Related Manuals for Intel STL2
Summary of Contents for Intel STL2
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Page 1: Troubleshooting Guide
STL2 Server Board Troubleshooting Guide ® A Guide for Technically Qualified Assemblers of Intel Identified Subassemblies/Products Revision 1.0 August 2000... - Page 2 The STL2 server board may contain design defects or errors known as errata which may cause the product to deviate from published specifications. Current characterized errata are available on request.
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Page 3: Table Of Contents
The NMI switch on the front panel of my system does not work My Hard Disk Drives don’t show up in POST. My Hard Disk Drives don’t show up under Windows NT* Intel SPD Problem Report... 11 Server System Configuration Information Hardware Information ... 11 O/S Information... -
Page 4: Stl2 Troubleshooting
Welcome to the STL2 server platform. In the unlikely event you do encounter issues, this guide will help you troubleshoot & identify possible problem areas. If you are unable to resolve a problem using this guide, please call our help desk. This guide will assist you collecting the data we will need to identify and resolve the issue you are experiencing. -
Page 5: My Server Gives A Beep Code And Halts
B. Though it is unlikely that the STL2 will not boot, there are many reasons why it may not boot. If you are unable to resolve this issue, please fill out the included customer support form and call Intel Customer Support. -
Page 6: I'm Installing Adapters In My Powered-Down System, And My System Boots Up When I Install A Pci Adapter
Remove and reseat the memory modules. Remove and reseat the Processor / Terminator cards. The STL2 server board requires the use of two processors, or one processor and a processor terminator card. If a single processor is used, it must be installed in the primary processor slot and a processor termination card must be installed in the secondary processor slot. -
Page 7: My System Boots Up Automatically When I Power On My Power-Strip
My system boots up automatically when I power on my power-strip. A. The STL2 can be configured to save the “last known power state” since the last AC power connection. The board can be configured so that if you remove AC power before powering down the system via the front panel power switch, your system will automatically attempt to come back to the “on”... -
Page 8: I Put 1 Processor In My System But It Doesn't Boot
A. The SC5000 Chassis is a universal chassis designed for compatibility with multiple Intel server boards. As such, not all features of the chassis function with all server boards. When the STL2 server board is integrated in the SC5000 chassis, the NMI switch on the front panel does not function. -
Page 9: My Hard Disk Drives Don't Show Up In Post
B. Windows NT 4.0 does not ship with the latest drivers for the on-board Adaptec* AIC 7899 SCSI controller used on the STL2 server board. Windows NT 4.0 must be directed to the proper SCSI drivers manually. To do this, you must press F6 during installation startup at the sight of the first “installation blue screen”, you will be prompted to manually install a driver. - Page 10 C. If you still cannot see the on-board adapter or continue to have problems installing Windows NT, please fill out the included customer support form and call Intel Customer Support. Please pay special attention to the following information: Can you see the on-board Adaptec 7899 SCSI controller identify itself during POST? Can you see the drives getting logged during POST? (You should see the manufacturer’s...
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Page 11: Intel Spd Problem Report
* Power Share/Dist. Board PBA# *Processor #1_______/_______/_______/_______/_______ S-Spec# Speed Stepping Cache size CPUID# *Processor #3_______/_______/_______/_______/_______ S-Spec# Speed Stepping Cache size CPUID# Intel Server Board Troubleshooting Guide Intel SPD Problem Report Please Complete All That Apply Date Submitted: _____________ Priority: _____________________ L440GX+ AK450NX Astor Cabot... -
Page 12: O/S Information
*EMP / DPC Console Version _____________ *Diagnostics Version (Testview, PCDiag, etc.) Intel Server Board Troubleshooting Guide *Processor #6_______/_______/_______/_______/_______ S-Spec# *Processor #8_______/_______/_______/_______/_______ S-Spec# * Module Type (module vendor/vendor part numbers/ Intel part numbers) _______________________________________________ _______________________________________________ _______________________________________________ _______________________________________________ _______________________________________________ _______________________________________________ _______________________________________________ _______________________________________________... -
Page 13: Agp/Pci/Isa Configuration
ALLOCATED RESOURCES PLUG IN DEVICES Card Type Slot# Card Description ______________________ Slot#_________ ______________________ Slot#_________ ______________________ Slot#_________ ______________________ Slot#_________ ______________________ Slot#_________ ______________________ Slot#_________ ______________________ Slot#_________ ______________________ Slot#_________ ______________________ ISA 2 ______________________ ISA 1 ____________________ IN USE *On-Board Video *On-Board NIC *On-Board SCSI-1 *On-Board SCSI-2 RAID RAID Level: _____... - Page 14 Intel Server Board ® Diagnostics Installation and Operating Instructions Revision 1.1 August 2000...
