TANDBERG 1000 User Manual
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TANDBERG 1000 User Manual

TANDBERG 1000 User Manual

Videoconferencing system software version e2/b7
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User Manual

Software version E2/B7
D12362-06
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  • Page 1: User Manual

    User Manual Software version E2/B7 D12362-06 This document is not to be reproduced in whole or in part without permission in writing from:...
  • Page 2 TANDBERG Videoconferencing System...

  • Page 3: Trademarks And Copyright

    Waste handling: No need to send material back to TANDBERG as there are no consumables to take care of. Please contact your local dealer for information on recycling the product by sending the main parts of the product for disassembly at local electronic waste stations, marking recyclable parts so the waste station can disassemble and re-use these parts.

  • Page 4: Operator Safety Summary

    LCD Display The TANDBERG 1000 is equipped with a high quality LCD display. Nevertheless, due to the complex production process and the high resolution with nearly 1,500,000 pixels, defect pixels may occur resulting in black pixels or bright dots of constant color red, green or blue. As for any other product with an LCD, these defect pixels are more or less visible depending on the nature of the picture.

  • Page 5: Table Of Contents

    TANDBERG Videoconferencing System Contents Introduction ..................7 Menu structure ................... 8 Videoconferencing System Overview ..........9 The TANDBERG 1000 system ................ 9 Installation ..................10 Precautions ....................10 MPORTANT LEASE Connecting cables ..................10 READ THIS SECTION System configuration..................12...
  • Page 6 TANDBERG Videoconferencing System Advanced use .................. 34 Main menu ..................... 34 Call quality ..................... 35 Utilities ......................36 Terminal Settings ................... 38 LAN Settings ....................42 Audio Settings ....................52 Call Settings ....................54 Dataport configuration ................... 58 Language ...................... 59 Software Options ..................

  • Page 7: Introduction

    TANDBERG Videoconferencing System Introduction This User Manual is provided to help you make the best use of your TANDBERG system. The TANDBERG system offers superior audio and video quality in a fully-featured unit. Features: • Worldwide compatibility with other standards-based videoconferencing systems.

  • Page 8: Menu Structure

    TANDBERG Videoconferencing System Menu structure The on-screen menu structure is shown below. menu Press M to enter or leave the Main Menu. Main Menu Terminal Exit Call Quality Utilities Diagnostics Settings Camera Brightness System Info Monitor Channel Brightness Status White...

  • Page 9: Videoconferencing System Overview

    TANDBERG Videoconferencing System Videoconferencing System Overview The TANDBERG 1000 system User Manual on CD...

  • Page 10: Installation

    Installation TANDBERG Videoconferencing System Installation Precautions • Never install telephone wiring during a lightning storm. • Never install telephone jacks in wet locations unless the jack is specifically designed for wet locations. • Never touch uninstalled telephone wires or terminals unless the telephone line has been disconnected at the network interface.
  • Page 11 TANDBERG Videoconferencing System Installation 2. ISDN cables • Connect the ISDN cables to the ISDN connectors on the system. • Connect the ISDN cables to the ISDN sockets (S/T-interface) provided by the service provider. Your main number will be the number associated with the socket to which ISDN cable number 1 is connected.

  • Page 12: System Configuration

    Installation TANDBERG Videoconferencing System System configuration • Switch the system on by activating the power switch on the codec (located on the right hand side at the rear of the unit). • After the system has performed a self-test routine, product logo and a ‘Welcome’ menu will be displayed on the monitor.
  • Page 13 TANDBERG Videoconferencing System Installation ISDN configuration • Press M on the remote control. Select the menu ‘Terminal Settings’, then ‘ISDN Settings’. Specify the settings for the selected network in one of the menus below. For details, follow the instructions in chapter ‘ISDN-BRI Settings’ in this manual.

  • Page 14: Getting Started

    Getting started TANDBERG Videoconferencing System Getting started System start-up Your system should be in standby mode. When in standby mode, pressing any key or picking up the remote control will wake up the system. An incoming call will also wake up the system.

  • Page 15: Basics

    TANDBERG Videoconferencing System Getting started Basics The system’s most commonly used functions are accessible directly from the remote control by single key presses. In addition, the user interface is represented by on-screen menus. Individual items within the menus and lists can be selected by moving a white highlighter bar to the desired option.

