Table of Contents
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Table of Contents
Troubleshooting
Related Manuals for THOMSON ST516v6
Summary of Contents for THOMSON ST516v6
- Page 1 Thomson ST516 Installation and Setup Guide...
- Page 3 Thomson ST516 Installation and Setup Guide...
- Page 4 Distribution and copying of this document, use and communication of its contents is not permitted without written authorization from Thomson. The content of this document is furnished for informational use only, may be subject to change without notice, and should not be construed as a commitment by Thomson. Thomson assumes no responsibility or liability for any errors or inaccuracies that may appear in this document.
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Page 5: Table Of Contents
3 Web-Based User Interface ............23 4 Troubleshooting ................ 25 Checking the Hardware................. 26 LED Diagnostics .................... 27 Web Diagnostics ................... 29 Thomson Gateway Setup CD Troubleshooting ..........31 Easy Setup Troubleshooting ................. 34 Reset to Factory Defaults ................35 E-DOC-CTC-20060911-0017 v2.0... - Page 6 Contents E-DOC-CTC-20060911-0017 v2.0...
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Page 7: About This Installation And Setup Guide
Example: On the File menu, click Open to open a file. Documentation and software updates Thomson continuously develops new solutions, but is also committed to improving its existing products. For suggestions regarding this document, please contact documentation.speedtouch@thomson.net. For more information on Thomson's latest technological innovations, documents and software releases, visit us at http://www.thomson-broadband.com. - Page 8 About this Installation and Setup Guide E-DOC-CTC-20060911-0017 v2.0...
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Page 9: Introducing The Thomson Gateway
In a minute you will be able to access the Internet using your Thomson Gateway. This Installation and Setup Guide will show you how to set up your Thomson Gateway and how to connect a computer or a Local Area Network (LAN) to the Internet. - Page 10 Chapter 1 Introducing the Thomson Gateway E-DOC-CTC-20060911-0017 v2.0...
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Page 11: Basic Installation
Before you begin Make sure you read the safety instructions and regulatory notices first. You can find the safety instructions on the Setup CD (see “2.2 Installing your Thomson Gateway” on page 7). They may also be provided as a printed booklet. -
Page 12: Mounting Your Thomson Gateway
Proceed as follows to mount the Thomson Gateway on a wall or other vertical surface: Drill two holes in the wall or other vertical surface where you want to place the Thomson Gateway. Fasten two screws in the wall holes. The screws should protrude five millimetres from the surface of the wall. -
Page 13: Installing Your Thomson Gateway
Basic Installation Installing your Thomson Gateway Internet connectivity setup There are different ways to set up your Thomson Gateway. The best way depends on your operating system. If you use the following operating the recommended way to set up your Thomson... -
Page 14: Guided Installation
Show you how to turn on your device. > Prepare you to smoothly run the Thomson Gateway Home Install Wizard. The subsequent Home Install Wizard will then prepare your Thomson Gateway and your local computer(s) to connect to the Internet. The Home Install Wizard will: >... - Page 15 The Thomson Gateway Safety Instructions and Regulatory Notices are displayed. A product picture helps you to easily identify your Thomson Gateway. If you are not sure what device you have, check the label on the bottom of your Thomson Gateway.
- Page 16 You must accept before continuing. Click Yes to accept. If you accepted the Software License Agreement in a previous configuration setup, this window will not be shown. The Home Install Wizard checks your system and invites you to connect the Thomson Gateway to your computer. E-DOC-CTC-20060911-0017 v2.0...
- Page 17 Basic Installation Make the following connection: Connect the yellow RJ-45 Ethernet cable to the yellow Ethernet port on your Thomson Gateway and the other end to the computer’s Ethernet port. Once the hardware is installed and connected to the Thomson Gateway, the procedure continues with configuring your Internet connection.
- Page 18 Configuring the Internet connection Proceed as follows: If prompted, enter the User name and Password for your Thomson Gateway security settings and click The factory default user is ‘Administrator’ and its password is blank. It is advisable to specify another user name and password during the configuration procedure to protect your Thomson Gateway from security violation.
- Page 19 Provide a user name and password to protect your Thomson Gateway from unauthorised access. Each time a user wants to access a Thomson Gateway management interface, the user will be prompted to provide this user name and password before access is granted.
- Page 20 You can follow the configuration progress in following window: Click Finish to close the wizard. The following steps will happen automatically: After some seconds, the Internet LED on your Thomson Gateway will be lit green to indicate Internet connectivity. If not, refer to “4.2 LED Diagnostics” on page 27.
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Page 21: Manual Installation
Proceed as follows: Open a Web browser. Browse to an arbitrary Web site, for instance http://www.thomson-broadband.com. As long as no Internet connection has been set up, you will be automatically redirected to the Thomson Gateway Welcome page. If you are not redirected automatically, go to “... - Page 22 “2.6 Basic Security” on page In the next window you can review your settings, before starting the configuration of your Thomson Gateway. If something is missing or incorrect, click Back. To confirm your settings, click Start.
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Page 23: The Setup Cd
Setup CD Your Thomson Gateway comes with a Setup CD. If you insert the Setup CD into a Microsoft Windows PC or Mac OS X computer, an intuitive CD Menu guides you through the features and contents of the Setup CD and allows you to easily browse for user documentation, Thomson Gateway system software, service templates, etc. - Page 24 Chapter 2 Basic Installation > Visit Thomson Broadband to visit the online support sections on www.thomson-broadband.com. > View CD Contents to open a new window to view the Setup CD contents. E-DOC-CTC-20060911-0017 v2.0...
