Network Interface Communication Failures; Ethernet Port Cannot Be Connected - Alaxala AX6700S series Troubleshooting Manual

3.5 Network interface communication failures

3.5.1 Ethernet port cannot be connected

If it is possible that the Ethernet port caused the communication failure, do the following:
• For AX6700S, AX6600S, or AX6300S series switches:
Check the NIF status, port status, and port statistics in this order.
• For AX3800S, AX3600S, or AX2400S series switches:
Check the port status and port statistics in this order.
(1) Checking the status of the NIF
1. Checking the log
For details about the log, see the manual Message and Log Reference.
2. Isolating the cause of the problem by checking the NIF status
Use the
problem according to the following table.
Table 3-7: Checking the NIF status and action to take
No. NIF status
1
active
2
notconnect
3
inactive
4
fault
5
initialize
6
disable
(2) Checking the port status
1. Checking the log
command to check the NIF status, and isolate the cause of the
show interfaces
Cause
The target NIF is operating
normally.
The target NIF is not
implemented.
The command is
inactivate
set.
The target NIF is not fully
inserted.
The NIF is not operating.
A NIF not supported in this
software version is implemented.
A NIF not supported in the
Switch is implemented.
A failure has occurred on the
target NIF.
The target NIF is being
initialized.
is set by a
no power enable
configuration command.
3. Troubleshooting Functional Failures During Operation
Action
Check the port status according to Table 3-8: Checking the
port status and action to take.
Implement the NIF board.
Use the command to activate the target NIF.
activate
Implement the NIF board correctly.
Use the command to check the operating
show system
status of the BSU, and activate the NIF.
Use the command to check the operating
show system
status of the PSP, and activate the NIF.
Check the NIF board type and the software version, and then
either replace the NIF board or update the software.
Replace the NIF board.
Based on the log entry for the target NIF displayed by the
command, see the manual Message and Log
show logging
Reference and take the action described in Action.
Wait until the initialization is complete.
Make sure that the NIF board to use is implemented, and use
the configuration command to put the target
power enable
NIF into active status.
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