  • Page 16: Making And Ending Calls

    Getting started TANDBERG Videoconferencing System Making and ending calls Making a call connect To make a call, enter the number or the IP-address of the unit you wish to call using the Dialing keys and press C ONNECT The system will, by default, try to connect using Quality: Auto (see table overleaf). If the requested quality (bandwidth) cannot be established, the system will establish a connection on as high quality as possible.
  • Page 17 TANDBERG Videoconferencing System Getting started Access Code If the system requires an Access Code, enter the code and press OK to proceed making a call: Using sub-address / extension address / MCU password To specify an ISDN sub-address or its LAN equivalent extension address (TCS-4), add a star (*) after the number and then enter the sub-address/extension address.
  • Page 18 Getting started TANDBERG Videoconferencing System Selecting / setting default number of channels The default call quality setting ‘Auto’ will be used if no specific quality is selected. To select quality (bandwidth): YPE OF CALLS Auto 384kbps on ISDN/768kbps on IP •...
  • Page 19 TANDBERG Videoconferencing System Getting started Selecting / setting default network To select a specific network, press the ‘Net’ Quick Key when you are in the dial menu.: 1 Highlight the network to be used in your call. 2 Press ‘Select’ to select network or press ‘Set as Default’ to set the selected network as your preferred choice for this and all subsequent calls.

  • Page 20: Answer A Call

    Getting started TANDBERG Videoconferencing System Answer a call connect To answer a call, press C or the push-button at the front of the system. ONNECT Manual answer of a call is needed if the autoanswer facility is switched off. See ‘Utilities’ in ‘Advanced use’.

  • Page 21: Directory

    The entries can be point-to-point entries or MultiSite entries (see menu below). By using the dataport file system or external management systems like the TANDBERG Management Suite, it is possible to store 400 additional entries. These entries can only be changed from the dataport or the management system.
  • Page 22 Getting started TANDBERG Videoconferencing System Add New Entry When selecting ‘Add New Entry’, an empty directory entry is displayed: Move to ‘Name’ and enter characters using the number keys on your remote control (as on mobile phones). Use ‘0’ to enter ‘space’, use ‘#’ to switch between upper- and lower case.

  • Page 23: General Use

    TANDBERG Videoconferencing System General use General use Adjusting volume Press the V keys to adjust the volume level. An on-screen indicator will show the current level. OLUME View outgoing video (selfview) selfview Press the S key to view your outgoing video.

  • Page 24: Do Not Disturb / Sleep Mode

    General use TANDBERG Videoconferencing System On Screen Symbols The system has a number of symbols signalling different settings. This symbol will be shown when the volume is turned off on the system. This symbol will be shown when the microphone is muted/turned off. It will also start to flash if audio is detected in the room during a call.

  • Page 25: Controlling The Main Camera

    TANDBERG Videoconferencing System General use When Sleep Mode is selected, the following quick-keys are displayed: Pressing ‘Sleep Now’ puts the monitors in sleep mode. The system will still accept incoming calls. Pressing ‘60 Minutes’ or ‘3 Hours’ will delay entering sleep mode accordingly.

  • Page 26: Presets

    General use TANDBERG Videoconferencing System Presets The preset buttons enable you to pre-store up to ten different settings. Each preset is able to store: • Camera position, pan/tilt/zoom/focus/brightness (if Main Camera) • Video source Selecting presets To select a preset, use the keys P1 P2 P3 or press P until the on-screen indicator ‘Preset 0-9’appears and use 0-9 to activate P0-P9 presets.

  • Page 27: Pc Softpresenter

    TANDBERG Videoconferencing System General use PC SoftPresenter * PC SoftPresenter is used to display PC images on your system. The system and your PC must be connected to a LAN. In addition, VNC (Virtual Network Computing) server software must be installed on the PC.

  • Page 28: Sending/Receiving Snapshots

    General use TANDBERG Videoconferencing System Sending/receiving snapshots When a snapshot is sent, received or requested, it will be stored in the graphics memory. When a new snapshot is sent or received, the old snapshot will be erased. When disconnecting the call, the snapshot will be erased.

  • Page 29: External Mcu Control Functions

    TANDBERG Videoconferencing System General use External MCU control functions A Multipoint Control Unit (MCU) enables several sites to participate in the same conference. An MCU conference can have different modes: Voice Switched means that the image of the person currently speaking will be broadcast to all the other conference participants.
  • Page 30 General use TANDBERG Videoconferencing System Quick Menu RESS ANY UICK KEY WHEN IN A MULTIPOINT CONFERENCE TO ACTIVATE THE UICK This menu provides access to the most commonly used MCU functions. If ‘ Request Floor’ is selected, ‘Request Floor’ will change to ‘Release Floor’.
  • Page 31 TANDBERG Videoconferencing System General use Terminal Names Allows you to see the site numbers or name (if supported) of other sites connected in the conference. View site # Allows you to view any participant in the conference other than the participant currently ‘On Air’.

