Help - BT Cordless Headset H55 Quick Setup And User Manual

Help

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If you have any problems with your headset, please
try the suggestions below. If you are still having
difficulties, call the Helpline on 0800 212 2182*.
My headset doesn't work at all.
• Make sure the power adaptor is securely plugged in.
• Make sure that the battery is securely installed in
the cordless headset.
• Make sure the PSTN cord is securely and firmly
plugged into the headset base and the telephone
wall socket.
• Charge the battery in the cordless headset for at
least three hours. For optimum daily performance,
return the cordless headset to its base when not
in use.
• Reset the headset. Turn the headset off and then
turn it on again (page 19). Allow up to one minute
for the cordless headset and headset base to reset.
• Reset the headset base. Unplug the unit's electrical
power. Wait for approximately 15 seconds, then
plug it back in. Allow up to one minute for the
cordless headset and headset base to reset.
• Other electronic products such as TVs, radios,
computers and other DECT phones can cause
interference with your cordless headset. Try
installing your headset base as far away as possible
from these types of electronic devices.
• You may need to purchase a new battery. Call the
Helpline for a replacement battery on 0800 212
2182*.
If you need some help, call us on 0800 218 2182* or go to bt.com/producthelp
The other party cannot hear my voice during
a call.
• Adjust the speaking volume during a call
(page 25).
There is no dial tone.
• Try all the suggestions above. Move the cordless
headset closer to the headset base.
• You might have moved out of range. Make sure
that the Corded Handset Connected switch is set
properly (page 38).
• Your telephone line cord may be defective,
please call the Helpdesk on 0800 218 2182*
for further advice.
• Another phone on the same phone line may be
in use.
• If the previous suggestions do not work, disconnect
the headset base from the telephone wall socket
and connect another phone to that socket. If there
is no dial tone on that phone either, the problem
is in your wiring or local service. Contact your
telephone service provider.
The battery does not charge.
• Make sure that the battery is securely installed in
the cordless headset.
• If the cordless headset is in its headset base but the
light on the headset does not turn on, refer to 'The
light on the headset is off while charging' in this
Help section (page 49).