General Printing Problems - Samsung SCX-1100 User Manual

Symptom
Transparencies stick
together in the paper
exit.
Envelopes skew or fail
to feed correctly.

General Printing Problems

Symptom
Your product does not
print.
Cause and Solution
Use only the transparencies specially designed for an ink jet
printer. Remove each transparency as it exits from the
printer.
Ensure that the paper guide is against the left side of the
envelopes.
Cause and Solution
• The printer cable is not connected properly. Check the
printer cable connection.
• The printer cable is defective. Swap the cable with one
known to work.
• The port setting is incorrect. Check the Windows printer
settings to make sure that the print job is being sent to
the correct port (for example, LPT1).
• You have unplugged the USB cable from your computer
then plugged back to a different USB port than you have
used before. In this case, your printer driver creates a
virtual printer in the Printer folder on your computer
system each time you use another different port. You
have to remove the newly created virtual printer(s). To
remove:
1. Open the Printer folder and right-click on the last
created Samsung SCX-1100 Series Copy x (where x
is the number of the created virtual printers).
2. Select Properties from the pop-up menu and then
click Ports tab.
3. Locate the USB port which is checked and then close
the Printer folder.
4. Reopen the Printer folder.
5. Right-click on the original printer Samsung SCX-1100
Series.
6. Select Properties from the pop-up menu and then
click Ports tab.
7. Put a checkmark in the checkbox of the USB port you
have found at step 3.
8. Remove the Samsung SCX-1100 Series Copy x from
the Printer folder.
• The print cartridge is not installed properly. Remove and
reinsert the print cartridge.
7.7
Troubleshooting