Chapter 12 - Customer Support; Product Service And Repair; Limited Warranty - Honeywell Hyperion 1300g User Manual

12
Customer Support
Technical Assistance
If you need assistance installing or troubleshooting your device, please contact
us by using one of the methods below:
Knowledge Base: www.hsmknowledgebase.com
Our Knowledge Base provides thousands of immediate solutions. If the
Knowledge Base cannot help, our Technical Support Portal (see below)
provides an easy way to report your problem or ask your question.
Technical Support Portal: www.hsmsupportportal.com
The Technical Support Portal not only allows you to report your problem, but it
also provides immediate solutions to your technical issues by searching our
Knowledge Base. With the Portal, you can submit and track your questions
online and send and receive attachments.
Web form: www.hsmcontactsupport.com
You can contact our technical support team directly by filling out our online
support form. Enter your contact details and the description of the question/
problem.
Telephone: www.honeywellaidc.com/locations
For our latest contact information, please check our website at the link above.

Product Service and Repair

Honeywell International Inc. provides service for all of its products through
service centers throughout the world. To obtain warranty or non-warranty
service, please visit www.honeywellaidc.com and select Support > Contact
Service and Repair to see your region's instructions on how to obtain a Return
Material Authorization number (RMA #). You should do this prior to returning the
product.

Limited Warranty

Honeywell International Inc. ("HII") warrants its products and optional accesso-
ries to be free from defects in materials and workmanship and to conform to
HII's published specifications applicable to the products purchased at the time
of shipment. This warranty does not cover any HII product which is (i) improp-
erly installed or used; (ii) damaged by accident or negligence, including failure
to follow the proper maintenance, service, and cleaning schedule; or (iii) dam-
aged as a result of (A) modification or alteration by the purchaser or other party,
(B) excessive voltage or current supplied to or drawn from the interface connec-
tions, (C) static electricity or electro-static discharge, (D) operation under condi-
tions beyond the specified operating parameters, or (E) repair or service of the
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