Rimage 2000i Knowledge Base
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Rimage 2000i Knowledge Base

Rimage 2000i dvd/cd publisher knowledge base
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See also: Reference Manual , Setup & Installation
Rimage 2000i™ Knowledge Base
Important! This document is designed to be viewed online. It
contains links to several online processes and procedures, which
are not available in the printed version.
August 3, 2007
©Rimage 2007

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  • Page 1 Rimage 2000i™ Knowledge Base Important! This document is designed to be viewed online. It contains links to several online processes and procedures, which are not available in the printed version. August 3, 2007 ©Rimage 2007...

  • Page 2: Table Of Contents

    Can Rimage software record a pre-built ISO disc image file? ........... 6 What operating systems are compatible with my Rimage software?......... 6 Can the Rimage software record video files on a DVD to be played in a DVD player for television?........................... 6 How can I create a label template if I am using QuickDisc version 6.x?......
  • Page 3 Rimage 2000i™ Knowledge Base The orders get stuck in the queue..................21 The last disc does not print....................22 My printer seems like it is printing, but it does not print the disc........23 Why does my job fail to start when using OfficeNet Software Suite 5.x to 6.x?....23 Why can I not record DVDs when I have DVD-R drives in my autoloader? ....

  • Page 4: Introduction

    This document provides answers for the most frequently asked questions about the Rimage 2000i printer. Before you walk through any of these troubleshooting steps, refer to the Rimage 2000i Setup and Installation Guide. If you set up your Rimage 2000i with OfficeNet Software Suite, refer to the Rimage 2000i Setup and Installation Guide for OfficeNet to verify that the equipment is set up correctly.

  • Page 5: Serial Number

    Rimage 2000i™ Knowledge Base Serial Number Select a problem to view the solution. • Where can I find my serial number? • Can I print serial numbers on labels? • Why does not my serial number increment? August 3, 2007...

  • Page 6: Where Can I Find The Serial Number

    Rimage 2000i™ Knowledge Base Where can I find the serial number? The Locate Your Rimage Product Serial Number document shows the possible locations for a serial number label and what the label looks like. Can I print serial numbers on labels? Yes, you can print serial numbers on labels.

  • Page 7: Software

    • What graphic formats are supported by CD Designer? • Can the Rimage software record video files on a DVD to be played in a DVD player for television? • How can I create a label template if I am using QuickDisc version 6.x? August 3, 2007 ©Rimage 2007...

  • Page 8: The Software Will Not Start

    Important! Try these solutions in the order they are presented. • Disable all antivirus and security software. If this improves operation of the Rimage software, please contact your system administrator and/or antivirus vendor to configure the antivirus software to allow the Rimage software.

  • Page 9: Can Rimage Software Record A Pre-Built Iso Disc Image File

    Can Rimage software record a pre-built ISO disc image file? All versions of Rimage software can record standard ISO image files. To record a standard ISO image file, use the Image File to Disc function in QuickDisc. Some software programs may create their own proprietary disc image file.

  • Page 10: Graphics

    Graphics What graphic formats are supported by CD Designer? • Rimage recommends using BMP, TIF, WMF, and JPG files. All files, including JPG files, should be saved at 300 DPI. • TIF files must be in an RGB color model without LZW compression. If a CYMK TIF file is the only file available, convert the file to an RGB format with a graphics application.

  • Page 11: Hardware

    Can I place files on my cache hard drive? • Recorders are not recognized by Production Server after the system initializes. • How can I operate my Rimage autoloader system to run from remote workstations through the network? August 3, 2007 ©Rimage 2007...

  • Page 12: Can I Place Files On My Cache Hard Drive

    Can I place files on my cache hard drive? Cache drives should be reserved for recording purposes only. Placing files on the cache drive adversely affects performance. Rimage recommends that you use your cache hard drive only for recording purposes.

  • Page 13: Lift Arm

    Important! Try these solutions in the order they are presented. • Install the latest Service Pack. To find the latest service pack, refer to the Downloads tab on the Support website. Navigate: www.rimage.com > Support > Desktop > 2000i. Select the Downloads tab. Download the latest service pack. •...
  • Page 14 Then, the lift arm moves back to its home position above the printer tray. When this cycle is complete, the Rimage 2000i restarts and exits the diagnostic mode. August 3, 2007...

