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CyberData 11035 Operation Manual

Cyberdata voip emergency intercom
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Download this manual See also: Operating Manual
VoIP Emergency Intercom
Operations Guide
Part #011035
Document Part #930279D
for Firmware Version 5.1.2
CyberData Corporation
2555 Garden Road
Monterey, CA 93940
(831) 373-2601

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  • Page 1 VoIP Emergency Intercom Operations Guide Part #011035 Document Part #930279D for Firmware Version 5.1.2 CyberData Corporation 2555 Garden Road Monterey, CA 93940 (831) 373-2601...
  • Page 2 CyberData Corporation. This manual, and the products, software, firmware, and/or hardware described in this manual are the property of CyberData Corporation, provided under the terms of an agreement between CyberData Corporation and recipient of this manual, and their use is subject to that agreement and its terms.

  • Page 3: Important Safety Instructions

    Electrical Hazard: This product should be installed by a licensed electrician according to all local electrical and building codes. GENERAL ALERT Warning Electrical Hazard: To prevent injury, this apparatus must be securely attached to the floor/wall in accordance with the installation instructions. GENERAL ALERT CyberData Corporation 930279D Operations Guide...
  • Page 4 Potential safety hazards are identified in this manual through the use of words Danger, Warning, and Caution, the specific hazard type, and pictorial alert icons. CyberData Corporation 930279D Operations Guide...
  • Page 5 Reboot the Intercom": Note: To guard against failed firmware upgrades, speakers shipped from CyberData with firmware version 5.1.1 and later feature a built-in "fail safe" mechanism. Note that field upgrading earlier units with v5.x.x will not allow for this feature. Note: The Intercom will store the TFTP Server IP and New Filename entered on the Update Firmware web page.

  • Page 6: Table Of Contents

    B.1.1 In a LINUX Environment ......................44 B.1.2 In a Windows Environment ....................44 B.1.3 In a Solarwinds Server Environment ..................44 Appendix C Troubleshooting/Technical Support C.1 Frequently Asked Questions (FAQ) ....................45 C.2 Documentation ............................45 C.3 Contact Information ..........................45 C.4 Warranty ...............................46 Index Operations Guide 930279D CyberData Corporation...

  • Page 7: Chapter 1 Product Overview

    1.1 How to Identify This Product To identify the VoIP Emergency Intercom, look for a model number label similar to the one shown in Figure 1-1. The number on the label should be 011035. Figure 1-1. Model Number Label WWW.CYBERDATA.NET...

  • Page 8: Typical System Installation

    Electrical Hazard: This product should be installed by a licensed electrician according to all local electrical and building codes. GENERAL ALERT Warning Electrical Hazard: To prevent injury, this apparatus must be securely attached to the floor/wall in accordance with the installation instructions. GENERAL ALERT Operations Guide 930279D CyberData Corporation...

  • Page 9: Product Features

    Doubles as a paging speaker ● Call button ● Call activity indicator (light) ● Tamper proof design ● One dry contact relay for auxiliary control ● Autoprovisioning ● Configurable audio files ● Three year warranty Operations Guide 930279D CyberData Corporation...

  • Page 10: Supported Protocols

    10/100 Mbps Power Requirement PoE 802.3af compliant or +5 volts at 1000mA Protocol Part Number 011035 Dimensions 4.53” x 4.53” x 2.11” (H x W x D) Weight 0.71 lbs./shipping weight of 1.1 lbs. (0.32 kg/shipping weight of 0.5 kg)

  • Page 11: Dimensions

    Product Overview How to Identify This Product 1.7 Dimensions Figure 1-3. Dimensions 4.53 [115.0] 4.53 [115.0] 2.22 [56.3] DIMENSIONS ARE IN INCHES [MILLIMETER] Operations Guide 930279D CyberData Corporation...

  • Page 12: Chapter 2 Installing The Voip Emergency Intercom

    2 Installing the VoIP Emergency Intercom 2.1 Parts List Table 2-1 illustrates the SiP VoIP and PoE Speaker parts. Table 2-1. Parts List Quantity Part Name Illustration Intercom Assembly Installation Quick Reference Guide Intercom Mounting Accessory Kit Operations Guide 930279D CyberData Corporation...