  • Page 32: Web-Interface

    See ‘LAN Settings’ in ‘Advanced use’ for further information. • Start your Web-browser. In the address field type the IP-address of the codec. Enter the password and the Web-page of the codec will be shown. The default password is ‘TANDBERG’. Text Chat / Closed Captioning While in an ISDN or IP call to another system supporting Text Chat (T.140), select ‘Text Chat’...

  • Page 33: Pc Softpresenter

    TANDBERG Videoconferencing System General use Streaming To view streaming, select ‘Streaming’ from the Web-page of the codec. See separate ‘Streaming’ section in this manual for further information. Snapshots Snapshots of current stream, selfview, and far end streams are accesible via http. See Appendix 5 for descriptions of the possible snapshot files.

  • Page 34: Advanced Use

    DEFAULT SETTINGS ARE HIGHLIGHTED Menu Password It is possible to password protect the menus on the TANDBERG system. To activate this feature, specify a Menu Password in the Utilities menu. By doing this, only dialing and camera control commands will be available. When pressing the M key, the user will be asked to enter the Menu Password as can be seen below.

  • Page 35: Call Quality

    TANDBERG Videoconferencing System Advanced use Call quality The Call Quality menu allows you to select the preferred quality of your call. NOTE UE TO ACTIONS OR LIMITATIONS AT THE FAR END YOU MAY NOT ALWAYS BE ABLE TO ACHIEVE THE SELECTIONS YOU WANT Audio G722.1...

  • Page 36: Utilities

    Advanced use TANDBERG Videoconferencing System Utilities Autoanswer The system will automatically answer all incoming calls. On+MicOff: The system will automatically answer all incoming calls and switch the microphone off when the call is connected. Press M to switch the microphone on.
  • Page 37 • as an H323 ID. Menu Password Enter the code whch should be entered to get access to the menus on the TANDBERG system. When pressing the ‘Menu’ button on the remote control, the user will be asked to enter the Password written here.

  • Page 38: Terminal Settings

    Advanced use TANDBERG Videoconferencing System Terminal Settings This menu provides basic network setup for the system and should be used when installing the system. ISDN-BRI Settings NOTE OME SOFTWARE VERSIONS DO NOT SUPPORT ISDN LINES AND SOME OF THE ETUP LINES...
  • Page 39 TANDBERG Videoconferencing System Advanced use ISDN switch type Select the type of ISDN network connected to your unit. Line setup This menu allows you to program the numbers associated with your ISDN line. If you want to use this ISDN line, you need to set ‘Enabled: On’ and enter the numbers of your ISDN line. If some of the ISDN lines are not to be used, set ‘Enabled: Off’.
  • Page 40 Advanced use TANDBERG Videoconferencing System Advanced ISDN settings Subaddress Using a subaddress enables you to connect up to eight ISDN terminals to the same ISDN telephone number and line. The terminals are addressed by using different subaddresses. To call a terminal with a subaddress, separate the ISDN telephone number and the subaddress with a ‘*’.
  • Page 41 TANDBERG Videoconferencing System Advanced use MSN (Multiple Subscriber Number) The use of MSN (Multiple Subscriber Number) enables you to attach different ISDN terminals, with different numbers, to the same physical ISDN telephone line. If ‘Validate Numbers’ is set to ‘On’ only calls to those numbers specified in the Line Setup menus will be answered.

