Appendix; Formatting; Troubleshooting; About Data Backup - OWC Envoy User Manual

3.1 FORMATTING

For formatting information, including instructions on how to format your OWC Envoy for
Mac or Windows, go to:

3.2 TROUBLESHOOTING

Begin your troubleshooting by verifying that both ends of your cables are properly
plugged into the computer and the OWC Envoy. If the OWC Envoy is still not working
properly, try a different USB cable. You can also connect it to a different USB port or a
different computer.
If problems persist, consult our online collection of frequently asked questions
www.macsales.com/FAQ) or see Section 3.5 for information on contacting OWC
technical support.

3.3 ABOUT DATA BACKUP

To ensure that your files are protected and to prevent data loss, we strongly suggest that
you keep two copies of your data: one copy on your OWC Envoy and a second copy on
either your internal drive or another storage medium, such as an optical backup, or on
another external storage unit. Any data loss or corruption while using the OWC Envoy is
the sole responsibility of the user, and under no circumstances will Other World Comput-
ing be held liable for compensation or the recovery of any lost data.

3.4 ONLINE RESOURCES

Data Migration:
For a step-by-step walkthrough of our recommended method for migrating your
data from an old drive to a new one, go to:
http://www.macsales.com/migration
FAQs:
Access our online collection of frequently asked questions for this and other products
http://www.macsales.com/FAQ
at:

3.5 TECHNICAL SUPPORT HOURS AND CONTACT INFORMATION

8AM - 8PM (CT) Monday - Friday
9AM - 4PM (CT) Saturday
Telephone:
(800) 275-4576 (North America)
(815) 338-8685 (International)
OWC ENVOY

APPENDIX

http://www.macsales.com/format
5
Live Chat:
www.macsales.com/livechat
Email:
www.macsales.com/ts_email
(http://
AppENDIx