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LinkPoint 3000 Reference Manual

Retail/avs/purchasing card pos terminal
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Download this manual See also: Reference Manual, Installation Manual
LinkPoint 3000
REFERENCE MANUAL
RETAIL/AVS/PURCHASING CARD
APPLICATION ID LFRET43
LFRET43
1.0 0299

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Summary of Contents for LinkPoint 3000

  • Page 1 LinkPoint 3000 REFERENCE MANUAL RETAIL/AVS/PURCHASING CARD APPLICATION ID LFRET43 LFRET43 1.0 0299...
  • Page 2 LinkPoint 3000, PrintPoint 1000, PrintPoint 3000, and LoadPoint are service marks (SM) of LinkPoint International, Inc. Printer 250, Printer 900, PrintPak 350, PINpads 101, 1000, 201, 2000, and Zontalk 2000 are trademarks of VeriFone, Inc.

  • Page 3: Table Of Contents

    Memory Locations ..........................30 Password Protect Settings........................33 Telecheck Check Service ........................33 Telecheck Check Service Prompt Options ..................33 Equifax Check Service Information ....................34 BASIC OPERATION..........................36     1999 LinkPoint International, Inc. LFRET43 Reference Manual...
  • Page 4 Ticket Only/Offline — Manual Entry With AVS ................75 VOID..............................79 REVIEW ............................... 81 REPRINT .............................. 90 CLOSE BATCH ........................... 92 APPENDIX A—PROMPTS ........................93 APPENDIX B—TROUBLESHOOTING GUIDELINES ..............98 GLOSSARY..............................99     1999 LinkPoint International, Inc. LFRET43 Reference Manual...
  • Page 5 Congratulations on your choice of the LinkPoint 3000 point-of-sale (POS) terminal. The LinkPoint 3000 is ideal for the retail needs of you and your merchants. Scientifically engineered to exceed the quality found in current terminal technology, the LinkPoint 3000 combines user-friendly operation with soft programmable functions.

  • Page 6: Getting Started

    Close the shipping carton and save the shipping materials so that the unit can be repacked for shipping or moving in the future. Place the terminal on a desk or tabletop. When choosing a place for the LinkPoint 3000 terminal, avoid areas with: ♦...

  • Page 7: Introduction

    GETTING STARTED Installation Installing the LinkPoint 3000 terminal is simple and requires no tools. Connect the AC adapter's triangular end to the power input at the rear of the LinkPoint 3000 terminal (Figure 3). Figure 3 Plug the adapter into a 120V electrical outlet (Figure 4) or into a quality surge suppressor.

  • Page 8: Getting Started

    Because the terminal can be damaged by liquids, do not spray liquid cleaners directly on the terminal. Always apply the cleaner to the cloth before cleaning the terminal. To avoid costly downtime, LinkPoint International also recommends using a surge protector with the AC adapter whenever possible.

  • Page 9: Installation

    ♦ Special instructional reminders on the display and on the receipts. ♦ Compatibility with PrintPoint 1000, PrintPoint 3000 VeriFone’s P250, PrintPak 350, P900 and Citizen’s iDP 562 and iDP 3530.     1999 LinkPoint International, Inc. LFRET43 Reference Manual...
  • Page 10 The ability to process 500 transactions in one batch. ♦ Special Dial String Codes to enable the terminal to dial out under special circumstances such as many terminals on one phone line or multiple phone line systems.     1999 LinkPoint International, Inc. LFRET43 Reference Manual...

  • Page 11: Hardware Features

    The Display Panel Each LinkPoint 3000 terminal has a built-in display panel capable of displaying up to 20 letters or numbers (See Figure 8). The backlit characters and plastic screen enhance readability while reducing glare. The 20-character, two-line display easily accommodates most display messages.
  • Page 12 LinkPoint 3000 Terminal Keypad Figure 10 As Figure 10 illustrates, the LinkPoint 3000 terminal keypad has 30 keys that can be used to select numbers or letters, choose functions, or enter data. During transactions, the number keys and the “soft” [ ] keys are used to respond to prompts or to enter alphanumeric data.
  • Page 13 Center Space Right Return , (comma) Sale ‘ (apostrophe) ATM/Debit “ (quote) Check : (colon) Review ; (semi-colon) Close @ (“at”) ÷ − * (asterisk) # (pound) & (ampersand)     1999 LinkPoint International, Inc. LFRET43 Reference Manual...

