Nortel Meridian M3902 Quick Reference Manual
Digital telephones
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Summary of Contents for Nortel Meridian M3902
- Page 1 Meridian Digital Telephones M3902 M3903 M3904 Quick Reference Guide Enterprise Voice Solutions Customer Documentation...
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Page 2: Table Of Contents
Contents M3902, M3903, and M3904 Meridian Digital Telephones Your Telephone Call Features Use Auto Dial ..................3 Make a Call ..................4 Make a call while on-hook ..............5 Redial last number called ............... 5 Use Ring Again ..................6 Use Hot Line .................. - Page 3 Contents Enable Call timer ................. 22 Select Date/time format ................ 22 Enable Key click ................... 23 Use Headset port on call ............... 23 Activate Headset port external alerter ............ 24 Use Call indicator light ................. 24 Set On hook default path ..............25 Display diagnostics ................
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Page 4: M3902, M3903, And M3904 Meridian Digital Telephones
Telephones There are five models in the M3900 Series Meridian Digital Telephone portfolio. This document describes the M3902, M3903, and M3904 features and how to use them. For user information on the M3901, refer to the M3900 Series Meridian Digital Telephone User Guide . For information on the M3905, refer to the M3905 Call Center Meridian Digital Telephone User Guide . - Page 5 M3902, M3903, and M3904 Meridian Digital Telephones The M3903 has two Programmable Line (DN)/Feature Keys (self-labeled) with two features or lines configured on each key. The M3903 also has four Soft Keys (self-labeled) with up to three features programmed on each key.
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Page 6: Your Telephone Call Features
Your Telephone Call Features Your Telephone Call Features Your M3900 Series Meridian Digital Telephone provides easy access to a wide range of business features. Your system administrator assigns features to your telephone and provides you with passwords and other codes as required. This section describes the features available for your telephone and how to use them. -
Page 7: Make A Call
Your Telephone Call Features Make a Call To make a call from your telephone, use the following procedure: 1. Lift the handset. Press the (DN) Key. Line 2498 Press the Key. Handsfree Note: The Handsfree Key must be enabled by the network administrator Press the Key if you have a Headset... -
Page 8: Make A Call While On-Hook
Your Telephone Call Features Make a call while on-hook Leave the handset in the cradle while you dial a number. To dial on-hook: 1. Press a Line (DN) Key. 2498 the number when you receive a Dial dial tone. 3. Lift the to speak when the handset called party answers, or if you are on... -
Page 9: Use Ring Again
Your Telephone Call Features Use Ring Again Use the Ring Again feature when you dial a number and receive a busy tone or no answer. The Ring Again feature lets you know when the person you dialed is available or has used their telephone. The feature notifies you when to redial your party. -
Page 10: Use Hot Line
Your Telephone Call Features Use Hot Line The network administrator can program a Hot Line Key that allows you to dial a specific number automatically. The network administrator can apply other features to the Hot Line, such as Call Redirection, so that the Hot Line call is answered by a person—not a mail box. - Page 11 Your Telephone Call Features To make a Speed Call: 1. Lift the handset. 2. Press the Speed Call Controller Key or SpcCtlr SpcUsr Speed Call User Key. Dial the Speed Call code assigned to the telephone number.
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Page 12: Receive A Call
Receive a call Receive a call When you receive an incoming call, your telephone rings and the LCD indicator flashes. To answer a call: Lift the handset. Press the Key located on Handsfree the left side of the handset. Press the flashing (DN) Key when Line 2498... -
Page 13: Transfer A Call
Press the Transfer Fixed Key if you are Transfer using the M3902. The LCD indicator goes from steady on to off. If the person you attempt to transfer the call to is unavailable: 1. Press the Goodbye Key. -
Page 14: Handle Multiple Calls
The Call Waiting status icon appears in the display. 2. Press the Call Wait (CWait CallWait M3902) to answer the call. To return to your first telephone call: 1. Press the Key, if you want to put Hold Hold the second call on hold. - Page 15 Handle multiple calls Dial the number to which you want to forward your calls. 3. Press the Forward Key again. Forward To change a previous Call Forward number: 1. Press the Key. Forward Forward Dial the new forward number. 3. Press the Key.
