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CyberData 11035 Operation Manual

Voip emergency intercom
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Download this manual See also: Operating Manual
VoIP Emergency Intercom
Operations Guide
Part #011035
Document Part #930279A
for Firmware Version 3.3.2
CyberData Corporation
2555 Garden Road
Monterey, CA 93940
(831) 373-2601

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  • Page 1 VoIP Emergency Intercom Operations Guide Part #011035 Document Part #930279A for Firmware Version 3.3.2 CyberData Corporation 2555 Garden Road Monterey, CA 93940 (831) 373-2601...
  • Page 2 CyberData Corporation. This manual, and the products, software, firmware, and/or hardware described in this manual are the property of CyberData Corporation, provided under the terms of an agreement between CyberData Corporation and recipient of this manual, and their use is subject to that agreement and its terms.

  • Page 3: Important Safety Instructions

    Electrical Hazard: This product should be installed by a licensed electrician according to all local electrical and building codes. GENERAL ALERT Warning Electrical Hazard: To prevent injury, this apparatus must be securely attached to the floor/wall in accordance with the installation instructions. GENERAL ALERT CyberData Corporation 930279A Operations Guide...
  • Page 4 Potential safety hazards are identified in this manual through the use of words Danger, Warning, and Caution, the specific hazard type, and pictorial alert icons. CyberData Corporation 930279A Operations Guide...
  • Page 5 Revision History Revision Date Released Description of Changes 5/14/2009 This is the first release of the manual. CyberData Corporation 930279A Operations Guide...

  • Page 6: Table Of Contents

    B.1.1 In a LINUX Environment ......................34 B.1.2 In a Windows Environment ....................34 B.1.3 In a Solarwinds Server Environment ..................34 Appendix C Troubleshooting/Technical Support C.1 Frequently Asked Questions (FAQ) ....................35 C.2 Documentation ............................35 C.3 Contact Information ..........................35 C.4 Warranty ...............................36 Index Operations Guide 930279A CyberData Corporation...

  • Page 7: Chapter 1 Product Overview

    1.1 How to Identify This Product To identify the VoIP Emergency Intercom, look for a model number label similar to the one shown in Figure 1-1. The number on the label should be 011035. Figure 1-1. Model Number Label WWW.CYBERDATA.NET...

  • Page 8: Typical System Installation

    Electrical Hazard: This product should be installed by a licensed electrician according to all local electrical and building codes. GENERAL ALERT Warning Electrical Hazard: To prevent injury, this apparatus must be securely attached to the floor/wall in accordance with the installation instructions. GENERAL ALERT Operations Guide 930279A CyberData Corporation...

  • Page 9: Product Features

    PCMU (G.711 mu-law) PCMA (G.711 A-law) Packet Time 20 ms 1.5 Supported SIP Servers Information on how to configure the Intercom for the supported SIP servers is available on the VoIP Emergency Intercom product page at: http://www.cyberdata.net/support/voip/index.html Operations Guide 930279A CyberData Corporation...

  • Page 10: Product Specifications

    10/100 Mbps Power Requirement PoE 802.3af compliant or +5 volts at 1000mA Protocol Part Number 011035 Dimensions 4.53” x 4.53” x 2.11” (H x W x D) Weight 0.71 lbs./shipping weight of 1.1 lbs. (0.32 kg/shipping weight of 0.5 kg)

  • Page 11: Chapter 2 Installing The Voip Emergency Intercom

    2 Installing the VoIP Emergency Intercom 2.1 Parts List Table 2-1 illustrates the SiP VoIP and PoE Speaker parts. Table 2-1. Parts List Quantity Part Name Illustration Intercom Assembly Installation Quick Reference Guide Intercom Mounting Accessory Kit Operations Guide 930279A CyberData Corporation...

  • Page 12: Intercom Setup

    J3 - Terminal Block 6 = Door Sense Ground Reference (2A at 30 VDC for continuous loads) 3 = Normally Open Common 4 = Normally Open Contact 5 = Door Sense Input 6 = Door Sense Ground Reference Operations Guide 930279A CyberData Corporation...

  • Page 13: Connecting A Device To The Auxiliary Relay

    Electric Door Strike Relay Strobe Light Output Contacts AC or DC rated Depending Upon Controlled Device VoIP Intercom Requirements AC or DC Power Source POWER SUPPLY MAX. 30 VDC @ 1A Auxiliary Relay Wiring Contacts Operations Guide 930279A CyberData Corporation...