  • Page 42: Lan Settings

    Video is transmitted on the specified port, audio is transmitted on the port number 4 above the specified video port, in this case 2244 and 2254. * - Please contact your TANDBERG representative for further information.
  • Page 43 TANDBERG Videoconferencing System Advanced use TTL/Router Hops This is used for streaming data to limit how many routers the data should pass before it is rejected. If TTL is set to 2, data will not traverse more than 2 router hops.
  • Page 44 Advanced use TANDBERG Videoconferencing System H.323 Settings E.164 alias This is the E.164 address of the codec. The E.164 address is equivalent to a telephone number, sometimes combined with access codes. Valid characters are 0-9,* and #. When using a gatekeeper the codec will send a message to the gatekeeper containing both the E.164 address and the system name of the codec.
  • Page 45 In the router, the following ports must be routed to the codec’s IP-address: Port 1720 Port 5555-5560 Port 2326-2365 Please contact your TANDBERG representative for further information. H.323 Ports Static When selecting static H323 ports for TCP connections the ports 5555 or 5556 will be used for Q931 and H245 respectively.
  • Page 46 Advanced use TANDBERG Videoconferencing System QoS Type No QoS is used Diffserv Diffserv QoS method is used. Please see below for details. IP Precedence IP Precedence QoS method is used. Please see below for details. IP Precedence Used to define which priority audio, video, data and signalling should have in the network. Higher numbers indicate higher priority.
  • Page 47 TANDBERG Videoconferencing System Advanced use IP Settings HANGES IN THIS MENU WILL NOT HAVE NOTE ANY EFFECT BEFORE THE SYSTEM IS RESTARTED IP-assignment DHCP (Dynamic Host Configuration Protocol) can be selected when a DHCP server is present. DHCP: IP-address, IP-subnet mask and Gateway are not used because these parameters are assigned by the DHCP server.
  • Page 48 Advanced use TANDBERG Videoconferencing System Ethernet Speed Auto The codec will auto-detect the speed/duplex on the LAN. 10/Half The codec will connect to the LAN using 10Mbps speed/Half Duplex. 10/Full 10 Mbps speed/Full Duplex. 100/Half 100 Mbps speed/Half Duplex. 100/Full 100 Mbps speed/Full Duplex.

  • Page 49: Wireless Lan Settings

    TANDBERG Videoconferencing System Advanced use Wireless LAN Settings SSID (Service Set Identification) Example “WLANNETWORK”. Defines a local network id for this wireless region. It must be the same for all end points and the access point. An endpoint will find the access point if the SSID is correct, however, if the encryption key is faulty, it will not transmit any data.
  • Page 50 Advanced use TANDBERG Videoconferencing System Encryption Encryption Encryption using Hex numbers Select if you want to encrypt your Wireless LAN connection. The 64-bit keys can consist of 10 hexadecimal digits. Example: Use Key “de01ad4dbe”. The 128-bit key can Select which of the keys shown below you want to use.
  • Page 51 TANDBERG Videoconferencing System Advanced use SNMP Settings SNMP Trap Host SNMP (Simple Network Management Protocol) is used for monitoring and configuring of different units in a network. The codec’s SNMP Agent responds to requests from SNMP Managers (a PC program etc.). SNMP traps are generated by the agent to inform the manager about important events.

  • Page 52: Audio Settings

    Advanced use TANDBERG Videoconferencing System Audio Settings Video Call Alert Tone / Alert Volume Different ringing tones may be selected. You may also select different volume levels for the ringing tone. Key Tones The Key Tones may be switched on and off.

  • Page 53: Vnc Settings

    TANDBERG Videoconferencing System Advanced use VNC Settings NOTE VNC S ERVER OFTWARE ETUP • B OTH THE AND THE VIDEOCONFERENCING SYSTEM MUST LAN. BE CONNECTED TO THE SAME • A VNC PC. F SERVER MUST BE INSTALLED ON THE SOFTWARE CAN BE DOWNLOADED FROM HTTP RESEARCH •...

  • Page 54: Call Settings

    Advanced use TANDBERG Videoconferencing System Call Settings Incoming telephone calls The system will accept incoming telephone calls. Off: The system will not accept incoming telephone calls. This is useful to prevent incoming calls from systems other than videoconferencing systems. Fallback to telephony Enables fallback from video calls to telephony/speech calls.
  • Page 55 TANDBERG Videoconferencing System Advanced use Encryption (Secure Conference)* Auto The system will try to set up calls using encryption. Point to point calls: If the far end system supports encryption, the call will be encrypted. If not, the call will proceed without encryption.
  • Page 56 Advanced use TANDBERG Videoconferencing System Max Call Length This feature will automatically end both incoming and outgoing calls when the call time exceeds the ‘Max Call Length’ specified. Max Call Length can have the following values: 0-999(minutes), where 0 is Off.
  • Page 57 TANDBERG Videoconferencing System Advanced use This menu consists of 6 network profiles, a prefix can be added for each profile. If you add a prefix to a profile, this prefix will automatically be added to the number being dialed. , ISDN. I 12345678 ‘ISDN’,...

  • Page 58: Dataport Configuration

    When using this mode, it is necessary to have a TANDBERG system at the far end. Control mode The control interface provided by the Dataport...