  • Page 13: Intercom Setup

    Accept Wire Range Relay Contact: up to 16 Gauge (2A at 30 VDC for Continuous Loads) 3 = Normally Open Common 4 = Normally Open Contact 5 = Door Sense Input 6 = Door Sense Ground Reference Operations Guide 930279D CyberData Corporation...

  • Page 14: Connecting A Device To The Auxiliary Relay

    Electric Door Strike Relay Strobe Light Output Contacts AC or DC rated Depending Upon Controlled Device VoIP Intercom Requirements AC or DC Power Source POWER SUPPLY MAX. 30 VDC @ 1A Auxiliary Relay Wiring Contacts Operations Guide 930279D CyberData Corporation...

  • Page 15: Identifying The Voip Intercom Connectors

    J-Tag (Factory only) Microphone Interface Speaker Interface Console (Factory only) Boot Mode (Factory only) Reset (Factory only) Watchdog Timer (Factory only) Audio Enable (Factory only) Network Mode (not installed) (Factory only) Network Mode (not installed) (Factory only) Operations Guide 930279D CyberData Corporation...

  • Page 16: Call Button And Indicator Light

    You can press the Call button to terminate an active call whether the call was an incoming call ● or a call that was initiated by you. Figure 2-7. Call Button and Indicator Light Call button and indicator light Operations Guide 930279D CyberData Corporation...

  • Page 17: Network Connectivity, And Data Rate

    • This light is yellow at 10 Mbps. • It is orange at 100 Mbps. 2.2.5.1 Verify Network Activity The square, yellow Activity light blinks when there is network activity. Figure 2-8. Network Connector Operations Guide 930279D CyberData Corporation...

  • Page 18: Rtfm Switch Jumper

    4. The Intercom will announce the IP address. 5. After the Intercom has rebooted, remove the jumper from JP11. 6. Cycle power by disconnecting the PoE cable from J1 and plugging the PoE cable back into J1. Operations Guide 930279D CyberData Corporation...

  • Page 19: Adjust The Volume

    5. Cycle power by disconnecting the PoE cable from J1 and plugging the PoE cable back into J1. Figure 2-10. RTFM Switch Jumper 2.2.7 Adjust the Volume You will be only able to adjust the volume through the network configuration page. Operations Guide 930279D CyberData Corporation...

  • Page 20: Configure The Intercom Parameters

    Table 2-3. Factory Default Settings Parameter Factory Default Setting IP Addressing DHCP IP Address 10.10.10.10 Web Access Username admin Web Access Password admin Subnet Mask 255.0.0.0 Default Gateway 10.0.0.1 a. Default if there is not a DHCP server present. Operations Guide 930279D CyberData Corporation...

  • Page 21: Log In To The Configuration Home Page

    Note Note You may also download CyberData’s VoIP Discovery Utility program which allows you to easily find and configure the default web address of the CyberData VoIP products. CyberData’s VoIP Discovery Utility program is available on the VoIP Emergency Intercom product page at: http://www.cyberdata.net/support/voip/index.html...
  • Page 22 Shows the device name. Change Username Type in this field to change the username. Change Password Type in this field to change the password. Re-enter Password Type the password again in this field to confirm the new password. Operations Guide 930279D CyberData Corporation...
  • Page 23 Link to the Audio Configuration page. Link to the Update Firmware page. Click the Save button to save your configuration settings. Note: You need to reboot for changes to take effect. Click on the Reboot button to reboot the system. Operations Guide 930279D CyberData Corporation...

  • Page 24: Configure The Device

    Table 2-5. Device Configuration Parameters Web Page Item Description Autoprovisioning Enable Autoprovisioning Section 2.3.2.1, "Autoprovisioning". Get Autoprovisioning from DHCP Section 2.3.2.1, "Autoprovisioning". Autoprovisioning Server (IP Address) Section 2.3.2.1, "Autoprovisioning". Autoprovisioning autoupdate (in minutes) Section 2.3.2.1, "Autoprovisioning". Operations Guide 930279D CyberData Corporation...
  • Page 25 Link to the Home page. Link to the Device Configuration page. Link to the Networking page. Link to go to the SIP Configuration page. Link to the Sensor Configuration page. Link to the Audio Configuration page. Operations Guide 930279D CyberData Corporation...
  • Page 26 Generates a voice message for testing the Intercom audio quality and volume. Click on the Test Relay button to do a relay test. Click on the Reboot button to reboot the system. 3. After changing the parameters, click the Save button. Operations Guide 930279D CyberData Corporation...
  • Page 27 The board gets it's autoprovisioning information from an XML-formatted file hosted from a TFTP server. CyberData will provide a template for this XML file and the user can modify it for their own use.

