Customer Support; Technical Assistance; Product Service And Repair; Limited Warranty - Honeywell HF800 Series Reference Manual

Customer Support

Technical Assistance

If you need assistance installing or troubleshooting your device, please contact us by
using one of the methods below:
Knowledge Base: www.hsmknowledgebase.com
Our Knowledge Base provides thousands of immediate solutions. If the Knowledge
Base cannot help, our Technical Support Portal(see below) provides an easy way to
report your problem or ask your question.
Technical Support Portal: www.hsmsupportportal.com
The Technical Support Portal not only allows you to report your problem, but it also
provides immediate solutions to your technical issues by searching our Knowledge
Base. With the Portal, you can submit and track your questions online and send and
receive attachments.
Web form: www.hsmcontactsupport.com
You can contact our technical support team directly by filling out our online support
form. Enter your contact details and the description of the question/problem.
Telephone: www.honeywellaidc.com/locations
For our latest contact information, please check our website at the link above.

Product Service and Repair

Honeywell International Inc. Provides service for all of its products through service
centers throughout the world. To obtain warranty or non-warranty service, please visit
www.honeywellaidc.com and select Support > Contact Service and Repair to see
your region's instructions on how to obtain a Return Material Authorization
number(RMA #).You should do this prior to returning the product.

Limited Warranty

Honeywell International Inc. ("HII") warrants its products to be free from defects in
materials and workmanship and to conform to HII's published specifications
applicable to the products purchased at the time of shipment. This warranty does not
cover any HII product which is (i) improperly installed or used; (ii) damaged by
accident or negligence, including failure to follow the proper maintenance, service,
and cleaning schedule; or (iii) damaged as a result of (A) modification or alteration by
the purchaser or other party, (B) excessive voltage or current supplied to or drawn
from the interface connections, (C) static electricity or electro-static discharge, (D)
operation under conditions beyond the specified operating parameters, or (E) repair
or service of the product by anyone other than HII or its authorized representatives.
This warranty shall extend from the time of shipment for the duration published by HII
for the product at the time of purchase ("Warranty Period"). Any defective product
must be returned (at purchaser's expense) during the Warranty Period to HII factory
or authorized service center for inspection. No product will be accepted by HII
without a Return Materials Authorization, which may be obtained by contacting HII.
In the event that the product is returned to HII or its authorized service center within
the Warranty Period and HII determines to its satisfaction that the product is
defective due to defects in materials or workmanship, HII, at its sole option, will either
repair or replace the product without charge, except for return shipping to HII.
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