The information in this document is furnished for informational purposes only, is subject to change without prior notice, and should not be construed as a commitment by TANDBERG. The information in this document is believed to be accurate and reliable; however TANDBERG...
Waste handling There is no need to send any products or material back to TANDBERG as there are no consumables to take care of. Please contact your local dealer for information on local waste handling and recycling of electronic products.
D1374203_User_Manual_MXP_CCM Operator Safety Summary For your protection, please read these safety instructions completely before operating the equipment and keep this manual for future reference. The information in this summary is intended for operators. Carefully observe all warnings, precautions and instructions both on the apparatus and in the operating instructions.
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If the apparatus fails to operate in accordance with the operating instructions LCD Display The TANDBERG 1000 MXP is equipped with a high quality LCD display. Nevertheless, due to the complex production process and the high resolution with nearly 1,500,000 pixels, defect pixels may occur resulting in black pixels or bright dots of constant color red, green or blue.
Contact us If you have any questions, comments or suggestions, please see the Online Support service at www.tandberg.net. It is also possible to send a fax or mail to the attention of: Research and Development Department TANDBERG P.O. Box 92...
1 Introduction This User Manual is provided to help you make the best use of your TANDBERG unit. The TANDBERG 550/770/1000/1500/2000 MXP for Cisco CallManager offers superior audio and video quality in a fully-featured unit. Main features Delivers the ultimate visual communication experience, with video quality developed by TANDBERG for business video applications.
D1374203_User_Manual_MXP_CCM 1.1 At a Glance Please see the following sections for details on your TANDBERG for Cisco CallManager system: TANDBERG 550/770 MXP for Cisco CallManager TANDBERG 1000 MXP for Cisco CallManager TANDBERG 1500 MXP for Cisco CallManager ...
Introduction 1.2 TANDBERG 550/770 MXP for Cisco CallManager Camera On the TANDBERG 550 MXP and TANDBERG 770 MXP the built-in camera unit includes a high quality color camera with a fast pan/tilt/zoom action. The camera is controlled by the system's infrared...
D1374203_User_Manual_MXP_CCM 1.3 TANDBERG 1000 MXP for Cisco CallManager Camera On the TANDBERG 1000 MXP the camera the camera is an integrated part of the unit and is centrally placed just above the monitor. The camera has manual focus. Microphone On the TANDBERG 1000 MXP the...
Introduction 1.4 TANDBERG 1500 MXP for Cisco CallManager Camera The high quality color main camera is mounted on top of the monitor. The main camera is controlled manually. Monitor The monitor displays the far-end and near-end videoconferencing sites in addition to the menus.
D1374203_User_Manual_MXP_CCM 1.5 TANDBERG 2000 MXP for Cisco CallManager Camera The main camera is mounted on top of the monitor. The main camera includes a high quality color camera with a fast pan/tilt/zoom action. The main camera is controlled by the system’s infra-red...
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Introduction automatically equalize sound levels. Loud and soft voices are picked up and transmitted to the far end at approximately the same level.
2 Installation Precautions Never install telephone wiring during a lightning storm. Never install telephone jacks in wet locations unless the jack is specifically designed for wet locations. Never touch uninstalled telephone wires or terminals unless the telephone line has been disconnected at the network interface.
D1374203_User_Manual_MXP_CCM 2.1 Unpacking and Mounting Unpacking The TANDBERG 550/770/1000/1500/2000 MXP for Cisco CallManager consists of the following items: Videoconferencing system Table microphone (not included with the TANDBERG 1000/1500 MXP where the microphone is integrated in the unit) ...
D1374203_User_Manual_MXP_CCM 2.2 Connecting Cables TANDBERG 550/770 MXP for Cisco CallManager: Connecting Cables TANDBERG 1000 MXP for Cisco CallManager: Connecting Cables TANDBERG 1500 MXP for Cisco CallManager: Connecting Cables TANDBERG 2000 MXP for Cisco CallManager: Connecting Cables...
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Installation 2.2.1 TANDBERG 550/770 MXP for Cisco CallManager 1. Microphone Cable Connect the microphone to the microphone cable. Connect the microphone cable to microphone input 1 on the system. 2. Monitor Cable(s) Scart (Europe): Connect the Scart adapter to one of the Scart connectors on your monitor.
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D1374203_User_Manual_MXP_CCM Connect the power supply to the ‘DC in’ input on the system. Connect the power cable to the power supply. Connect the power cable to an electrical distribution socket. 4. LAN Cable To use the system on LAN, connect a LAN cable from the ‘Ethernet’ connector on the system to your LAN.
