There Are Recorder Failures - Rimage 2000i Knowledge Base

Rimage 2000i™ Knowledge Base

There are recorder failures.

Important! Try these solutions in the order they are presented.
•
Restart the computer.
•
Update the firmware. Refer to the Downloads tab on the Support website. To find the latest
firmware, refer to the Downloads tab on the Support website. Navigate: www.rimage.com >
Support > Desktop > 2000i. Select the Downloads tab. Download the latest firmware.
•
Install the latest Service Pack. To find the latest service pack, refer to the Downloads tab
on the Support website. Navigate: www.rimage.com > Support > Desktop > 2000i. Select the
Downloads tab. Download the latest service pack.
•
For OfficeNet Software Suite: Reinstall the recorder driver.
1. Navigate: Start Menu -> All Programs -> Rimage -> Utilities.
2. Select Update Recorder Driver.
Note: This process uses preinstalled drivers and does not require access to the
internet or the original software disc.
•
For OfficeNet Software Suite: Clear queue and resend jobs.
To remove orders, you must be logged in as a user with administrative rights. Use this
procedure to remove Pending or Finished orders from the queue. A finished order is any
order that has been completed, failed, or cancelled.
Note: You cannot remove orders that are in process.
1. Open Rimage System Manager.
2. From the toolbar, select Control Centers.
3. From the System Explorer pa
want to remove orders from.
4. Select the Server Orders tab.
5. From the View dropdown list, select
types that you can remove include:
• Failed Orders
• Pending Orders
• Cancelled Orders
• Completed Orders
• Finished Orders – Completed, Failed, or Cancelled
6. Remove one or more orders. To remove one or more orders, use one of the following
processes.
•
Re ove order(s). m
i. Select the order or orders that you want to remo
ii. From the Order menu, sele
•
Remove Finished orders
·
From the Order menu,
•
Remove Pending orders.
·
From the Order menu, sele
August 3, 2007
nel, select the Imaging Server or Production Server that you
the type of orders that you want to remove. Order
ct Remove orders.
select Remove all finished orders.
ct Remove all pending orders.
©Rimage 2007
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