Obtaining Service; Via The World Wide Web; Via E-Mail; Via Phone - Omnia ONE Installation And Operation Manual

Obtaining Service

•
Before contacting Omnia Customer Support, please have the serial number of the unit (located on a barcode
sticker on the rear panel in this format: 0220WXXXX) and a description of the symptoms/problems ready
for the technician.
•
All units being returned to for service MUST have a Return Authorization (RA) number assigned to them
first. Units that are returned without a RA number will experience delays in service.
•
Return the Omnia in its original shipping carton if possible. For best treatment, shipping the Omnia in its
original factory box protects it as well as possible. Damage caused by improper packaging is not covered
under your warranty!
Note: To ensure prompt service, the Return Authorization (RA) number must be written prominently on
or near the shipping label on the box!

Via the World Wide Web

The Omnia Web site has a wide variety of information that may be useful for product support, applications
information, software updates, etc. The URL is:

Via E-Mail

The customer service e-mail address for Omnia is: support@omniaaudio.com.

Via Phone

Customer Support personnel are available in the Cleveland, Ohio, USA office Monday through Friday by phone at
+1.216.241.7225 or via email between 9:00 A.M. and 5:00 P.M., Eastern Time.
After hours support is available 24/7 by phone at +1.216.622.0247 or via email.
If you are outside the U.S.A. and non-English speaking, please contact the dealer you purchased your Omnia from
first.
Shipping Information: *
Note: To ensure prompt service, the Return Authorization number must be written
prominently on or near the shipping label on the box.
http://www.omniaaudio.com/
Telos / Omnia
1241 Superior Avenue East
Cleveland, Ohio 44114 USA
ATTN: To the RA number obtained from Omnia Customer Service
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