  • Page 28: Configure The Network Parameters

    Default Gateway Enter the Default Gateway address. DNS Server 1 Enter the DNS Server 1 address. DNS Server 2 Enter the DNS Server 2 address. Link to the Home page. Link to the Device Configuration page. Operations Guide 930279D CyberData Corporation...
  • Page 29 Intercom if appropriate. 4. Connect the Intercom to the target network. 5. From a system on the same network as the Intercom, open a browser with the new IP address of the Intercom. Operations Guide 930279D CyberData Corporation...

  • Page 30: Configure The Sip Parameters

    (FQHN) up to 64 characters. Outbound Proxy Enter the Outbound Proxy as either a numeric IP address in dotted decimal notation or the fully qualified host name (FQHN) up to 64 characters. Operations Guide 930279D CyberData Corporation...
  • Page 31 Extension ID Type the desired ID name for the dial out extension. Link to the Home page. Link to the Device Configuration page. Link to the Networking page. Link to go to the SIP Configuration page. Operations Guide 930279D CyberData Corporation...
  • Page 32 Click the Save button to save your configuration settings. Note: You need to reboot for changes to take effect. Click on the Reboot button to reboot the system. 3. After changing the parameters, click Save Settings. Operations Guide 930279D CyberData Corporation...
  • Page 33 Point-to-Point calls. The delayed DTMF functionality is available in the Point-to-Point Mode. Note Receiving point-to-point SiP calls may not work with all phones. Figure 2-15. SIP Configuration Page Set to Point-to-Point Mode Intercom is set to NOT register with a SiP server Operations Guide 930279D CyberData Corporation...
  • Page 34 DTMF tone '2', send out DTMF tone 5, wait 6 seconds, send out DTMF tone 4, wait 4 seconds, send out DTMF tone 1 Note The maximum number of total characters in the dial-out field is 25. Operations Guide 930279D CyberData Corporation...

  • Page 35: Configure The Sensor Configuration Parameters

    Loop an audio file out of the Intercom speaker until the sensor is deactivated ● Call a preset extension and play a pre-recorded audio file (once) ● Note Calling a preset extension can be set up as a point-to-point call, but currently can't send delayed DTMF tones. Operations Guide 930279D CyberData Corporation...
  • Page 36 Installing the VoIP Emergency Intercom Parts List 1. Click Sensor Config to open the Sensor Configuration page (Figure 2-16). Figure 2-16. Sensor Configuration Page Operations Guide 930279D CyberData Corporation...
  • Page 37 Link to the Home page. Link to the Device Configuration page. Link to the Networking page. Link to go to the SIP Configuration page. Link to the Sensor Configuration page. Link to the Audio Configuration page. Operations Guide 930279D CyberData Corporation...
  • Page 38 Click the Save button to save your configuration settings. Note: You need to reboot for changes to take effect. Click on the Reboot button to reboot the system. 3. After changing the parameters, click Save Settings. Operations Guide 930279D CyberData Corporation...

  • Page 39: Configure The Audio Configuration Parameters

    The Audio Configuration page is used to add custom audio to the board. User uploaded audio will take precedence over the audio files shipped with the Intercom. 1. Click Audio Config to open the Audio Configuration page (Figure 2-16). Figure 2-17. Audio Configuration Page Operations Guide 930279D CyberData Corporation...
  • Page 40 '8' corresponds to the spoken word “eight.” '9' corresponds to the spoken word “nine.” Corresponds to the spoken word “dot.” Audiotest Corresponds to the message “This is the CyberData IP speaker test message...” Pagetone Corresponds to a simple tone that is unused by default.
  • Page 41 Note: Downloading large files can sometimes take a long time. It's not recommended to interrupt the process once it has started. Click on the Test Audio button to test the audio. Click on the Restore Default button to restore the default settings. Operations Guide 930279D CyberData Corporation...