- Page 15 Intel products including liability or warranties relating to fitness for a particular purpose, merchantability, or infringement of any patent, copyright or other intellectual property right. Intel products are not intended for use in medical, life saving, or life sustaining applications.
- Page 16 INTRODUCTION ...1 CONVENTIONS ...1 ASSUMPTIONS ...1 INSTALLING THE INTEL SERVER BOARD DIAGNOSTIC ARCHIVE ...1 ...2 UICK ESTS ...2 OMPREHENSIVE ESTS OMPREHENSIVE EST WITH ONTINUOUS USING THE INTEL SERVER BOARD DIAGNOSTICS...2 TROUBLESHOOTING ...6 ONTENTS ...2 OOPING...
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Page 17: Introduction
<CTRL+ALT+DEL>). Assumptions It is assumed that the integrator has configured a server with an Intel based server board with the following minimum components. The Intel server board integrated in an approved chassis, a minimum of one Intel processor, a processor terminator card, at least one memory module selected from the tested memory list for that particular board, a floppy disk drive, and one hard disk drive. -
Page 18: Quick Tests
<CTRL+BREAK> and begin at the troubleshooting section later in this document. An example of a comprehensive test configuration is shown below in the Using the Intel Server Board Diagnostics section. The test duration is dependent on the number of processors and the amount of memory installed. With a 800MHz processor and 64 MB of memory the comprehensive test takes about 2.5 minutes and each... - Page 19 **** Diagnostics. Ver 1.0 (c)Copyright 2000 Intel Corp. All Rights Reserved. Server Diagnostic Options Quick Test Comprehensive Test (DEFAULT) Comprehensive Test with continuous looping Display Help Text EXIT Highlight your selection using Cursor UP/DOWN and press ENTER On entry the “Comprehensive Test” option is highlighted, as the default.
- Page 20 Hardware Configuration results for a “Comprehensive Test:” configuration) ---------------------------------------------------------------------------------------------------------------------------- Hardware Test Configuration Base Memory Size: 640 KB CPU Type: A Pentium® Xeon™ III microprocessor CPU Speed: 800 MHz CPU SMP #0: Present CPU SMP #1: Present NUMBER_OF_SCSI_CHANNELS: 2 KEYBOARD_TYPE: 101_KEY RTC RAM SIZE: PC97317 Found...
- Page 21 The test results summary uses similar conventions with the FRUs listed in bright green for passing (with submodules listed in darker green) and red for failures An example of the test results summary for a “Quick Test:”: Test Result Summary FRU= CPU CPU Module FRU= BASEBOARD...
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Page 22: Troubleshooting
Server Board Product Guide. Both guides are provided on the Server Resource CD in the Server Board kit, and on the Intel Corporation’s support website. In addition, a troubleshoot guide is available on the CD and on the support website. - Page 23 Check to assure that the power supply connector is correctly attached to the 24 pin (ATX 20pin +4) power connector. Intel Server Chassis use a 24 pin SSI compliant power connector, but most third party chassis use 20 pin ATX power connectors. Refer to the printed “Quick Start Guide”...