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power cord may be defective. Consult your BenQ dealer for help and mainte-
nance.
What should I do if the battery gets hot in my Joybook?
Take the battery out and let it cool down. If the problem persists once it is inserted
back into the Joybook, the battery could be defective and it may need to be
replaced.
How to prolong the life of the battery?
• Avoid frequent full discharges because this puts additional strain on the battery.
Several partial discharges with frequent recharges are better for the battery than
one deep one.
• Although memory-free, apply a deliberate full discharge once every 30 charges
to calibrate batteries with fuel gauge. Running down the battery in the equip-
ment does this. If ignored, the battery level icon will become increasingly less
accurate. The battery life will not be affected.
• Keep the battery cool. Avoid placing it in a hot car. For prolonged storage, keep
the battery at a 40% recharge level.
• Consider removing the battery from the Joybook when running on AC power.
Joybook will not start up, even though the power button was pressed.
Check the power indicator.
• If it is not lit up, Joybook is not being supplied by power-either from an external
power source via the AC adapter or from the battery. Make sure that the AC
adapter is correctly inserted into the power jack of Joybook and a working elec-
trical socket, and allow the battery to begin charging.
• If the power indicator lights up in green, the Joybook is being supplied normally
with power, meaning that the problem lies elsewhere.
• If you have added any hardware (memory for example), check if it has
been installed correctly.
• It is possible that certain operating system files are damaged or missing.
If so, you may need to first back up all your data and then use the restore
CD that came with the Joybook to return the its software to original
state.
Connection
My modem does not connect at 56K speed?
Several factors can affect connection speed, such as line noise, number of people
connecting/connected to your ISP, and the age and condition of the telephone
lines. A 56K modem does not guarantee all connections at 56K; rather it offers the
ability to connect at up to 56K speed.
Can't connect to the Internet with the built-in network interface on Joybook?
Check if the network has a fixed MAC address. Contact your network administra-
tor for further solutions.
When connecting to a local network with Joybook, the connection is unstable.
The instructions below will guide you through the troubleshooting process.
1. Right-click M M y Computer and select P P roperties, H H ardware, D D evice Manager.
2. Double click N N etwork adapters. When the name of the network adapter of Joy-
book appears, double-click on it.
3. The Properties window will pop up. Click the A A dvanced tab, and then click the
Link speed & duplex item on the left.
4. Select the appropriate mode according to the settings of your LAN service from
the V V alue drop-down menu on the right, and then click O O K.
• If the situation persists, use the Fn+F1 function key combination to turn off
wireless network function to reduce interference of different network connec-
tion modes.
I have problem setting up wireless network.
Please follow the instructions below to resolve the problem:
• Have you enabled the wireless LAN function of the Joybook? Remember to use
the Fn + F1 function key combination to enable it.
• Click the S S tart button and select C C ontrol Panel, N N etwork and internet Connec-
tions, N N etwork Connections and then double-click Wireless Network Connec-
tions. Make sure the connection status is connected and with appropriate signal
strength. If you do not see the connection status, make sure your wireless device
is set up correctly so your Joybook can pick up the signal.
• Make sure that your wireless router or access point is broadcasting the SSID.
Refer to your wireless device's documentation for enabling this broadcasting fea-
ture.
• If you are doing it correctly, right click on the wireless connection icon
the System Tray located at the lower right corner of the Desktop and select V V iew
available wireless network and you should see the SSID that your wireless hub or
device is broadcasting. If not, call your wireless device (router or access point)
manufacturer to get support on how to enable this broadcasting feature.
FAQ and Troubleshooting
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