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Page 16: Additional Call Features
Additional call features Additional call features Use Call Pickup The Call Pickup feature allows you to pick up a call from any telephone in the same Pickup Group or another Pickup Group. This feature must be enabled by your network administrator. To answer a call in your own Call Pickup Group: 1. -
Page 17: Set Up A Conference Call
Additional call features Set up a Conference call You can set up a conference call for three (or six) people (including yourself). Contact your telephone network administrator to determine the maximum number of people your system allows on a conference call, and how to enable this feature. To set up a conference call: 1. -
Page 18: Activate Group Listening
Additional call features Activate Group Listening The Group Listening feature allows others to listen to a call through the speaker while you are speaking through the handset. Group Listening must be enabled by your network administrator. Please refer to “Control Group Listening” on page 26 for instructions on activating the Group listening option in the Options List. -
Page 19: Options List
Options List Options List The Options List allows you to customize certain characteristics of your phone. Screen prompts take you step-by-step through procedures and keep you informed on the status of the following settings: Language, Change feature key label, Screen contrast, Volume adjustment, Ring type, Call log options, Live dial pad, Preferred name match, Area code set-up, Call timer enable, Date/time format, Key click enable, Headset port on call, Headset port external alerter and recorder interface, Call indicator light, On hook default path, and Display diagnostics. -
Page 20: Select A Language
Options List Select a language The display is available in multiple languages. After you select Language. . . from Options List menu, 1. Use the Keys to highlight Navigation the desired language (e.g., German). Deutsch 2. Press the Select Key. Select Press the Done... - Page 21 Options List 5. Press the Dial Pad Key that is printed with the first letter in your new label. Press the key until the correct character appears. 6. Use the Case Key to change the case Case of the letter, as needed. 7.
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Page 22: Adjust Screen Contrast
Options List Adjust Screen contrast The Screen contrast option allows you to adjust the contrast of the display on your telephone. After you select Screen contrast from the Options List menu; From the screen, press Contrast Lower Lower decrease the display contrast level. Higher Press Higher... -
Page 23: Choose Ring Type
Options List Choose Ring type The Ring type option allows you to choose from among the various ringing sounds available for your telephone model. After you select Ring type. . . from Options List menu; 1. Use the Keys to scroll Navigation through the list of ring types. -
Page 24: Use Live Dial Pad
Options List Use Live dial pad The Live dial pad option (available on the M3094) allows you to press any dial pad key to automatically access a dial tone. After you select Live dial pad from Options List menu; From the screen, press Live dialpad Key to turn on Live dial pad. -
Page 25: Set Up Area Code
Options List Set up area code Using the Area code set-up option (available on the M3904), causes the Callers List and Calling Line ID (CLID) display show the number/extension followed by the area code/prefix in parenthesis. This makes it easier to identify local calls and internal calls. -
Page 26: Enable Key Click
Key to turn off Headset port on call. Press the Key to save changes. Press the Key or Key to exit. Done Quit Options Note: Additional equipment is required to implement this option. For more information please contact your Nortel Networks distributor. -
Page 27: Activate Headset Port External Alerter
Quit Options Note: Additional equipment is required to implement this option. For more information please contact your Nortel Networks distributor. Use Call indicator light You can control the incoming call indicator light (available on the M3904). After you select Call indicator light from the menu;... -
Page 28: Set On Hook Default Path
Options List Set On hook default path The On hook default path option (available on the M3903 and M3904) automatically opens the voice path on either the Headset or on Handsfree when you press a Line (DN) Key. After you select On hook default path from the Options List menu;... -
Page 29: Control Group Listening
Options List Control Group Listening The Group Listening feature enables you to talk on the handset to one party while other people listen to the conversation on your telephone’s speaker. The network administrator must enable this feature. After you select Group listening from the Options List menu;... -
Page 30: Directory Display And Controls
Directory display and controls Directory display and controls The M3904 has a three line display. When you press the Directory/Log Key, the following screen appears: Directories 08/12 5:48 Select a directory Callers = Calls In Dir = Personal Directory Call Log Redial Passwd Quit... -
Page 31: Use Directory Password Protection
Directory display and controls Use Directory password protection You can password protect your Call Log, Redial list, and Personal Directory. Note: Password protection is only available on the M3904. To enable password protection: 1. Press the Key. Directory/Log Directory/Log 2. From the menu, use the Directories Keys to highlight... - Page 32 Directory display and controls 9. Press the Enter Key. Enter Press the Done Key to save changes. Press the Quit Key or Directory/Log Key to exit. To disable Personal Directory password: 1. Press the Directory/Log Key. Directory/Log Dial the password. 3.
