Polycom VVX410 User Manual
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Polycom VVX410 User Manual

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Polycom VVX410 User Guide
VOIP Customer Service
682-333-0747
Page | 1

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Summary of Contents for Polycom VVX410

  • Page 1 Polycom VVX410 User Guide VOIP Customer Service 682-333-0747 Page | 1...

  • Page 2: Table Of Contents

    Polycom VVX410 User Guide Table of Contents 1. Introduction to the Polycom VVX410 2. Making a Call 3. Ending a Call 4. Call Park a. Parking A Call b. Retrieving a Call c. Traditional Hold 5. Transferring a Call a. Attended Transfer b.

  • Page 3: Introduction To The Polycom Vvx410

    Section 1 ~ Introduction to the Polycom VVX410 The Polycom VVX410 is a business class IP phone, this means that it uses VoIP technology to make and receive telephone calls. To accomplish this the call is converted to a digital format and sent across the internet.
  • Page 4 Here is an overview of the buttons on the phone. The Line keys and Soft keys are customizable to fit your needs. Typically, the line keys are used for a directory and the soft keys are functional in nature, common soft keys are Park, 2Vmial, Transfer, Hold, DND, Conference, Intercom, and Page.
  • Page 5 Here is a view of the bottom of your phones. The most important cable when troubleshooting an issue is the AC power connection, unplugging this cable from the phone and plugging it back in after a few seconds is called powercycleing. This is the first thing to try if a phone is malfunctioning, if this does not fix the issue please call us.

  • Page 6: Making A Call

    Section 2 ~ Making a Call Making a call is the most essential function of the phone, the most obvious way is to pick up the handset, dial a telephone number, then press dial. You can also simply press the speakerphone button then dial the number to make a call on speakerphone.

  • Page 7: Ending A Call

    Section 3 ~ Ending a Call There are likewise several options when ending a call, most of which will be described in further detail later in the guide. The easiest way is to simply hang the handset up or push the speakerphone button if you are using speakerphone. You can also transfer the call, transfer to voicemail, park the call, or use traditional hold.

  • Page 8: Call Park

    Section 4 ~ Call Park Call Park is a feature that is extremely useful in any business setting. Park works the same a hold, except that when a call is parked the call is sent to a parking queue, they are named Line 1, Line 2 etc... These lines will usually take up the first spots on the left side of your directory.

  • Page 9: Transferring A Call

    Section 5 ~ Transferring a Call During a call if you wish to transfer the call to someone else you start by pushing the Transfer soft key. After pressing that key it will allow you to dial the extension or number that you wish to transfer to, it will also have a button that says lines.

  • Page 10: Conferencing

    Section 6 ~ Conferencing You can create a three-way conference call by pressing the Conference soft key during a call. During a call press the Conference button, just like a transfer the caller will be placed on hold while you dial the extension or number that you wish to start a conference with, once that person answers just push the conference button again to bring the first caller into the conversation.

  • Page 11: Paging And Intercom

    Section 7 ~ Paging and Intercom Paging and Intercom are two optional soft keys that can improve the efficiency and communication of your business. Paging allows you to send burst audio to every phone that has paging enabled, all of these phones will auto-answer on speakerphone and whatever you say will be broadcast.

  • Page 12: Menu, Dnd, And Other Useful Functions

    Section 8 ~ Menu, DND, and Other Useful Functions Although we have talked about many buttons and functions within the phone there are several others. One not shown in this image is a soft key labeled DND, or Do Not Disturb. This is an important button as if it is enabled your phone will not ring, while DND is enabled the small image of a phone in the upper right corner of your phones display will show a red negative sign.

  • Page 13: Voicemail

    Section 9 ~ Voicemail To access your Voicemail, push the messages button on the left side of the dial pad (You can also access the voicemail by dialing 5001). You will be prompted to enter your password followed by the pound sign, the default password is 8675309 but can be changed upon request.

  • Page 14: Troubleshooting

    Section 10 ~ Troubleshooting As I earlier explained on page 5, if the phone is acting up the first troubleshooting step to try is turning the phone over and unplugging the AC power cord from it, all of the lights on the phone will go off. Once this happens wait a few seconds then plug the power back in, after a couple minutes if the phone fails to come back online or the problem still persists please call us so we can open a ticket and get it fixed.

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