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Installation 2.2.2 TANDBERG 1000 MXP for Cisco CallManager 1. Power Cable Connect the power supply to the ‘DC in’ input on the system. Connect the power cable to the power supply. Connect the power cable to an electrical distribution socket.
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D1374203_User_Manual_MXP_CCM 3. Wireless LAN - Insert PC Card Remove the “dummy” card by pressing the ‘Eject’ button next to the slot. Insert the Wireless LAN PC Card. Note! Make sure you insert the card in the right direction. Push the card into the slot until the Eject button pops up.
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Installation 2.2.3 TANDBERG 1500 MXP for Cisco CallManager Connect the cables according to the figure below:...
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D1374203_User_Manual_MXP_CCM 2.2.4 TANDBERG 2000 MXP for Cisco CallManager Connect the cables according to the drawing below. This drawing shows only the active connectors. Some products may have additional non-working connectors. 1. Power cable Connect the system power cable and monitor power cable to an electrical distribution socket.
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Installation 4. Camera cable Connect the camera cable labeled “S-video out” and "Control in" to the camera as shown on the figure. 5. LAN cable To connect the system to a Local Area Network (LAN), connect the cable labeled "LAN Ethernet"...
D1374203_User_Manual_MXP_CCM 2.3 Monitor Configuration (For systems with separate monitors) Power on Power on the monitor and use the monitor remote control to select the Audio/Video input used (refer to your monitor manual). If you are using S-video from the system, remember to select S- Video input to avoid a black and white picture.
3 General Use Wake up the system When the system is not in use, it is in standby mode and the screen is black. Wake up the system by picking up the remote control. An incoming call or pressing any key on the remote control will also wake up the system.
D1374203_User_Manual_MXP_CCM 3.1 The Welcome Menu When the system is switched on, you will see the welcome screen. The welcome screen presents the Main menu and displays your Main Camera image in the background (Main Camera is system default). The following menu will appear when not in a call. Press OK or Cancel(X) to activate or hide the welcome menu.
General Use 3.2 Using the Remote Control The system is controlled with a remote control. Think of the remote control as a mobile phone with number keys and call keys. Use the arrow keys and OK to navigate the menu. The system’s most commonly used functions are also accessible directly from the remote control.
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D1374203_User_Manual_MXP_CCM placement of calls, see Directory details. 17. Use the red End Call key to end the current call, see Ending a Call details. 18. Number/Letter keys function in the same manner as with a mobile or cellular phone. 19. See Touch Tones for details.
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General Use 3.2.1 Navigation Arrow keys and OK Navigate in the menu with arrow keys. The yellow selector on screen shows the selected item. Press OK to select. Cancel key In the main menu, pressing Cancel (X) will hide the menu. If the menu is hidden, bring it back with OK.
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D1374203_User_Manual_MXP_CCM 3.2.2 Selfview The term “Selfview” means the outgoing image. In a normal call, using main camera, this is the image of your self. The Selfview button toggles the images between Far End, Selfview and Dual Video (if any). How to use Selfview: 1.
General Use 3.2.3 Layout The layout of the screen can either be shown as Picture in Picture (PIP) or Picture outside Picture (POP) when displaying more than one video image. The behavior of the Layout button is dependent on the Picture Layout setting in Screen Settings.
D1374203_User_Manual_MXP_CCM 3.2.4 Mic Off To mute your microphone, press Mic Off. An on screen indicator will appear. Pressing Mic Off one more time will activate the microphone again.
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General Use 3.2.5 Volume + and - Press the Volume key to adjust the volume level. An on-screen indicator will show the current level.
D1374203_User_Manual_MXP_CCM 3.2.6 Number and Letter keys Pressing a number key when outside a call will bring up the call menu. When in an input field where letters are required, the system automatically goes to letter mode. Writing letters works like on a mobile phone. Press the key that corresponds to your desired letter.
General Use 3.2.7 Touch Tones Sometimes you need to dial extension numbers with the number keys when you are in a call. To do this, just enter your extension number with the number keys.
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D1374203_User_Manual_MXP_CCM 3.2.8 Softkeys The commands shown at the bottom of the screen are called softkeys and correspond with the keys on top of the remote control. This means that to make a call, you can press the button on the remote control that corresponds to the NewCall softkey on the bottom of the screen.