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Page 33: Manage Call Log
Manage Call Log Manage Call Log The Call Log records the name and number of incoming and outgoing calls and can be password protected on the M3904. You can activate Call Log to record all calls, record only the unanswered calls, or record no incoming calls. The Callers List stores incoming calls, and the Redial List stores outgoing calls in order of date and time received/made. - Page 34 Manage Call Log 4. Press the Key to go to the top of the new calls list. Press the Key to go to the top of the old calls list. To make a call from the Callers List: 1. Use the Navigation Keys to scroll through the Callers List and highlight...
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Page 35: Use The Redial List
Manage Call Log Use the Redial List The Redial List records your last twenty (M3904) or five (M3903) outgoing calls and can be password protected (M3904). On the M3904, you can copy these numbers to your Personal Directory. To access your Redial List: 1. -
Page 36: Use The Personal Directory
Use the Personal Directory Use the Personal Directory The M3904 Personal Directory provides a personalized directory of names and telephone numbers. The Personal Directory allows you to add, delete, search, and edit entries and can be password protected. The Personal Directory holds up to 100 entries (an entry is one name and one telephone number). - Page 37 Use the Personal Directory 2. Press the dial pad with the desired ¤¤¤ letter repeatedly until that letter ›› appears on the display. ‡‡‡ ››› 3. Press the key to go to the right arrow ‡‡‡‡ next letter. Note: The cursor automatically advances to the next position, if a different-from-last key is pressed, or after a short pause.
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Page 38: Add An Incoming Call
Use the Personal Directory Add an incoming call 1. Press the Key. The displays Copy Copy shows the message Copy to?. 2. Press the Directory Key. Dirctry 3. Press the Key to copy the Next Next incoming call without editing the name. -
Page 39: Delete Or Edit A Personal Directory Entry
Use the Personal Directory Delete or edit a Personal Directory entry To delete a Personal Directory entry: 1. Use the Keys to highlight Navigation the entry you want to edit or delete. 2. Press the Delete Key to delete the Delete currently highlighted entry in your Personal Directory. -
Page 40: Delete Your Personal Directory
Use the Personal Directory Delete your Personal Directory To delete your Personal Directory: 1. Press the Key. The message Delete List DelList Delete all entries? appears. 2. Press the Key if you want to delete all the entries in your Personal Directory. -
Page 41: Use Card View
Use the Personal Directory Use Card View The Card View feature provides additional information about the Personal Directory entry. To look at the Card View: 1. Highlight the name. 2. Press the right Key. Navigation To dial from Card View: 1. -
Page 42: Copy A Number From The Redial List
Use the Personal Directory 3. Use the dial pad to enter the first letter of the name your are seeking. For example, press twice to go to the ¤ first entry that begins with the letter “B”. Copy a number from the Redial List You can copy a number from the Redial List to the Personal Directory. -
Page 43: Secure Your Telephone
Secure your telephone Secure your telephone You can lock your telephone with a password to prevent unauthorized use of your telephone. Note: The Meridian SL-100 does not support this feature. To lock your telephone: 1. Lift the handset. the Lock Flexible Feature Code Dial (FFC) and your Electronic Lock Password. - Page 44 Title to and ownership of Meridian SL-1 software shall at all times remain with Nortel Networks. Meridian SL-1 software shall not be sold outright and the use thereof by the customer shall be subject to the parties entering into software agreements as specified by Nortel Networks.