  • Page 42: Upgrade The Firmware And Reboot The Intercom

    2.4 Upgrade the Firmware and Reboot the Intercom Note To guard against failed firmware upgrades, speakers shipped from CyberData with firmware version 5.1.1 and later feature a built-in "fail safe" mechanism. Note that field upgrading earlier units with v5.x.x will not allow for this feature.
  • Page 43 Therefore, in the case of a firmware upgrade to version 3.3.0 or later, CyberData recommends that you go to the Device Config page and make sure the following values are set properly.
  • Page 44 Link to the Audio Configuration page. Link to the Update Firmware page. Click on the Submit button to automatically upload the selected firmware and reboot the system. Click on the Reboot button to reboot the system. Operations Guide 930279D CyberData Corporation...

  • Page 45: Reboot The Intercom

    Section 2.3.1, "Log in to the Configuration Home Page". 1. Click Update Firmware to open the Upgrade Firmware page (Figure 2-19). Figure 2-19. Reboot System Section Reboot 2. Click Reboot. A normal restart will occur. Operations Guide 930279D CyberData Corporation...

  • Page 46: Appendix A Mounting The Indoor Intercom

    Table A-1. Wall Mounting Components (Part of the Accessory Kit) Quantity Part Name Illustration 6-32 x 1" Pan head phillips wood screw Plastic-ribbed anchor Table A-1. Gang Box Mounting Components Quantity Part Name Illustration 6-32 x 0.5-inch flat undercut Phillips machine screw Operations Guide 930279D CyberData Corporation...
  • Page 47 Mount the Intercom Figure A-1 shows how to properly connect the VoIP Intercom. Figure A-1. Cable Connections From Microphone to J5 From Speaker From to J6 PushButton Switch to J2 Operations Guide 930279D CyberData Corporation...
  • Page 48 Figure A-2. Gang Box Mounting SINGLE DRYWALL GANG BOX (Not Provided) CUTOUT EARTH GROUND GANG BOX HERE (Not Provided) DRYWALL CUTOUT EARTH GROUND CABLE MOUNTING SCREW (4 PIECES PROVIDED) EARTH GROUND EARTH GROUND CABLE HERE Operations Guide 930279D CyberData Corporation...
  • Page 49 Mount the Intercom Figure A-3 shows a wall mounting option. Figure A-3. Wall Mounting Option PRE-DRILL HOLE ON WALL (4x) MOUNTING SCREW & PLASTIC ANCHOR (4 Pieces Each Provided) DRYWALL CUTOUT EARTH GROUND CABLE EARTH GROUND HERE Operations Guide 930279D CyberData Corporation...

  • Page 50: Appendix B Setting Up A Tftp Server

    You can find several options online for setting up a Solarwinds server. This example explains how to use the Solarwinds freeware TFTP server, which you can download from the VoIP Emergency Intercom product page at: http://www.cyberdata.net/support/voip/index.html Operations Guide 930279D CyberData Corporation...

  • Page 51: Appendix C Troubleshooting/Technical Support

    Phone: 831-373-2601, Extension 136 Email: RMA@CyberData.net When returning a product to CyberData, an approved CyberData RMA number must be printed on the outside of the original shipping package. No product will be accepted for return without an approved RMA number. Send the product, in its original package, to the following address:...

  • Page 52: Warranty

    CyberData warrants its product against defects in material or workmanship for a period of two years from the date of purchase. Should the product fail within the warranty period, CyberData will repair or replace the product free of charge. This warranty includes all parts and labor.

  • Page 53: Index

    SIP server lease 25 network 22 SIP 24 using Web interface 14 configuration home page 16 connector locations 9 CyberData contact information, corporate, sales, tech factory default settings 13 support, service 45 firmware Operations Guide 930279D CyberData Corporation...
  • Page 54 SIP servers 4 link light 11 typical system installation 2 Linux, setting up a TFTP server on 44 product specifications 4 local SIP port 25 protocols supported 4 local SiP port 25 log in address 15 Operations Guide 930279D CyberData Corporation...
  • Page 55 11 speaker operations, verifying 18 speaker output 4 static IP addressing 22 subnet mask 14, 22 supported protocols 4 technical support, contact information 45 TFTP server 4, 44 TFTP Server IP 36 Operations Guide 930279D CyberData Corporation...

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