  • Page 14: Identifying The Voip Intercom Connectors

    Jumper Setting PoE Network Connection (RJ-45 ethernet) J-Tag (Factory only) Terminal Block (see Figure 2-4) Call-Button/LED interface Reset (Factory only) Microphone Interface Speaker Interface Console (Factory only) JP11 RTFM (see Section 2.1.6, "RTFM Switch Jumper") Operations Guide 930279A CyberData Corporation...

  • Page 15: Call Button And Indicator Light

    You can press the Call button to terminate an active call whether the call was an incoming call ● or a call that was initiated by you. Figure 2-7. Call Button and Indicator Light Call button and indicator light Operations Guide 930279A CyberData Corporation...

  • Page 16: Network Connectivity, And Data Rate

    • This light is yellow at 10 Mbps. • It is orange at 100 Mbps. 2.1.5.1 Verify Network Activity The square, yellow Activity light blinks when there is network activity. Figure 2-8. Network Connector Operations Guide 930279A CyberData Corporation...

  • Page 17: Rtfm Switch Jumper

    4. The Intercom will announce the IP address. 5. After the Intercom has rebooted, remove the jumper from JP11. 6. Cycle power by disconnecting the PoE cable from J1 and plugging the PoE cable back into J1. Operations Guide 930279A CyberData Corporation...

  • Page 18: Adjust The Volume

    5. Cycle power by disconnecting the PoE cable from J1 and plugging the PoE cable back into J1. Figure 2-10. RTFM Switch Jumper 2.1.7 Adjust the Volume You will be only able to adjust the volume through the network configuration page. Operations Guide 930279A CyberData Corporation...

  • Page 19: Configure The Intercom Parameters

    IP address conflicts. Table 2-3. Factory Default Settings Parameter Factory Default Setting IP Addressing static IP Address 192.168.3.10 Web Access Username admin Web Access Password admin Subnet Mask 255.255.255.0 Default Gateway 192.168.3.1 Operations Guide 930279A CyberData Corporation...

  • Page 20: Log In To The Configuration Home Page

    Make sure that the PC is on the same IP network as the Intercom. Note You may also download CyberData’s VoIP Discovery Utility program which allows you to easily find and configure the default web address of the CyberData VoIP products.
  • Page 21 Primary Dial-Out Shows the current primary dial-out number Link to the Intercom Setup web page. Link to the Network Setup web page. Link to the SIP Setup web page. Link to the Upgrade Firmware web page. Operations Guide 930279A CyberData Corporation...

  • Page 22: Configure The Network Parameters

    Enter the DNS Server 2 address. Click this button to save your configuration settings. Changing a parameter that has an asterisk next to it will cause a system reboot when saved. Link to the Intercom Setup page. Operations Guide 930279A CyberData Corporation...
  • Page 23 Intercom if appropriate. 4. Connect the Intercom to the target network. 5. From a system on the same network as the Intercom, open a browser with the new IP address of the Intercom. Operations Guide 930279A CyberData Corporation...

  • Page 24: Set Up The Intercom

    Installing the VoIP Emergency Intercom Configure the Intercom Parameters 2.1.3 Set up the Intercom 1. Click the Intercom Setup button to open the Intercom Setup page. See Figure 2-13. Figure 2-13. Intercom Setup Operations Guide 930279A CyberData Corporation...
  • Page 25 Intercom audio quality and volume. Click on this button to do an audio test. Generates a voice message for testing the Intercom audio quality and volume. Link to the Home page. Operations Guide 930279A CyberData Corporation...
  • Page 26 Web Page Item Description Link to the Network Setup page. Link to the SIP Setup page. Link to the Sensor Setup page. Link to the Upgrade Firmware page. 3. After changing the parameters, click Save Settings. Operations Guide 930279A CyberData Corporation...

  • Page 27: Configure The Sip Parameters

    Remote SIP Port* Enter the Remote SIP Port number (default 5060). Local SIP Port* Enter the Local SIP Port number (default 5060). SIP User ID* Enter the SIP User ID (up to 25 alphanumeric characters). Operations Guide 930279A CyberData Corporation...
  • Page 28 Link to the Intercom Setup page. Link to the Network Setup page. Link to the Upgrade Firmware page. Link to the Home page. 3. After changing the parameters, click Save Settings. Operations Guide 930279A CyberData Corporation...
  • Page 29 Point-to-Point calls. The delayed DTMF functionality is available in the Point-to-Point Mode. Note Receiving point-to-point SiP calls may not work with all phones. Figure 2-15. SIP Setup Page Set to Point-to-Point Mode Board is set to not register with a SiP server Operations Guide 930279A CyberData Corporation...
  • Page 30 DTMF tone '2', send out DTMF tone 5, wait 6 seconds, send out DTMF tone 4, wait 4 seconds, send out DTMF tone 1 Note The maximum number of total characters in the dial-out field is 25. Operations Guide 930279A CyberData Corporation...

