General Printing Problems - Samsung SF-430 User Manual

Symptom
Envelopes skew or fail
to feed correctly.

General Printing Problems

Problem
Your product
does not print.
7.12 T
ROUBLESHOOTING
Ensure that the paper guide is against the left side of
the envelopes.
Possible Cause and Remedy
• The printer cable is not connected properly. Check the
printer cable connection.
• The printer cable is defective. Swap the cable with one
known to work.
• The port setting is incorrect. Check the Windows printer
settings to make sure that the print job is being sent to
the correct port (for example, LPT1).
• You have unplugged the USB cable from your computer
then plugged back to a different USB port than you have
used before. In this case, your printer driver creates a
virtual printer in the Printer folder on your computer
system each time you use another different port. You
have to remove the newly created virtual printer(s). To
remove:
1. Open the Printer folder and right-click on the last
created Samsung SF-430 Series Copy x (where
x is the number of the created virtual printers).
2. Select Properties from the pop-up menu and then
click Ports tab.
3. Locate the USB port which is checked and then close
the Printer folder.
4. Reopen the Printer folder.
5. Right-click on the original printer Samsung SF-430
Series .
6. Select Properties from the pop-up menu and then
click Ports tab.
7. Put a check mark in the checkbox of the USB port you
have found at step 3.
8. Remove Samsung SF-430 Series Copy x from
the Printer folder.
Cause and Solution