Obtaining Service - Omnia 6EX Installation And Operation Manual

Obtaining Service

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Omnia Customer Support personnel are available in Cleveland, Ohio, USA, Monday through Friday
between 9:00 A.M. and 6:00 P.M., Eastern Time. If outside the U.S.A., see below.
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Before contacting Omnia Customer Support, please have the serial number of the unit (located on a small
barcode sticker on the rear panel in this format: 4700XXYYYY) and a description of the
symptoms/problems ready for the technician.
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All units being returned to for service MUST have a Return Authorization (RA) number assigned to them
first. Units that are returned without a RA number will experience delays in service.
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Return the Omnia in its original shipping carton. For best treatment, shipping the Omnia in its original
factory box protects it as well as possible. Damage caused by improper packaging is not covered under
your warranty!
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Loaner units are usually available on a first come, first served basis. Your Omnia Customer Support
engineer will assist you with the necessary arrangements
Note: To ensure prompt service, the Return Authorization number must be written
prominently on or near the shipping label on the box!
Via the World Wide Web
The Omnia Web site has a wide variety of information that may be useful for product support, applications
information, software updates, etc. The URL is: http://www.omniaaudio.com.
Via E-Mail
The customer service e-mail address for Omnia is: support@omniaaudio.com.
Via Phone & Mail (USA and non-European Countries)
Customer service is available by telephone, Monday – Friday between 9:00 A.M. and 6:00 P.M., USA Eastern time
zone.
Phone: +1.216.241.7225
Shipping Information: *
Via Phone & Mail for Europe
Service is available from the Omnia Europe office in Freising, Germany.
Phone: +49 8161 42467
Shipping Information: *
Fax: +1.216. 241.4103
Omnia Customer Service
2101 Superior Avenue
Cleveland, Ohio 44114 USA
Fax: +49 8161 42402
Omnia Europe
Johannistraβe 6
D-85354 Freising, Germany
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