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General Use 3.2.9 Push-button On the TANDBERG 1000 MXP for Cisco CallManager only The push-button is located below the loudspeakers in front of the unit. Pressing the push-button will answer an incoming call. Inside a call the push-button toggles between headset audio and conference phone audio, i.e.
This indicator is shown if there is one or more new voice mail messages pending Headset active Activate the headset by pressing the button in front of the TANDBERG 1000 MXP. Deactivate the headset by pressing the button once more. A headset...
The camera on the TANDBERG 1000 MXP for Cisco CallManager has manual focus, see Manual Focus for details. The camera on the TANDBERG 1500 MXP for Cisco CallManager can be moved manually, see Manual Camera Control for details.
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When the menu is hidden, the arrow keys will work on the camera*. Hide the menu with the Cancel (X) key and adjust the camera with the arrow keys. * Not applicable for the TANDBERG 1000 MXP and TANDBERG 1500 MXP cameras.
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General Use 3.4.2 Zoom The zoom key on the remote control will zoom the picture in and out (+ and -)*. * Not applicable for the TANDBERG 1000 MXP and TANDBERG 1500 MXP.
Choose Far End in dialog box Move the far end camera with arrow keys and zoom Press OK when done to escape far end camera control mode * Not applicable for the TANDBERG 1000 MXP and TANDBERG 1500 MXP cameras.
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General Use 3.4.4 Manual Focus The focus on the TANDBERG 1000 MXP can be adjusted manually by rotating the focus ring on the camera lens.
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D1374203_User_Manual_MXP_CCM 3.4.5 Manual Camera Control The TANDBERG 1500 MXP for Cisco CallManager has manual camera control. You can zoom the camera using the handle on top of the camera. Pan and tilt the camera to the desired position.
General Use 3.5 Call Handling Call Handling contains: Placing a Call Answering a Call Ending a Call Using Hold and Resume Transferring a Connected Call Conference Calls Forward Calls to another Number Storing and Retrieving Parked Calls...
D1374203_User_Manual_MXP_CCM 3.5.1 Placing a call To place a call there are several ways to go off-hook before or after dialing a number. Action Procedure Dial off-hook (with dial tone): Press the NewCall softkey. Enter a phone number. The system will automatically connect the call once the number has been entered.
Answering a call with the push-button on the TANDBERG 1000 MXP The push-button on the front panel of the unit works as a connect button during an incoming call. When in a call, the push-button toggles between the headset and the internal microphone/loudspeaker.
D1374203_User_Manual_MXP_CCM 3.5.3 Ending a Call To end a call, press the EndCall softkey or the red disconnect button...
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General Use 3.5.4 Using Hold and Resume Only one call can be active at any given time and all other calls must be placed on hold. Action Procedure Put a call on hold: Highlight the call you want to put on hold and press the Hold softkey. Remove a call from Highlight the call you want to remove from hold and press the hold:...
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D1374203_User_Manual_MXP_CCM 3.5.5 Transferring a Connected Call Transfer redirects a connected call. The target is the number to which you want to transfer the call. Action Procedure Transfer a call without talking to During a connected call, press the Transfer softkey and the transfer recipient: enter the target number.
General Use 3.5.6 Conference Calls A conference call enables three or more sites to participate in the same conference. Your system can support different modes of conference calls. Two modes are described below. They are identified by their softkeys. The CallManager must be set up with an MCU in order to support conference calls.
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D1374203_User_Manual_MXP_CCM 3.5.7 Forward Calls to another Number Call Forward All can be used to redirect incoming calls to your system to another number. Action Procedure Set up call forwarding on the Press the softkey CFwdALL and enter a target phone primary line: number.
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General Use 3.5.8 Storing and Retrieving Parked Calls A call can be parked so that you or someone else can retrieve it from another phone or video endpoint in the Cisco CallManager system. Action Procedure Park an active call: During a call, press the Park softkey. (You might need to press the More softkey first).
D1374203_User_Manual_MXP_CCM 3.6 Directory Corporate Directory To dial from a Corporate Directory, press the directory button , and then select the menu entry Corporate Directory. Search for a listing by entering letters with your keypad. (You can search using a partial name.) To dial from a listing, press it, or scroll to it and go off-hook. Call Logs To view your call logs, press the directory button , and then select one of Missed Calls,...
General Use 3.7 Messages If there is a new message waiting to be played back, you can access this using the Messages menu. If no messages are waiting, there will be no response activating this menu. A symbol on the left indicates that there are one or more new messages pending, see On-screen Indicators for details.
D1374203_User_Manual_MXP_CCM 3.8 Services Selecting this menu enables you to access information services, such as weather, stock quotes and other services available at your company. Use the navigation keys to select the desired service and press the Services softkey to enter the service. Note! Before accessing these services, your system administrator must customize them and make them available to you.
4 Settings The Settings menu contains all the settings of the system. Making changes to Settings will change the behavior of the system. Settings contain: View Status Network Settings Audio Settings Display Settings Presentation Lines Note! The Network Settings menu may not be available to you.
D1374203_User_Manual_MXP_CCM 4.1 View Status In this menu you retrieve information about the system, such as the system and call status and the administrator settings. In addition you can restore all settings back to factory defaults. View Status contains: System Status ...
Settings 4.1.1 System Status In the system status menu you find information such as: IP address of your unit. IP-subnet mask. Gateway. Boot Load ID. Software version. Serial number of your unit. MAC-address of your unit. ...
D1374203_User_Manual_MXP_CCM 4.1.2 Call Status In the Call Status menu, comprehensive information about the current call is shown. Information is given both for transmit and receive directions. The figure below shows a sample output from this menu.
Settings 4.1.3 View Administrator Settings To show the system settings, enter the View Administrator Settings menu. Here you will find the current configuration for: TFTP Audio Video Data Port Use the up and down navigation keys on your remote control to scroll up and down pages in the menu.
D1374203_User_Manual_MXP_CCM 4.1.4 Restore Default Settings The Restore Default Settings function will restore the system settings to default value. Your unit will restart after you have confirmed that you want to restore the settings.
Settings 4.2 Network Settings The network settings menu enables you to configure IP, TFTP, wireless LAN, DNS and the data port. IP Settings TFTP Settings DNS Settings Data Port Wireless LAN Settings VLAN settings Note! The Wireless LAN Settings menu may not be available.
D1374203_User_Manual_MXP_CCM 4.2.1 IP Settings Remember to restart the system after making changes to IP Settings. Changes in IP Settings menu will not have any effect before the system is restarted. IP-assignment DHCP (Dynamic Host Configuration Protocol) can be selected when a DHCP server is present. DHCP IP-address, IP-subnet mask and Gateway are not used because the DHCP server assigns these parameters.
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The codec will connect to the LAN using 10Mbps speed/Half Duplex. 10/Full 10 Mbps speed/Full Duplex. 100/Half 100 Mbps speed/Half Duplex. 100/Full 100 Mbps speed/Full Duplex. IP Access Password By setting an IP Password on your TANDBERG unit, all access to the system using IP (Telnet, FTP) requires a password.
D1374203_User_Manual_MXP_CCM 4.2.2 TFTP Settings Alternate TFTP Server To use an alternate TFTP server, select “Yes”. If alternate TFTP server is not be used, select “No”. In this case the IP address fields will be disabled. Primary TFTP Server Enter the IP address of your TFTP server. Backup TFTP Server Optionally you can enter the IP address of a second server in this field.
Settings 4.2.3 DNS Settings Up to five DNS (Dynamic Name Server) can be configured. The minimum required is one. In addition, a DNS domain name must be provided. Note that if DHCP is used in the IP Settings, the DNS Settings menu will be disabled.
Note that when connecting to a PC the connecting cable must be a straight through RS232 cable. * This does not apply for the TANDBERG 1000 MXP. Baud Rate, Parity, Databits and Stopbits If you wish to connect a PC to Data port 1, you must ensure that the PC and the system are identically configured.
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Settings Mode The Data port supports 2 different modes: Control The control interface provided by the data port supports a subset of the Hayes command set as well as a comprehensive set of system specific commands. This mode maintains communication with the data port’s command interpreter at all times.
D1374203_User_Manual_MXP_CCM 4.2.5 Wireless LAN Settings SSID (Service Set Identification) Example “WLANNETWORK”. Defines a local network id for this wireless region (access point). It must be the same for all end points and the access point. An endpoint will find the access point if the SSID is correct, however if the encryption key is faulty it will not transmit any data.
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D1374203_User_Manual_MXP_CCM 4.2.6 VLAN Settings VLANs enable efficient traffic separation, better bandwidth utilization, and alleviate scaling issues by logically segmenting the physical local-area network (LAN) infrastructure into different subnets so that packets are switched only between ports within the same VLAN. Voice and video network traffic can be logically separated from the traditional computer network traffic (web, mail etc).
