on your local network. Therefore, it is recommended to add the IGD Discovery and Control client to your system.
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Page 37: Assigning A Service (Http, Ftp
Getting the Most Out of Your Thomson Gateway Assigning a service (HTTP, FTP,...) to a computer Introduction The Thomson Gateway allows you to use one internet connection for multiple computers. This means that all your computers share one public IP address, as if only one computer is connected to the outside world. Problem When the Thomson Gateway receives an incoming message, the Thomson Gateway has to decide to which computer he will have to send this message. - Page 38 Getting the Most Out of Your Thomson Gateway UPnP UPnP is a technology that enables seamless operation of a wide range of games and messaging applications. Your computer will use UPnP to communicate to the Thomson Gateway which services are running on the computer.
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Page 39: Dynamic Dns
Getting the Most Out of Your Thomson Gateway Dynamic DNS Introduction The Dynamic DNS service allows you to assign a dynamic DNS host name (for example john.dyndns.org) to a broadband connection even if it is using a dynamic IP address. As soon as the device gets a new IP address, the dynamic DNS server updates its entry to the new IP address. - Page 40 Getting the Most Out of Your Thomson Gateway E-DOC-CTC-20080118-0003 v1.0...
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Page 41: Wireless Security
Wireless Security Methods The Thomson Gateway offers you following tools to protect your wireless network from intruders: Encryption Access Control Disabling SSID Broadcast As you will find out in the following sections, not all of these security measures are hard to crack. But all together it may discourage some hackers to break into you network. -
Page 42: Encryption
Wireless Security Encryption Introduction By using encryption, communication between the wireless clients and your Thomson Gateway is protected by a passphrase. Only clients which use the correct network name (SSID) and passphrase can connect to your network. Encryption methods During the years a number of encryption types have been developed. The list below gives you an overview of the supported encryption types ordered by security level, you will find the highest level of security at the top of the list: WPA-PSK Encryption:... -
Page 43: Configuring Wep Encryption
5.1.1 Configuring WEP Encryption Procedure Continuing from “ Configuring the wireless Select Use WEP Encryption In the WEP Key Length list, click the desired key length (a higher key length offers higher security). In the Encryption key box, type a Network key of your choice. If you are using: A 64-bit key: Type 10 hexadecimal characters (characters from 0 to 9 and from A to F) or 5 alphanumeric characters. -
Page 44: Configuring Wpa-Psk Encryption
Wireless Security 5.1.2 Configuring WPA-PSK Encryption Procedure Continuing from “ Configuring the wireless Select Use WPA-PSK Encryption. In the WPA-PSK Encryption Key box, type a pass phrase (also known as Pre-shared key) of your choice. The pass phrase must consist of 8 to 63 alphanumeric characters or 64 hexadecimal characters (characters from 0 to 9 and from A to F). -
Page 45: Access Control
Access Control What is access control? Every network device carries a unique hexadecimal code (MAC address). Access control enables you to allow/deny access to wireless clients based on their MAC address. Drawbacks MAC authentication is linked to the user’s hardware and not to his identity. You can easily change the MAC address of your wireless clients. - Page 46 Wireless Security New stations are not allowed Access Control is enabled. You can only add your wireless devices to the access control list using the for wireless devices task Search for wireless devices task To add new wireless devices to the access control list: Browse to the Thomson Gateway Web On the Home Network menu, click Devices.
- Page 47 Registering Clients via the Association Button Proceed as follows to register new wireless network clients via the association button: Push the Registration button on the Thomson Gateway front panel and hold it for at least two seconds. The WLAN LED toggles between green and red. The Thomson Gateway unlocks the Access Control List for one minute.