  • Page 15: Printer Driver

    Rimage 2000i™ Knowledge Base Printer Driver Select a problem to view the solution. • How do I remove the 480i printer driver? • After changing a printer driver setting, the next print did not reflect the change. August 3, 2007...

  • Page 16: How Do I Reinstall The 480I Printer Driver

    Rimage 2000i™ Knowledge Base How do I reinstall the 480i printer driver? 1. Unplug the USB cable that attaches the Rimage 2000i to the computer. 2. Follow the instructions below for your software. • If you are using OfficeNet Software Suite: a.

  • Page 17: After Changing A Printer Driver Setting, The Next Print Did Not Reflect The Change

    Change Label Templates You can change the label template so all labels created afterward will have the desired change. 1. Open the Rimage.btw file, located in “C:\Program Files\Rimage\CD Designer\” 2. Navigate: File > Print. The Print window opens. 3. Select Document Properties.

  • Page 18: Labels

    Rimage 2000i™ Knowledge Base Labels How can I merge data on my label? • If you are using CD Designer 7.51 or later, refer to the Using merge fields document for instructions. • If you are using CD Designer 7.5 or earlier, refer to the Using advanced merge fields document for instructions.

  • Page 19: Ink Cartridges

    Select a problem to view the solution. • Can I refill my ink cartridges? • What ink cartridges are compatible with the Rimage 2000i? • How can I prevent errors when I open the Cartridge Access Cover? August 3, 2007...

  • Page 20: Can I Refill My Ink Cartridges

    2. Open the cartridge access cover. 3. After changing the ink cartridge, close the cartridge access cover. 4. Align the new ink cartridge. Refer to the Operate the Rimage 2000i section of the Rimage 2000i User Guide. 5. To resume operation, press the operator button.

  • Page 21: Media

    Rimage 2000i™ Knowledge Base Media Select a problem to view the solution. • Can I use CD rewritable media? • Can I copy a DVD to a CD or a CD to a DVD? August 3, 2007 ©Rimage 2007...

  • Page 22: Can I Use Cd Rewritable Media

    Rimage 2000i™ Knowledge Base Can I use CD rewritable media? You can use rewritable media, but Rimage systems do not allow you to write to the media more than once. In other words, you lose the rewritable functionality of the media. Rimage recommends that you use Rimage Media Kits.

  • Page 23: Printer Does Not Print

    Rimage 2000i™ Knowledge Base Printer does not print Select a problem to view the solution. • The orders get stuck in the queue. • The last disc does not print. • My printer seems like it is printing, but it does not print the disc.

  • Page 24: The Orders Get Stuck In The Queue

    Rimage 2000i™ Knowledge Base The orders get stuck in the queue. • Rimage 2000i Software: Restart QuickDisc by closing the application and then starting it. Note: This solution works only for Rimage 2000i Software. • OfficeNet Software Suite: Cancel all jobs and send them again. Refer to the Rimage System Manager Online Help for more information.

  • Page 25: The Last Disc Does Not Print

    The last disc does not print. Important! Try these solutions in the order they are presented. • Rimage 2000i Software: Restart QuickDisc by closing the application and then starting it. Note: This solution works only for Rimage 2000i Software. •...

  • Page 26: My Printer Seems Like It Is Printing, But It Does Not Print The Disc

    5. Select the Mask Settings tab. 6. Select Set Default. All mask settings are changed to the default settings. Note: If you are printing on the discs from the Rimage media kits, set the Inner Diameter setting to 24 mm.

  • Page 27: Recorder

    Rimage 2000i™ Knowledge Base Recorder Select a problem to view the solution. • There are recorder failures. • There is no power to the recorder. • The recorder tray will not open. • The recorder does not recognize the media.

  • Page 28: There Are Recorder Failures

    Support > Desktop > 2000i. Select the Downloads tab. Download the latest firmware. • Install the latest Service Pack. To find the latest service pack, refer to the Downloads tab on the Support website. Navigate: www.rimage.com > Support > Desktop > 2000i. Select the Downloads tab. Download the latest service pack. •...
  • Page 29 DVD recording speed to 8x. 6. Select OK. • Be sure you are using Rimage media. For more information, see Rimage Media Kits. • Recording errors can be caused by loose or improperly connected cables. Reseat the IDE cable, FireWire cables, serial cables, and USB cables.