  • Page 59: Language

    TANDBERG Videoconferencing System Advanced use Language The system supports 11 different languages for its on-screen menus. Select the preferred language, and then press OK to save. Software Options The system requires a valid option key to activate Security (contains Secure Conference AES) and/or Presenter functionality.

  • Page 60: Diagnostics

    Advanced use TANDBERG Videoconferencing System Diagnostics Allows testing of individual system components and displays the current system settings. System info Select ‘ System Info’ to view system numbers, line status, software version and other useful information. Channel status Comprehensive information about the call progress is available through the Channel Status window.
  • Page 61 Bearer service not implemented 69 - Requested facility not implemented 81 - Invalid call reference value 88 - Incompatible destination 100 - Invalid information element contents 102 - Recovery on timer expiry 127 - Internetworking, unspecified 255 - TANDBERG specific. Undefined cause code...

  • Page 62: Call Status

    Comprehensive information about the call is available through the Call Status window. The menu has two columns, one for transmitted and one for received audio/video/data information. Please contact your TANDBERG representative for further information. Restore defaults You may restore all system settings to the factory default using this function.
  • Page 63 TANDBERG Videoconferencing System Advanced use Test subsystem You can test the different subsystems of your videoconferencing equipment. Far End Loop (ISDN only) SetLocal: This system will loop all incoming audio and video. · The remote side will see its own video and hear its own audio.

  • Page 64: Peripheral Equipment

    Peripheral Equipment Using the optional peripheral devices outlined in this chapter and the many others available, you will be able to build your own applications for use with the TANDBERG system, thereby better integrating the system into your business environment.

  • Page 65: Document Camera

    TANDBERG Videoconferencing System Peripherals Document camera A document camera can be used for showing text, diagrams and a variety of graphical material as well as small three-dimensional objects. To use a document camera with your system: • Connect the document camera to the ‘Video in’ input on the system.

  • Page 66: Pc Applications

    Peripherals TANDBERG Videoconferencing System PC applications A PC can be connected to the system using a serial cable. This will enable interactive editing, file transfer and application sharing between two computers. Appropriate communication software should be used (for example: Microsoft NetMeeting, Intel ProShare Premier, Windows HyperTerminal, Procomm Plus and so forth.)

  • Page 67: Appendices

    · Exit from ftp, type ‘bye’. Menu Password: Access to the menu system on the TANDBERG Videoconferencing unit can be controlled using password protection. This is done by using the following dataport command: menupassword set <pin-code>. The pin-code should be maximum 5 - five digits. To erase the menu password, enter...
  • Page 68 TANDBERG Videoconferencing Unit. IP Password By setting a IP Password on the TANDBERG codec, all access to the system using IP (Telnet, FTP, WEB) requires a password. This password can be enabled from telnet or dataport using the command: ippassword “<ip-password>”.
  • Page 69 All TANDBERG systems support both AES* and DES encryption. By default this feature is enabled such that when connecting with any other video system or MCU, a TANDBERG system will attempt to establish a secure conference using AES* or DES encryption. The TANDBERG system will attempt this for both IP and ISDN connections.
  • Page 70 - the system software globdir.prm - file containing up to 400 entries. These entries can not be edited from the TANDBERG Videoconferencing system, but can be edited as a text-file. Files accessible only by ‘ftp get /tmp/snapshots/xxx.jpg’ or ‘http://<IP-address of codec>/tmp/snapshots/xxx.jpg’: main.jpg...
  • Page 71 TANDBERG Videoconferencing System Appendices Custom logos · Go to the folder where your logo is located. NOTE : 704 OGO MAX SIZE FILE FORMAT F THE FILE IS TOO LARGE NO LOGO WILL BE DISPLAYED · Type ftp <IP-address of your local codec>.
  • Page 72 Appendices TANDBERG Videoconferencing System Appendix 3: Declaration of Conformity...

  • Page 73: Index

    TANDBERG Videoconferencing System Index Index Data mode 58 Installation 10 Dataport configuration 58 Interfaces 64 Declaration of Conformity 67 Introduction 7 DES 55, 69 IP Address Conflict Check 62 DHCP 47 IP Password 68 Diagnostics 60 IP-address 47 Access Code 17, 54, 67...
  • Page 74 Index TANDBERG Videoconferencing System SNMP Community 51 SNMP Manager 51 PAL 64 Video 35 SNMP Security alert 68 Parallel dial 41 inputs 25, 64 SNMP Trap Host 51 Password 43 sources 25 SNMP traps 51 PC 66 Video call 16...

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