Customer Service Information - Telex RadioCom BTR-800 Operating Instructions Manual

If your receiver or transmitter should need servicing, please contact:
Customer Service Department
TELEX COMMUNICATIONS, INC.
8601 East Cornhusker Highway,
Lincoln, Nebraska 68507-9702 U.S.A.
Phone: (402) 467-5321 or 1-800-553-5992
All claims of defect or shortage should be sent to the above address. When returning items for service,
you must provide date and proof of purchase, such as a copy of the sales receipt, to establish warranty.
A letter should be included outlining all symptoms and claimed defects. Information on how the equip-
ment was installed and used is very helpful. Please include your phone number and return address in
case our service technicians need to contact you.
Units that have been modified cannot be accepted for repair.
Include all information requested by the Service Department. Then pack the unit as follows:
Check the unit to see that all parts and screws are in place. Then wrap it in heavy paper or put it in a plas-
tic bag. If the original carton is not available, place the unit in a strong carton that is at least six inches big-
ger in all three dimensions than the unit. Fill the carton equally around the unit with resilient packing
material (shredded paper, foam, etc.). Seal it with gummed paper tape, tie it with a strong cord, and ship it
by prepaid express, United Parcel Service or insured parcel post to the Telex Service Department.
It is very important that the shipment be well-packed and fully insured. Damage claims must be settled
between you and the carrier and this can delay repair and return of the unit to you.
Telex reserves the right to make changes in design and improvement on its product without assuming
any obligation to install the same on any of its products previously manufactured. Further Telex re-
serves the right to ship new and/or improved products which are similar to the form, fit and function of
products originally ordered.

Customer Service Information

13-1
Customer Service Information
Section
13