  • Page 30: The Recorder Tray Will Not Open

    Refer to the Change the Media Type Service Bulletin • Be sure you are using Rimage media. For more information, see Rimage Media Kits • Your recorder may need to be replaced. Contact your Rimage reseller for repair and service options. August 3, 2007 ©Rimage 2007...

  • Page 31: Print Quality

    Rimage 2000i™ Knowledge Base Print Quality Select a problem to view the solution. • There are a lot of rejects. • The finished disc has noticeable bands in the printed disc. • The print is streaky. • The print is smearing.

  • Page 32: There Are A Lot Of Rejects

    The finished disc has noticeable bands in the printed disc. Banding can be improved by increasing the ink saturation in the Rimage 480i printer driver. Select the appropriate directions to change the ink saturation: Printing labels from CD Designer Note: If you are using CD Designer, printing preferences are saved with the label file and are used instead of the printer driver settings.

  • Page 33: The Print Has Streaks

    Be sure you are using Rimage media. For more information, see Rimage Media Kits. • Clean or replace the ink cartridge. Refer to the Operate the Rimage 480i Printer section of the Rimage 480i Printer User Guide. The print is smearing.
  • Page 34 Rimage 2000i™ Knowledge Base 6. Select OK. 7. Close the Printer window. . Save the label file. 9. Print the label ag ain. Printing PDF files en rinting with .PDF files, change the Printing Defaul ts in the printer driver.

  • Page 35: The Print Is "Off" Color Or Is Printing "Faint

    When Windows has finished intitalizing, plug the USB cable into the Rimage 2000i. c. Restart the computer. The print is “off” color or is printing “faint.” Replace the ink cartridges. Refer to the Changing the Ink Cartridges section of the Rimage 480i Printer User Guide. August 3, 2007...

  • Page 36: Gripper

    Rimage 2000i™ Knowledge Base Gripper The printer (gripper fingers) is not clamping properly. You could have warped or defective media. • Be sure you are using Rimage media. For more information, see Rimage Media Kits. August 3, 2007 ©Rimage 2007...

  • Page 37: Server

    Rimage 2000i™ Knowledge Base Server Select a problem to view the solution. • The Production Server will not start or has crashed. • The Bridge Server will not start. • The Production Server can not attach to the printer. •...

  • Page 38: The Production Server Will Not Start Or Has Crashed

    Restart the Rimage 2000i and then the computer. • Turn off all antivirus and security software. If this improves operation of the Rimage software, please contact your system administrator and/or antivirus vendor to configure the antivirus software to allow the Rimage software.

  • Page 39: The Production Server Can Not Attach To The Printer

    Press and hold the operator button until BUTTON DIAGNOSTICS displ ays on the operator panel. b. Release the operator button. The Rimage 2000i is in diagnostics mode. c. Press the operator button three times and hold it on the third press. il STARTING 3.

  • Page 40: The Production Server Will Not Connect To The Messaging Server

    3. Start the computer to accept the driver installation. Continue through the prompts and restart the computer. k. When Windows has finished intitalizing, plug the USB cable into the Rimage 2000i. Restart the computer. The Production Server will not connect to the Messaging Server.

  • Page 41: Jobs Will Not Process

    Internet. • Verify that enough free hard drive space is available on the drive with the \Rimage folder. Y will need en ough free space to copy the entire contents of the disc you are trying to create.
  • Page 42 1. From the Order menu, select Remove all pending orders. 7. Select OK to remove the orders. • Restart Production Server. Refe r to the Rimage System Manager for more information. 1. In the System Explorer pa nel, select the desired Control Center. 2. Select the desired serve 3.

  • Page 43: If All Else Fails

    Your Rimage 2000i requires the attention of an authorized Rimage Repair Technician. Contact your Rimage reseller for repair and service options. • Uninstall and reinstall the software. Refer to the Uninstall the Rimage software and hardware document. • Contact Rimage Technical Support .

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