  • Page 31: Configure The Sensor Setup Parameters

    Calling a preset extension can be setup as a point-to-point call, but currently can't send delayed DTMF tones. 1. Click Sensor Setup to open the Sensor Setup page (Figure 2-16). Figure 2-16. Sensor Setup Page Operations Guide 930279A CyberData Corporation...
  • Page 32 Link to the Intercom Setup page. Link to the Network Setup page. Link to the Upgrade Firmware page. Link to the Home page. 3. After changing the parameters, click Save Settings. Operations Guide 930279A CyberData Corporation...

  • Page 33: Upgrade The Firmware And Reboot The Intercom

    6. Click the Upgrade Firmware button to open the Firmware Upgrade page. See Figure 2-17. Figure 2-17. Firmware Upgrade Page 7. Enter the IP address of your TFTP server into the TFTP Server IP parameter field. Operations Guide 930279A CyberData Corporation...
  • Page 34 Therefore, in the case of a firmware upgrade to version 3.3.0 or later, CyberData recommends that you go to the Intercom Setup page and make sure the following values are set properly.
  • Page 35 Installing the VoIP Emergency Intercom Upgrade the Firmware and Reboot the Intercom Table 2-10. Firmware Upgrade Parameters (continued) Web Page Item Description Link to the Home page. Click on this button to reboot the system. Operations Guide 930279A CyberData Corporation...

  • Page 36: Reboot The Intercom

    To reboot a Intercom, log in to the web page as instructed in Section 2.1.1, "Log in to the Configuration Home Page". 1. Click Upgrade Firmware to open the Firmware Upgrade page (Figure 2-18). Figure 2-18. Reboot System Section 2. Click Reboot. A normal restart will occur. Operations Guide 930279A CyberData Corporation...

  • Page 37: Appendix A Mounting The Indoor Intercom

    Table A-1. Wall Mounting Components (Part of the Accessory Kit) Quantity Part Name Illustration 6-32 x 1" Pan head phillips wood screw Plastic-ribbed anchor Table A-1. Gang Box Mounting Components Quantity Part Name Illustration 6-32 x 0.5-inch flat undercut Phillips machine screw Operations Guide 930279A CyberData Corporation...
  • Page 38 Mount the Intercom Figure A-1 shows how to properly connect the VoIP Intercom. Figure A-1. Cable Connections From Microphone To J5 From Speaker From Pushbutton To J2 To J6 921144B 611459B 611457B Operations Guide 930279A CyberData Corporation...
  • Page 39 Be sure to connect the Intercom up to the Earth Ground. Figure A-2. Gang Box Mounting EARTH GROUND CABLE INSULATED DRYWALL [NOT PROVIDED] CUTOUT EARTH GROUND HERE DRYWALL CUTOUT INSULATED EARTH GROUND CABLE [NOT PROVIDED] Operations Guide 930279A CyberData Corporation...

  • Page 40: Appendix B Setting Up A Tftp Server

    You can find several options online for setting up a Solarwinds server. This example explains how to use the Solarwinds freeware TFTP server, which you can download from the VoIP Emergency Intercom product page at: http://www.cyberdata.net/support/voip/index.html Operations Guide 930279A CyberData Corporation...

  • Page 41: Appendix C Troubleshooting/Technical Support

    Phone: 831-373-2601, Extension 136 Email: RMA@CyberData.net When returning a product to CyberData, an approved CyberData RMA number must be printed on the outside of the original shipping package. No product will be accepted for return without an approved RMA number. Send the product, in its original package, to the following address:...

  • Page 42: Warranty

    CyberData warrants its product against defects in material or workmanship for a period of two years from the date of purchase. Should the product fail within the warranty period, CyberData will repair or replace the product free of charge. This warranty includes all parts and labor.

  • Page 43: Index

    SIP 21, 25 using Web interface 13 configuration home page 14 connector functions 8 connector locations 8 CyberData contact information, corporate, sales, tech factory default settings 12 support, service 35 firmware upgrading an older version of the intercom firmware to version 3.3.0 28...
  • Page 44 Linux, setting up a TFTP server on 34 protocols supported 3 local SIP port 21 log in address 14 reboot 28, 30 registration and expiration, SIP server lease 22 microphone gain 15 relay mounting an intercom 31 Operations Guide 930279A CyberData Corporation...
  • Page 45 TFTP server 3, 34 unregister, from SIP server 22 user ID for SIP server login 22 SIP 21 username changing for web configuration access 18 default for web configuration access 14 restoring the default 13 Operations Guide 930279A CyberData Corporation...

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