Factory Service - Telex BP-1002 Operating Instructions Manual

FACTORY SERVICE

All equipment returned for repair must be accompanied by documentation stating your return
address, telephone number and proof of date of purchase, along with a description of the problem.
In lieu of this, you may obtain a Return Authorization form from our Customer Service Department.
Customer Service Department
Telex Communications, Inc.
12000 Portland Avenue South
Burnsville, Minnesota 55337 U.S.A.
Telephone: (800) 392-3497
Fax: (800) 323-0498
Return equipment to:
Service Department
Telex Communications, Inc.
West 1st Street
Blue Earth, Minnesota 56013 U.S.A.
W R - If in warranty, no charge will be made for the repairs. Equipment being returned
ARRANTY EPAIRS
for warranty repair must be sent prepaid and will be returned prepaid.
N -W R - Equipment that is not under warranty must be sent prepaid to Telex. If
ON ARRANTY EPAIRS
requested, an estimate of repair costs will be issued prior to service. Once your approval for repair,
and repair of equipment is completed, the equipment will be returned on a collect basis. Collect
charges may be avoided by sending a signed check for payment in full along with your signed
estimate approval form (the estimate includes the shipping charge).
17