Conference; Answer Call Waiting - Mitel 5604 User Manual

Conference

To conference in another party while on a call:
1. Press "More"
2. Select "New Call" to put the current call on hold.
3. Dial the number of the third party.
4. Wait for an answer.
5. Press "More".
6. Select "Join".

Answer Call Waiting

Depending on system setup and configuration, Call Waiting may be handled in one of two
different ways:
Method 1
If a second caller calls during a phone call, the handset will beep and display the text "Internal
call" for internal callers and "External call" for external callers. The handset will also show the
name or phone number of the second caller. To answer the second caller:
1. Press the soft key "Accept".
The text "Switch" briefly appears on screen, and the handset transfers to the second call.
The first call is put on hold.
2. When finished speaking with the first caller, select the "More" soft key.
3. Select "End Call".
The second call is closed and the first call is retrieved.
Note: It is possible to reject a second call by pressing the "Decline" soft key. The second
caller will hear a busy tone, and the call will be logged as a missed call in the handset.
Method 2
While on a call, if you hear a call waiting beep:
1. Press "More"
2. Press "Answer Call Waiting" to answer the incoming call.
3. Press "Select". The new call is now connected, and the first call is on hold.
When the line is free, the call on hold will automatically be dialed again. This is a
system-dependent feature.
Call Handling for MiVoice Business
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