  • Page 14: Linkpoint 3000 Specifications

    Voltage: 120 volts AC, 60 HZ Power: 10W Dimensions Height: 1.98 in (50.4 mm) Width: 5.60 in (143.1 mm) Depth: 6.50 in (165.4 mm) Weight Shipping Weight: 2.74 lb. (1.24 kg)     1999 LinkPoint International, Inc. LFRET43 Reference Manual...

  • Page 15: Boot Mode Functions

    READY XXX), the procedure to gain access to the boot mode is: hold down [ALPHA], press [7] [1] [3] [9] and release [ALPHA]. • While in the boot mode, if the LinkPoint 3000 terminal prompts for password entry, key in the password: [4] [6] [5] [1] [0] [7] [0] and press [ENTER]. Cold Boot The cold boot feature can be used to clear the terminal’s memory (RAM).

  • Page 16: Date And Time Setup

    Key in the correct time using 24-hour format HH:MM (3:30p.m.=15:30) and press [ENTER]. 01/04/99 12:00:01 Press [CLEAR] twice to reboot terminal and return to the Date Time Ready prompt.     1999 LinkPoint International, Inc. LFRET43 Reference Manual...

  • Page 17: Printer Port Setup

    To change the printer port factory defaults follow the steps outlined below. The default settings are compatible for use with most LinkPoint, VeriFone, and Citizen printers. There is usually no need to change these settings. Standard Default: Baud= 9600, Parity= Even.

  • Page 18: Rs232 Port Setup

    Select the correct parity (default is None). Press the [ ] key Even None Odd below your choice to select it and press [CLEAR] five times to reboot the terminal.     1999 LinkPoint International, Inc. LFRET43 Reference Manual...

  • Page 19: Pinpad Port Setup

    Select the correct parity (default is Even). Press the [ ] key Even None below your choice to select it and press [CLEAR] five times to reboot the terminal.     1999 LinkPoint International, Inc. LFRET43 Reference Manual...

  • Page 20: Model Number

    Press the left [ ] key to select RAM. ROM <ver> RAM RAM Version: V00.00B Terminal displays the application (in RAM) version. Press [CLEAR] four times to reboot the terminal.     1999 LinkPoint International, Inc. LFRET43 Reference Manual...

  • Page 21: Clear Memory

    [ENTER]. Clear: Are you sure? Press the left [ ] key to select YES and confirm memory clear. __App. not available The memory was successfully cleared. Time Load Setup     1999 LinkPoint International, Inc. LFRET43 Reference Manual...

  • Page 22: Terminal Diagnostics

    TERMINAL DIAGNOSTICS TERMINAL DIAGNOSTICS The LinkPoint 3000 diagnostics option tests the different hardware components of the terminal. Follow the procedures outlined below to initiate the diagnostics menu. Diagnostics are intended for use primarily by repair depots, technicians, and for POS support service centers.

  • Page 23: Keyboard Test - Press [2]

    Dialer Test Press the left [ ] key to select PULSE. Pulse Tone Dialer Test Please wait while test is performed. Dialing With Pulse Dialer Test Please wait... __Dialing_Complete     1999 LinkPoint International, Inc. LFRET43 Reference Manual...

  • Page 24: Line Voltage Test - Press [5]

    [ ] key to exit diags and return to the Boot Mode main menu. Modem Originate Test — Press [6] (Diagnostics #6 and #7 are interactive. Test #6 requires a dial up to a separate LP 3000 terminal.) Display Message...

  • Page 25: Modem Answer Test - Press [7]

    Press the right [ ] key to perform another diagnostics test or press the left [ ] key to exit diags and return to the Boot Mode main menu.     1999 LinkPoint International, Inc. LFRET43 Reference Manual...

  • Page 26: Cardreader Test - Press [8]

    Press the right [ ] key to perform another diagnostics test or press the left [ ] key to exit diags and return to the Boot Mode main menu.     1999 LinkPoint International, Inc. LFRET43 Reference Manual...

  • Page 27: Serial Port Test - Press [9]

    Testing RAM CRCs The terminal automatically begins a RAM (Random Access Memory) analysis. (This analysis is performed only when there is NO application loaded.) (optional) RAM: LOW HIGH TESTCOM1/BANKBANK (optional)     1999 LinkPoint International, Inc. LFRET43 Reference Manual...
  • Page 28 Display Message Operator Action RAM: LOW HIGH TEST OK!/OK! OK!T (optional) LP-3000,3.3,03/24/99 Press any number key to resume diags testing. Press [CLEAR] Select Test Number to exit diags mode.     1999 LinkPoint International, Inc. LFRET43 Reference Manual...

