BT Cordless Headset H55 Quick Setup And User Manual page 47

• If other phones in your home or office are having
the same problem, the problem is in your wiring
or local service. Contact your telephone service
provider (charges may apply).
• Test a working phone at the phone socket. If
another phone has the same problem, there may
be a problem with the phone socket, wiring or
service. Contact your telephone service provider
(charges may apply).
I hear other calls while using my headset.
• Plug a different telephone into the telephone
socket that you are currently using. If you still
hear other calls, the problem is probably in
your building's wiring or local service. Call your
telephone service provider.
I cannot hear any audio using my headset in
PC mode.
• Make sure the two ends of the USB cable are
securely plugged into the computer and headset
base USB ports.
• Make sure PC mode is selected and the PC light is
on. Make sure you have pressed on your headset to
receive the audio from your computer.
• Make sure you are using a software program
that supports VoIP calling.
• Make sure the headset listening volume is turned
on and set to an audible level in your computer
audio settings and your VoIP calling software.
• Make sure the audio settings in your VoIP calling
software are set to use your BT Headset.
If you need some help, call us on 0800 218 2182* or go to bt.com/producthelp
The person on the other end cannot hear me in
PC mode.
• Make sure the two ends of the USB cable are
securely plugged into the computer and headset
base USB ports.
• Make sure PC mode is selected and the PC light is
on. Make sure you have pressed on your headset to
receive the audio from your computer.
• Make sure you are using a software program
that supports VoIP calling.
• Make sure the headset microphone volume
is turned on and set to an audible level in your
computer audio settings and in your VoIP
calling software.
• Make sure the audio settings in your VoIP calling
software are set to use your BT Headset.
I used my headset for calls through the computer
and now I cannot hear audio through my computer
speakers.
• Your computer's default playback device is set to
use your BT Headset. Follow the steps below to
configure your operating system's default audio
settings.
For Windows XP:
1 Go to the "Start" menu and choose "Control Panel".
2 If you are not already in "Classic View" mode,
click on "Switch to Classic View". In "Classic View"
mode, click on "Sounds and Audio Devices".
Help 47