There will be a tone indicator when pressing keys on the remote control. There will be no tone when pressing keys on the remote control. Audio Outputs (applicable for TANDBERG 1000 MXP only) Speaker Select Speaker Enabled to enable the loudspeaker as the desired audio Enabled output.
D1374203_User_Manual_MXP_CCM 4.4 Display Settings The Display settings menu enables you to configure picture layouts, screen formats, focus, whitebalance and brightness. There are two submenus: Screen Settings Picture Control...
Settings 4.4.1 Screen Settings Picture Layout (wide screen monitors only) The Advanced Picture Layout is related to the Layout button on the remote control and it can be used at any time to change the screen layout. For wide screen systems POP mode is recommended.
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D1374203_User_Manual_MXP_CCM Example of Picture in Picture. Example of Picture outside Picture (wide screen). Example of Side-by-Side view (wide screen). TV Monitor Format (wide screen monitors only) To fully leverage your wide screen display, activate the Native 16:9 format by setting the TV Monitor Format to Wide.
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Settings VGA Monitor Format To fully leverage your wide screen display, activate the Native 16:9 format by setting the VGA Monitor Format to Wide. Note that you should only change this setting if your VGA monitor is a wide screen (16:9) monitor or projector. The VGA and DVI output will then be optimized for Wide Screen VGA display.
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D1374203_User_Manual_MXP_CCM PC presentation shown in Normal (correct ratio) mode. PC Presentation shown in Wide (stretched) mode.
Settings 4.4.2 Picture Control Focus Auto In Auto mode the focus is continuously updated. When moving the camera, the system will use auto focus for 5 seconds to set the right focus of the new camera position. After 5 seconds auto focus is turned off to prevent continuous focus adjustments of the camera.
D1374203_User_Manual_MXP_CCM 4.5 Presentation The Presentation menu offers you all available video sources. For the TANDBERG 770 MXP, 1500 MXP and 2000 MXP these are: Main Camera Document Camera For the TANDBERG 550 MXP, these are: ...
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Settings Note that the system will transmit the local PC picture to the remote site if a call is set up when PC is selected as video input source. Users should consider disabling auto answer if the system is used as local PC monitor.
D1374203_User_Manual_MXP_CCM 4.6 Lines The extension numbers assigned to your unit are shown in the ‘Lines’ menu. To dial from one of your multiple lines, scroll to the desired line, press the “Select” softkey (or OK), and dial the number you want to reach. Speed Dials You can assign up to four speed dials on your unit.
5 Peripheral Equipment 5.1.1.1.1 PC-interface (serial cable): A PC can be connected to your TANDBERG for Cisco CallManager using a serial cable, see the interfaces drawings below. This enables you to interact with the unit using data port commands. This is also possible over LAN, using telnet. The available commands are specified in a separate document.
Appendices Appendix 1 Technical Specification Contact your TANDBERG representative for a Technical Specification for the TANDBERG 550 MXP for Cisco CallManager TANDBERG 770 MXP for Cisco CallManager TANDBERG 1000 MXP for Cisco CallManager TANDBERG 1500 MXP for Cisco CallManager TANDBERG 2000 MXP for Cisco CallManager...
D1374203_User_Manual_MXP_CCM Appendix 2 Declaration of Conformity Contact your TANDBERG representative for a Declaration of Conformity or download from www.tandberg.net.
Appendices Appendix 3 Software Upgrade Tool A tool for upgrading software for TANDBERG SCCP endpoints can be downloaded from the ftp site listed below: http://ftp.tandberg.net/pub/software/endpoints/cisco_call_manager_series/ (download file TANDBERG_SCCP_Upgrade_Tool.exe)
7 Index Restore defaults........58 Call Status ..........56 Codec ............2 Screen settings ......... 71 Connecting cables ........12 Selfview............. 26 Services ............ 52 Declaration of Conformity ......82 System status ........... 55 DNS Settings ..........63 TFTP Settings ........... 62 IP Settings ..........60 To adjust the volume ........
8 Glossary Alert speaker: The internal speaker will warn you of an incoming call even though the monitor may not be switched on. Audio call: Audio call equals a telephone call. You can make a call with the video system with audio only.
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Glossary PAL: Phase Alternation by Line. Video standard corresponding to 4CIF. Primary used in Europe, Middle East and Asia. PIP: Picture-In-Picture Point to point call: A call with two participants including yourself. POP: Picture Outside Picture. POP is a picture layout mode that is optimized for wide screens: Full screen, 1+3 layout and side by side layout.