  • Page 29: Download Procedures

    DOWNLOAD PROCEDURES DOWNLOAD PROCEDURES There are three methods of downloading the application into the LinkPoint 3000: 1) remotely via telephone, 2) PC-to-POS, and 3) POS-to-POS. Unless an application has been pre-downloaded, the terminal will initially display the message APP. NOT AVAILABLE. If a full or a partial download is selected, the terminal will prompt the user to enter any missing fields (i.e.,...

  • Page 30: Telephone Download (Shortcut With Application Already Loaded)

    This procedure is used to change the application ID, upgrade to a new revision, and to perform partial downloads to change parameters or features for a client. Display Message Operator Action _____READY XXX Press [ENTER]. JAN-03-00_MON_12:00P     1999 LinkPoint International, Inc. LFRET43 Reference Manual...

  • Page 31: Direct Pc-To-Pos Download

    (i.e., Zontalk 2000). Use the following procedures to setup the LinkPoint 3000 terminal for a local download. A serial cable with a DB-9 female to the PC male connector and 8-pin DIN male connector to the terminal’s RS-232C port, such as VeriFone cable part #00446-04 REV.
  • Page 32 Select the correct parity (default is None). Press the [ ] key Even None below your choice and press [CLEAR] three times. Press the left [ ] key to select DOWNLOAD. Download Set_port     1999 LinkPoint International, Inc. LFRET43 Reference Manual...

  • Page 33: Direct Pc-To-Pos Download (Shortcut)

    _____READY XXX Press [ENTER]. JAN-03-00_MON_12:00P FUNCTION Press [BACKSPACE]. Enter password: If prompted, key in the password and press [ENTER]. The password may be obtained through the bank/ISO or FDMS     1999 LinkPoint International, Inc. LFRET43 Reference Manual...

  • Page 34: Pos-To-Pos (Master/Slave) Download

    POS-to-POS download. Master Display Master Slave Display Slave Action Action _____READY XXX Press [*] [6]. _____App. not available Press [#] [6]. JAN-03-00_MON_12:00P Time Load Setup     1999 LinkPoint International, Inc. LFRET43 Reference Manual...
  • Page 35 [ ] key. SEND IN PROGRESS Please wait... RECEIVE IN PROGRESS Please wait... Terminal displays various screens SEND COMPLETE Please wait... RECEIVE COMPLETE Please wait... Press [CLEAR] to reboot the terminal.     1999 LinkPoint International, Inc. LFRET43 Reference Manual...

  • Page 36: Download Parameters

    Receipt flex prompt line 2 (below signature line) #FLEX3 Receipt flex prompt line 3 (below signature line) Header line 1 Header line 2 Header line 3 Header line 4 Header line 5     1999 LinkPoint International, Inc. LFRET43 Reference Manual...
  • Page 37 Receipt trailer line 2 (below flex lines) #TAAC Ask for total dollar amount at Close: Y or N #TCMAP Telecheck prompt options bit map 1=ON , 0=OFF (refer to the Telecheck Information segment)     1999 LinkPoint International, Inc. LFRET43 Reference Manual...
  • Page 38 #PREPR #PRLF #PRREC #PSWD0 123123 #PSWD1 00000000010010000 Refer to page 33 for bit map details #RETRY #SACCT #SCPNC 18002289074 #SPNC 18002289074 #TAAC #TCMAP 111000100000 Refer to the Telecheck section     1999 LinkPoint International, Inc. LFRET43 Reference Manual...

  • Page 39: Password Protect Settings

    Dial Suffix Entry View Merchant Information Telecheck Check Service The following Zontalk parameters (memory locations) are used when establishing Telecheck using the LinkPoint 3000 LFRET43 Retail/AVS application: • #CKSVC- Check Service type: Telecheck is “2” • #CKPNP- Check Guarantee Primary Phone number: Default is 950-5666 •...

  • Page 40: Equifax Check Service Information

    Cashback Amount Home Phone # Business Phone # A standard part of the Zontalk download files that LinkPoint International provides to any client will include a “TELECHECK” terminal record in the Edit Terminal pick list. The Zontalk user/administrator can then invoke the USES utility to add all TELECHECK-related information, with the exception of the Merchant ID.
  • Page 41 ‘7’ will never be returned to the application. Suppresses LINE STATUS TEST Anywhere in dial string Skips dial tone requirement Anywhere in dial string Slow dial speed: 100 milliseconds on/off Anywhere in dial string     1999 LinkPoint International, Inc. LFRET43 Reference Manual...

  • Page 42: Basic Operation

    BASIC OPERATION Transaction Keys The LinkPoint 3000 has ten (10) transaction keys. Seven of these keys are located directly below the terminal display and are labeled [VOID], [SALE], [ATM/DEBIT], [CHECK], [REVIEW], [CLOSE], and [RETURN]. The other three transaction keys are located to the right of the numbered keys, the [÷] (REPRINT/PRINT) key, [X] (AUTH ONLY) key, and the [-] (TKT...

  • Page 43: Local Functions

    _____READY XXX Press [ENTER]. JAN-03-00_MON_12:00P FUNCTION Key in [4] [2] and press [ENTER]. ENTER PASSWORD - If prompted, key in the password (the default is 123123) and press [ENTER]. (optional)     1999 LinkPoint International, Inc. LFRET43 Reference Manual...

  • Page 44: Dial Suffix

    Demo Mode Enable/Disable To enable/disable the terminal’s demonstration mode follow the procedures outlined below. The demo mode enables users to experiment with the different LinkPoint 3000 features without processing credit cards. To continue the demonstration after any message display, simply press [ENTER].

  • Page 45: Technical Specification Printout

    To change the current batch number follow the procedures outlined below. This function should be used only under proper supervision. Display Message Operator Action _____READY XXX Press [ENTER]. JAN-03-00_MON_12:00P     1999 LinkPoint International, Inc. LFRET43 Reference Manual...

  • Page 46: View Merchant Id, Device Id, Primary Phone/Change Phone Numbers And Device Id

    Either key-in the new host phone number and press XXXXXXX [ENTER] or simply press [ENTER] to go to the next field. This phone number can be changed even with an open batch.     1999 LinkPoint International, Inc. LFRET43 Reference Manual...

  • Page 47: Clear Batch

    If prompted, key in the password (the default is 123123) and press [ENTER]. PRESS ENTER_TO Press [ENTER] to clear the batch. CLEAR_BATCH_ BATCH_CLEARED_ Press [CLEAR] to return to the idle prompt.     1999 LinkPoint International, Inc. LFRET43 Reference Manual...

  • Page 48: View Last Response From Host

    Display Message Operator Action _____READY XXX Press [ENTER]. JAN-03-00_MON_12:00P FUNCTION Key in [4] [0] and press [ENTER]. LAST HOST REPSONSE: Press [CLEAR] after reviewing this information. Approved XXXXXX     1999 LinkPoint International, Inc. LFRET43 Reference Manual...

  • Page 49: Standard Key Operations

    Standard Retail Credit and Debit card, Direct Marketing, and Purchasing Card program are supported. The LinkPoint 3000 READY message estimates the number of transactions that can be performed before the batch is full. For example, READY 30 indicates there is space to store approximately 30 more transactions in the current batch.

  • Page 50: Sale

    AUTH/TKT XXXXXX When the transaction is approved, the printer (if available) prints a receipt of the transaction. After printing stops, press [CLEAR] to return to the READY message.     1999 LinkPoint International, Inc. LFRET43 Reference Manual...
  • Page 51 AUTH/TKT XXXXXX When the transaction is approved, the printer (if available) prints a receipt of the transaction. After printing stops, press [CLEAR] to return to the READY message.     1999 LinkPoint International, Inc. LFRET43 Reference Manual...
  • Page 52 THANK YOU FOR SHOPPING HERE! COME AGAIN! -Date, day, and time of transaction Date: 01/03/00 Day: Mon Time: 12:00P -Response from host Response: AUTH/TKT XXXXXX TOP COPY-MERCHANT BOTTOM COPY-CUSTOMER     1999 LinkPoint International, Inc. LFRET43 Reference Manual...

  • Page 53: Credit Card Sale - Manual Entry With Avs Prompts

    Key in the customer’s 5- or 9-digit zip code and press [ENTER]. For example, to enter the address “123 Main St. #4,” key in “1234.” ORDER NUMBER Key in order number (up to 25 alphanumeric characters) [ENTER].     1999 LinkPoint International, Inc. LFRET43 Reference Manual...
  • Page 54 Address Match Only Address Information Not Available Not eligible for AVS 9-digit Zip Code OK No Match Exact Match Retry, System Unavailable Exact Match Service Not Supported 5-digit Zip Code OK     1999 LinkPoint International, Inc. LFRET43 Reference Manual...
  • Page 55 Date: 01/03/00 Day: Mon Time: 12:00P -Response from host terminal Response: AUTH/TKT XXXXXX Y -AVS Response description AVS: Exact Match -Transaction ID, Authorization TID: 123456789012345 ACI: V Characteristic Indicator TOP COPY-MERCHANT BOTTOM COPY-CUSTOMER     1999 LinkPoint International, Inc. LFRET43 Reference Manual...
  • Page 56 Key in the invoice number (up to eight digits) and press [ENTER] OR simply press [ENTER] to skip this field. (optional) Terminal displays several Please wait—the terminal is communicating with the host messages computer.     1999 LinkPoint International, Inc. LFRET43 Reference Manual...
  • Page 57 Operator Action AUTH/TKT XXXXXX When the transaction is approved, the printer (if available) prints a receipt of the transaction. After printing stops, press [CLEAR] to return to the READY message.     1999 LinkPoint International, Inc. LFRET43 Reference Manual...
  • Page 58 [ENTER THIS IS A REQUIRED FIELD FOR PURCHASING CARDS.] INVOICE NUMBER? Key in the invoice number (up to eight digits) and press [ENTER] OR simply press [ENTER] to skip this field. (optional)     1999 LinkPoint International, Inc. LFRET43 Reference Manual...
  • Page 59 THANK YOU FOR SHOPPING HERE! COME AGAIN! -Date, day, and time of transaction -Response from host Date: 01/03/00 Day: Mon Time: 12:00P Response: AUTH/TKT XXXXXX TOP COPY-MERCHANT BOTTOM COPY-CUSTOMER     1999 LinkPoint International, Inc. LFRET43 Reference Manual...

  • Page 60: Atm/Debit Card Sale

    Key in the Operator ID (up to four alphanumeric characters) and press [ENTER] OR simply press [ENTER] to skip this field. (optional) WAITING FOR PIN No operator action required as the terminal displays this message.     1999 LinkPoint International, Inc. LFRET43 Reference Manual...
  • Page 61 Please wait—the terminal is communicating with the host messages computer. AUTH/TKT XXXXXX When the transaction is approved, the printer prints a receipt of the transaction. After printing stops, press [CLEAR] to return to the READY message.     1999 LinkPoint International, Inc. LFRET43 Reference Manual...
  • Page 62 The customer should enter his/her PIN number and push # as the two messages to the left alternate on the display panel ENTER PIN, PUSH # of the PINpad device. PROCESSING No customer action as these messages display.     1999 LinkPoint International, Inc. LFRET43 Reference Manual...
  • Page 63 Please wait— the terminal is communicating with the host messages computer. AUTH/TKT XXXXXX When the transaction is approved, the printer prints a receipt of the transaction. After printing stops, press [CLEAR] to return to the READY message.     1999 LinkPoint International, Inc. LFRET43 Reference Manual...
  • Page 64 THANK YOU FOR SHOPPING HERE! COME AGAIN! -Date, day, and time of transaction Date: 01/03/00 Day: Mon Time: 12:00P -Response from host Response: AUTH/TKT XXXXXX TOP COPY-MERCHANT BOTTOM COPY-CUSTOMER     1999 LinkPoint International, Inc. LFRET43 Reference Manual...

  • Page 65: Return

    Key in the amount of the return without the decimal, then $0.00 press [ENTER]. TAX AMOUNT? Key in the tax amount without the decimal, then press $0.00 [ENTER]. THIS IS A REQUIRED FIELD FOR PURCHASING CARDS. (optional)     1999 LinkPoint International, Inc. LFRET43 Reference Manual...
  • Page 66 IF CARD IS PRESENT!! manual imprinter. OPERATOR ID? Key in the Operator ID (up to four alphanumeric characters) and press [ENTER] OR simply press [ENTER] to skip this field. (optional)     1999 LinkPoint International, Inc. LFRET43 Reference Manual...
  • Page 67 (optional) ACCEPTED XXX When the transaction is approved, the printer (if available) prints a receipt of the transaction. After printing stops, press [CLEAR] to return to the READY message.     1999 LinkPoint International, Inc. LFRET43 Reference Manual...
  • Page 68 THANK YOU FOR SHOPPING HERE! COME AGAIN! -Date, day, and time of transaction Date: 01/03/00 Day: Mon Time: 12:05P -Response from host Response: ACCEPTED 003 TOP COPY-MERCHANT BOTTOM COPY-CUSTOMER     1999 LinkPoint International, Inc. LFRET43 Reference Manual...

  • Page 69: Atm / Debit Card Return

    Cardholder Instructions TOTAL $0.00 No operator action required as the PINpad scrolls the three display messages to the left. The first message is the total amount of the sale.     1999 LinkPoint International, Inc. LFRET43 Reference Manual...
  • Page 70 Please wait as the terminal communicates with the host computer. RETURN XXXXXX When the transaction is approved, the printer prints a receipt of the transaction. Press [CLEAR] to return to the idle prompt.     1999 LinkPoint International, Inc. LFRET43 Reference Manual...
  • Page 71 (MERCHANT AGREEMENT IF RETURN) -Custom message COME AGAIN! -Date, day, and time of transaction Date: 01/03/00 Day: Mon Time: 12:00P -Response from host Response: RETURN XXXXXX TOP COPY-MERCHANT BOTTOM COPY-CUSTOMER     1999 LinkPoint International, Inc. LFRET43 Reference Manual...

  • Page 72: Authorization Only

    APPROVED XXXXXX When the transaction is accepted, the printer (if available) prints a receipt of the transaction. After printing stops, press [CLEAR] to return to the READY message.     1999 LinkPoint International, Inc. LFRET43 Reference Manual...
  • Page 73 APPROVED XXXXXX When the transaction is approved, the printer (if available) prints a receipt of the transaction. After printing stops, press [CLEAR] to return to the READY message.     1999 LinkPoint International, Inc. LFRET43 Reference Manual...

  • Page 74: Authorization Only - Manual Entry With Avs

    -Date, day, and time of transaction Date: 01/03/00 Day: Mon Time: 12:00P -Response from host Response: APPROVED XXXXXX TOP COPY-MERCHANT BOTTOM COPY-CUSTOMER Authorization Only — Manual Entry With AVS     1999 LinkPoint International, Inc. LFRET43 Reference Manual...
  • Page 75 When the transaction is approved, the terminal displays the authorization and AVS codes and the printer (if available) prints a receipt of the transaction. Press [CLEAR] to return to the idle prompt.     1999 LinkPoint International, Inc. LFRET43 Reference Manual...
  • Page 76 Date: 01/03/00 Day: MON Time: 12:00P -Response from host terminal Response: APPROVED XXXXXX Y -AVS Response AVS: Exact Match -Transaction ID, Authorization TID: 123456789012345 ACI: V Characteristic Indicator TOP COPY-MERCHANT BOTTOM COPY-CUSTOMER     1999 LinkPoint International, Inc. LFRET43 Reference Manual...

  • Page 77: Ticket Only/Offline

    Key in the amount of the sale without the decimal, then $0.00 press [ENTER]. TAX AMOUNT? Key in the tax amount without the decimal, then press $0.00 [ENTER]. THIS IS A REQUIRED FIELD FOR PURCHASING CARDS.     1999 LinkPoint International, Inc. LFRET43 Reference Manual...
  • Page 78 ACCEPTED XXX When the transaction is accepted, the printer (if available) prints a receipt of the transaction. After the printing stops, press [CLEAR] to return to the READY message.     1999 LinkPoint International, Inc. LFRET43 Reference Manual...
  • Page 79 Key in the Customer Code (up to 25 alphanumeric characters) as provided by the purchasing agent and press [ENTER ]. THIS IS A REQUIRED FIELD FOR PURCHASING (optional) CARDS.     1999 LinkPoint International, Inc. LFRET43 Reference Manual...
  • Page 80 (optional) ACCEPTED XXX When the transaction is accepted, the printer (if available) prints a receipt of the transaction. After printing stops, press [CLEAR] to return to the READY message.     1999 LinkPoint International, Inc. LFRET43 Reference Manual...

  • Page 81: Ticket Only/Offline - Manual Entry With Avs

    -Date, day, and time of transaction Date: 01/03/00 Day: Mon Time: 11:00A -Response from host Response: ACCEPTED XXX TOP COPY-MERCHANT BOTTOM COPY-CUSTOMER Ticket Only/Offline — Manual Entry With AVS     1999 LinkPoint International, Inc. LFRET43 Reference Manual...
  • Page 82 ORDER NUMBER Key in order number (up to 25 digits) and press [ENTER]. ______ TOTAL AUTH AMOUNT Key in total authorized amount and press [ENTER]. $0.00 Operator Action Display Message     1999 LinkPoint International, Inc. LFRET43 Reference Manual...
  • Page 83 (optional) ACCEPTED XXX When the transaction is accepted, the printer (if available) prints a receipt of the transaction. Press [CLEAR] to return to the idle prompt.     1999 LinkPoint International, Inc. LFRET43 Reference Manual...
  • Page 84 Date: 01/03/00 Day: Mon Time: 12:00P -Response from terminal Response: Accepted XXX -AVS Response AVS: Exact Match -Transaction ID, Authorization TID: 123456789012345 ACI: V Characteristic Indicator TOP COPY-MERCHANT BOTTOM COPY-CUSTOMER     1999 LinkPoint International, Inc. LFRET43 Reference Manual...

  • Page 85: Void

    The transaction is voided and the printer (if available) prints Item #001 VOIDED! a receipt of the transaction. After printing stops, press [CLEAR] to return to the READY message.     1999 LinkPoint International, Inc. LFRET43 Reference Manual...
  • Page 86 THANK YOU FOR SHOPPING HERE! -Custom message COME AGAIN! Date: 01/03/00 Day: Mon. Time: 12:00P -Date, day, and time of transaction Response: VOID SALE XXX -Response from host TOP COPY-MERCHANT BOTTOM COPY-CUSTOMER     1999 LinkPoint International, Inc. LFRET43 Reference Manual...

  • Page 87: Review

    The review function includes a variety of options: Item Review, Totals Review for Card and Operator ID totals (when applicable), Item Detail Report, and Totals Reports for Card and Operator ID totals (when applicable). Reports can be displayed on the LinkPoint 3000 display panel or, if a printer is available, printed.
  • Page 88 The terminal displays the totals for the selected card. 0.00 BATCH TTL $ 200.00 The terminal displays the grand total for all cards (batch total). Press [CLEAR] to return to the READY message.     1999 LinkPoint International, Inc. LFRET43 Reference Manual...
  • Page 89 OP TOTALS $ 10.00 If [ENTER] was pressed, the terminal displays the grand total for all operators. After reviewing the Operator ID totals, press [CLEAR] to return to the READY message.     1999 LinkPoint International, Inc. LFRET43 Reference Manual...
  • Page 90 Press the left [ ] key to select ITEM. ITEM DETAIL After printing stops, users can choose to print another report PRINTING... OR simply press [CLEAR] to return to the READY message.     1999 LinkPoint International, Inc. LFRET43 Reference Manual...
  • Page 91 Date: 12/30/99 Time: 12:30P -Date of transaction, time of transaction RESP: AUTH/TKT XXXXXX -Approval code AMOUNT CASHBACK SURCHARGE TOTAL -Amount $12.00 $ 0.00 $0.00 $ 12.00 END OF BATCH     1999 LinkPoint International, Inc. LFRET43 Reference Manual...
  • Page 92 Press the right [ ] key to select SUMMARY. TOTALS After printing stops, users can choose to print another report; PRINTING... OR simply press [CLEAR] to return to the READY message.     1999 LinkPoint International, Inc. LFRET43 Reference Manual...
  • Page 93 -This section will print if a check approval Check Guarantee Customer ID: XXX.XXXXXX service is enabled ITEM# APPRVL CODE DL # AMOUNT XXXXXXX XXXXXXXXX $0000.00 TOTAL CHECKS FOR 01/03/00 $0000.00     1999 LinkPoint International, Inc. LFRET43 Reference Manual...
  • Page 94 OR press [CLEAR] to return to the READY message. All Operator totals After printing stops, users can choose to print another report PRINTING... OR press [CLEAR] to return to the READY message.     1999 LinkPoint International, Inc. LFRET43 Reference Manual...
  • Page 95 CARD TRANS TOTAL -Item number, card type, transaction type and total amount of sale SALE: 20.00 ====== Date: 01/07/00 Day: FRI Time: 14:22 -Date and time END OF OPERATORS     1999 LinkPoint International, Inc. LFRET43 Reference Manual...

  • Page 96: Reprint

    Key in the item number to print a duplicate receipt and press [ENTER]. 001 SALE: $10.00 If the item number is found, the printer will print a duplicate receipt. After printing stops, press [CLEAR] to return to the READY message.     1999 LinkPoint International, Inc. LFRET43 Reference Manual...
  • Page 97 (CUSTOMER AGREEMENT IF RETURN) -Custom message COME AGAIN! -Date, day, and time of transaction Date: 01/03/00 Day: Mon Time: 12:00P -Response from host Response: VOID SALE XXX TOP COPY-MERCHANT BOTTOM COPY-CUSTOMER     1999 LinkPoint International, Inc. LFRET43 Reference Manual...

  • Page 98: Close Batch

    TIME 11:00P -Date and time of close # ITEMS: XXX -Total number of items in batch RESP: CLOSE 00000.00 -Response from host, total dollar amount of transactions in batch     1999 LinkPoint International, Inc. LFRET43 Reference Manual...

  • Page 99: Appendix A-Prompts

    Prompts at the beginning of each demo transaction. NOT AN ACTUAL SALE DIALING... This message is displayed when the terminal begins dial out. ENTER APPL. ID This message prompts during the download request.     1999 LinkPoint International, Inc. LFRET43 Reference Manual...
  • Page 100 The terminal has been programmed incorrectly. INVALID TRAN TYPE The terminal may not be programmed to accept this transaction (i.e., terminal may not be setup to accept this card type).     1999 LinkPoint International, Inc. LFRET43 Reference Manual...
  • Page 101 PLEASE ATTEMPT TO The terminal may be having problems closing the batch at this CLOSE BATCH LATER! particular time. Please attempt to close the batch later.     1999 LinkPoint International, Inc. LFRET43 Reference Manual...
  • Page 102 WAITING FOR ANSWER This message displays when the terminal is waiting to connect to the host computer or when the phone number programmed is incorrect and cannot connect to the host.     1999 LinkPoint International, Inc. LFRET43 Reference Manual...
  • Page 103 APPENDIX A—PROMPTS WAITING FOR PIN Prompts on the PINpad while it waits for the customer to enter his/her PIN number.     1999 LinkPoint International, Inc. LFRET43 Reference Manual...

  • Page 104: Appendix B-Troubleshooting Guidelines

    This appendix identifies some problems that may be encountered and the actions necessary to correct them. DISPLAY PANEL If the LinkPoint 3000 displays incorrect information, such as an MALFUNCTION unreadable message or nothing at all, it may have a power problem or be a defective terminal.

  • Page 105: Glossary

    Downloaded feature to establish the maximum amount of cash back allowed by the merchant. Close (host response) The batch was successfully closed and the transactions sent to the host computer.     1999 LinkPoint International, Inc. LFRET43 Reference Manual...
  • Page 106 A type of cord with modular plugs for connecting a device to another device or outlet. Manual Transaction Transaction using account information entered from the keypad rather than automatic reading devices such as the cardreader.     1999 LinkPoint International, Inc. LFRET43 Reference Manual...
  • Page 107 Void A monetary transaction used to eliminate a prior “current batch” sale. A receipt is generated to be included with that day’s drafts and tickets.     1999 LinkPoint International, Inc. LFRET43 Reference Manual...
  • Page 108 Customer ID Number........... 100 definition ............100 KEYPAD MALFUNCTION ........98 Data ............... 100 DECLINED............. 93 Line Cord...............100 Default Settings ............32 LINE ERROR ............95 Dimensions ..............8 Display............... 8 definition............100     1999 LinkPoint International, Inc. LFRET43 Reference Manual...
  • Page 109 ..............91 definition ............101 Return............... 59 Track 2 Data Manual ..............60 definition ............101 receipt ..............62 TRANSACTION FEE ..........3 Swipe ..............59 Transaction Keys ............36 review............... 81 troubleshooting............93     1999 LinkPoint International, Inc. LFRET43 Reference Manual...
  • Page 110 TRY AGAIN ............96 WAITING FOR PIN PAD ........97 warranty..............2 Weight................8 UNDEFINED CARD TYPE ........96 Unpacking ..............2 UNREADABLE CARD ......... 96 Zontalk..............23, 30 Void ................. 79 receipt ..............80     1999 LinkPoint International, Inc. LFRET43 Reference Manual...

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