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Page 48: Disabling Ssid Broadcast
Wireless Security Disabling SSID Broadcast What does this mean? Access points broadcast their Network Name (SSID) to announce themselves to the wireless stations and other access points. Wireless clients will make a list of these access points and show them to the user. The user can then select his wireless client and try to connect to this access point. -
Page 49: Internet Security
Internet Security Overview The Thomson Gateway offers you various options to secure your network: Firewall Web site Filtering E-DOC-CTC-20080118-0003 v1.0 Internet Security Topic Page... -
Page 50: Firewall
Internet Security Firewall Changing the security level Proceed as follows: Browse to the Thomson Gateway Web On the Toolbox menu, click Firewall. The Firewall page appears. In the upper-right corner, click Configure. A list with security settings with a brief description is displayed. Select the security level of your choice and click Apply. -
Page 51: Web Site Filtering
Web site Filtering Introduction Web site filtering allows you to restrict access to specific web sites. Strategies There are two strategies you can follow: Allow access to web sites and manually specify a number of web sites that may be accessed. - or - Deny access to... -
Page 52: Denying Access To A Specific Web Site
Internet Security 6.2.1 Denying access to a specific Web site Use cases Use this feature if: Allow is selected under Action for Unknown Sites and you want to make an exception for a specific site. Block is selected under Action for Unknown Sites and you want to make an exception on an allow rule. For example: you are allowing “provider.com”... -
Page 53: Allowing Access To A Specific Web Site
6.2.2 Allowing access to a specific Web site Use cases Use this feature if: Block is selected under Action for Unknown Sites and you want to make an exception for a specific site. Allow is selected under Action for Unknown Sites and you want to make an exception on a block/redirect rule. -
Page 54: Redirecting A Web Site
Internet Security 6.2.3 Redirecting a Web site Procedure Proceed as follows: Type the URL of the Web site you want to redirect (for example “cracks.am”) in the Web Site box. Click Redirect in the Action list. Type the URL of the Web site you want to redirect to (for example “mycompany.com/internetpolicy.htm”) in the Redirect box. -
Page 55: Redirecting All Web Sites
6.2.4 Redirecting all Web sites Procedure Proceed as follows: Type “*” in the Web Site box. Click Redirect in the Action list. Type the URL of the Web site you want to redirect to (for example “mycompany.com/internetpolicy.htm”) in the Redirect box. Click Add. - Page 56 Internet Security E-DOC-CTC-20080118-0003 v1.0...
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Page 57: Troubleshooting
Troubleshooting Introduction This chapter suggest solutions for problems you may encounter while installing or configuring your Thomson Gateway. If the suggestions do not resolve the problem, look at the support pages on broadband.com or contact your service provider. For Internet connection troubleshooting, refer to the provided Installation and Setup Guide. Topics In this chapter: General Thomson Gateway Troubleshooting... -
Page 58: Setup Wizard Troubleshooting
Troubleshooting Setup wizard Troubleshooting The Setup CD does not start automatically If your computer runs: Microsoft Windows: Click the Windows Start button. Click Run. In the Open field, type the following path: D:\Setup.exe, where D stands for the drive letter of your CD- or DVD-ROM drive. -
Page 59: General Thomson Gateway Troubleshooting
General Thomson Gateway Troubleshooting Thomson Gateway does not work If none of the LEDs light up, make sure that: The Thomson Gateway is plugged into a power socket outlet. You are using the correct power supply for your Thomson Gateway device. The power requirements for your Thomson Gateway are clearly indicated on the identification label on the bottom of the Thomson Gateway. -
Page 60: Wired Connection Troubleshooting
Troubleshooting 7.2.1 Wired Connection Troubleshooting LAN LED does not light up Make sure that: The LAN cable is securely connected to the 10/100Base-T port. You are using the correct cable type for your Ethernet equipment, that is UTP CAT5 with RJ-45 connectors. -
Page 61: Wireless Connection Troubleshooting
7.2.2 Wireless Connection Troubleshooting Not Able to Connect Wireless Clients Check the following: If registration is enabled, you must press the 'Association' button to register the wireless client or search for wireless devices via the embedded web pages. Make sure the Thomson Gateway Association Control List is not locked. You can check this on the web pages. -
Page 62: Reset To Factory Defaults
Troubleshooting Reset to Factory Defaults Resetting your Thomson Gateway If at some point you can no longer connect to the Thomson Gateway or you want to make a fresh install, it may be useful to perform a reset to factory defaults. Warning A reset to factory default settings deletes all configuration changes you made. - Page 63 Hardware Reset Proceed as follows: Make sure the Thomson Gateway is turned on. Use a pen or an unfolded paperclip to push the recessed Reset button on the back panel. Push it until the Power LED lights red - this will take about 7 seconds. Release the Reset button.
- Page 64 Troubleshooting E-DOC-CTC-20080118-0003 v1.0...
- Page 66 THOMSON Telecom Belgium Prins Boudewijnlaan 47 2650 Edegem www.thomson-broadband.com © Thomson 2008. All rights reserved. E-DOC-CTC-20080118-0003 v1.0.