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Page 25: Thomson Gateway Connection Essentials
Chapter 2 Basic Installation Thomson Gateway Connection Essentials Wiring The image below shows all possible types of connection to the Thomson Gateway. Reset Ethernet ON/OFF Making connections In most cases, the Quick-Install Wizard and Home Install Wizard will guide you through the process of making all the required connections to your Thomson Gateway. -
Page 26: Connections Overview And Powering
Powering the Thomson Gateway Plug the coaxial jack of the electric power supply adapter into the Thomson Gateway power inlet port and the other end into the wall outlet. The Thomson Gateway electrical power requirements are indicated on the label on the bottom side of your Thomson Gateway. -
Page 27: Basic Security
Basic Installation Basic Security Default user name and password The Thomson Gateway comes with a default user. Its user name is ‘Administrator’ and the default password is blank. Changing your password For security reasons, it is recommended to set a password to access the Thomson Gateway. Proceed as... - Page 28 Chapter 2 Basic Installation E-DOC-CTC-20060911-0017 v2.0...
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Page 29: Web-Based User Interface
The Thomson Gateway comes with embedded web pages, providing an interface to the software installed on the device. It allows Easy Setup and management of the Thomson Gateway via your web browser from any computer connected to the Thomson Gateway. - Page 30 Chapter 3 Web-Based User Interface Site Map The following Site Map gives you an overview of the main pages: SpeedTouch Information Configuration Event Logs Broadband Connection DSL Connection Internet Services Toolbox Remote Assistance Game & Application Sharing Parental Control Firewall Intrusion Detection Dynamic DNS User Management...
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Page 31: Troubleshooting
> LEDs Configuration problems If your Thomson Gateway is unreachable due to misconfiguration, you might consider a hardware reset to factory defaults as described in “4.6 Reset to Factory Defaults” on page However, note that resetting the Thomson Gateway to its factory settings will revoke all the changes you made to the configuration. -
Page 32: Checking The Hardware
Troubleshooting Checking the Hardware Check the wiring Plug in properly all the cables you need. Make sure that the cables between your Thomson Gateway, computers and telephone socket are plugged in firmly. Loose connections can affect your Internet connection. Damaged cables can interfere with your Internet connection. Check for damage along the cables and loose connections at the end of the cable. -
Page 33: Led Diagnostics
Make sure the Thomson Gateway is plugged into an electrical outlet. > Make sure you are using the correct power supply for your Thomson Gateway. The Thomson Gateway electrical power requirements are indicated on the label on the bottom of your Thomson Gateway. - Page 34 Chapter 4 Troubleshooting You can find a comprehensive LED overview in the User’s Guide. E-DOC-CTC-20060911-0017 v2.0...
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Page 35: Web Diagnostics
Testing your Internet Connection After setting up the Internet connection, there is an easy way to check whether your configuration is fine. Proceed as follows: Go to the Thomson Gateway home page (http://dsldevice.lan or 192.168.1.254). In the menu, click SpeedTouch. - Page 36 Chapter 4 Troubleshooting Test result Explanation No Ethernet activity. If you are connected through a protocol other than PPPoE, this check is not applicable as the result will always be ‘No Ethernet activity’. > Authentication failed: check your user name and password. The user name is in most cases in the form of username@ISP.
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Page 37: Thomson Gateway Setup Cd Troubleshooting
On your desktop, double-click the CD icon. Double-click Menu. The wizard does not detect a connection If the Home Install Wizard does not detect a connection to your Thomson Gateway, an error window appears. If this is the case, check whether: >... - Page 38 > Your computer is correctly connected to the Thomson Gateway. To repeat the search for your Thomson Gateway, click Back or restart the wizard. As soon as the wizard finds your Thomson Gateway, you can continue with “ Configuring the Thomson Gateway (and your computer)”...
- Page 39 A security warning is displayed: Click Yes. You can now view or print the Thomson Gateway documentation pages. This warning will be displayed every time you consult the documentation. If you do not want this message to be shown in the future, you must allow CDs to run active content on your computer: In the Internet Explorer menu, select Tools >...
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Page 40: Easy Setup Troubleshooting
Thomson Gateway (If the Thomson Gateway is in its default settings, that is an address between 192.168.1.1 and 192.168.1.253). If you use fixed IP addresses, the Thomson Gateway has to be configured as DNS server (default). Supported Web browsers Your Web browser must be able to run JavaScript. -
Page 41: Reset To Factory Defaults
Be aware that a reset to factory defaults will revoke all configurational changes you made to the Thomson Gateway. A reset to factory default settings deletes the configuration profile settings. Therefore, after the reset, a reconfiguration of your Thomson Gateway will be needed. Reset to default configuration Proceed as follows: Make sure the Thomson Gateway is turned on. - Page 42 Chapter 4 Troubleshooting E-DOC-CTC-20060911-0017 v2.0...
- Page 44 THOMSON Telecom Belgium Prins Boudewijnlaan 47 2650 Edegem www.thomson-broadband.com © Thomson 2007. All rights reserved. E-DOC-CTC-20060911-0017 v2.0.