Software Service And Support; Hardware Service And Support; Fire Suppression Systems; How To Send Your Comments - IBM TotalStorage DS4300 Installation, User's, And Maintenance Manual

Software service and support

Through IBM Support Line, for a fee you can get telephone assistance with usage,
configuration, and software problems with xSeries servers, IntelliStation
workstations, and appliances. For information about which products are supported
by Support Line in your country or region, go to the following Web site:
www.ibm.com/services/sl/products/
For more information about the IBM Support Line and other IBM services, go to the
following Web sites:
v www.ibm.com/services/
v www.ibm.com/planetwide/

Hardware service and support

You can receive hardware service through IBM Integrated Technology Services or
through your IBM reseller, if your reseller is authorized by IBM to provide warranty
service. Go to the following Web site for support telephone numbers:
www.ibm.com/planetwide/
In the U.S. and Canada, hardware service and support is available 24 hours a day,
7 days a week. In the U.K., these services are available Monday through Friday,
from 9 a.m. to 6 p.m.

Fire suppression systems

A fire suppression system is the responsibility of the customer. The customer's own
insurance underwriter, local fire marshal, or a local building inspector, or both,
should be consulted in selecting a fire suppression system that provides the correct
level of coverage and protection. IBM designs and manufactures equipment to
internal and external standards that require certain environments for reliable
operation. Because IBM does not test any equipment for compatibility with fire
suppression systems, IBM does not make compatibility claims of any kind nor does
IBM provide recommendations on fire suppression systems.
Table 7 on page 18 lists the environmental specifications for the DS4300 storage
subsystem.

How to send your comments

Your feedback is important to help us provide the highest quality information. If you
have any comments about this document, you can submit them in one of the
following ways:
v E-mail
v Mail or fax
xxiv
IBM TotalStorage DS4300 Fibre Channel Storage Subsystem: Installation, User's, and Maintenance Guide
Submit your comments electronically to:
starpubs@us.ibm.com
Be sure to include the name and order number of the document and, if
applicable, the specific location of the text that you are commenting on, such as
a page number or table number.
Fill out the Readers' Comments form (RCF) at the back of this document and
return it by mail or fax (1-800-426-6209) or give it to an IBM representative. If the
RCF has been removed, you can address your comments to: