Evolis TattooRW User Manual
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Evolis TattooRW User Manual

Evolis TattooRW User Manual

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USER GUIDE

Evolis Card Printer © 2009. All rights reserved. July 2009.
Ref. KU11E B0

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Summary of Contents for Evolis TattooRW

  • Page 1: User Guide

    USER GUIDE Evolis Card Printer © 2009. All rights reserved. July 2009. Ref. KU11E B0...

  • Page 2: Copyright Notice

    All the information contained in this document is subject to change without prior notice. Evolis Card Printer cannot be held liable for any errors that may be found in this manual, or for any loss or damage arising accidentally or as a result of dissemination or use of this manual.

  • Page 3: Warranty Registration

    Using your new printer, you will be able to create a wide variety of high-quality cards and badges which can be printed in various thicknesses, colours and styles. This printer uses consumables and accessories available from Evolis. For further details, visit our website at www.evolis.com.

  • Page 4: Getting Started

    Evolis dealer, who will tell you the procedure to follow. Evolis takes great care over the quality of its packaging and we ask that you keep this packaging somewhere clean and dry.

  • Page 5: Description Of The Printer And Its Functions

    1-2 Description of the printer and its functions Card time Control Cover delay button open No cards Cleaning - Cover opening button - Card input feeder - Output hopper - Control panel...
  • Page 6 - Thermal print head - USB socket (standard) - Magnetic encoder (option) - RJ45 Ethernet socket (standard) - Control button - DB-9 connector (option) - Cleaning rollers  ,GHQWLÀFDWLRQ ODEHO - Power socket...

  • Page 7: Installation

    1-3 Installation 1-3a CONNECTING THE PRINTER ³ Connection to the power supply The printer must be connected to a properly protected and earthed electrical installation. FI: Laite on liitettävä suojamaadoitus koskettimilla varustettuun pistorasiaan. NO: Apparatet må tilkoples jordet stikkontakt. SE: Apparaten skall anslutas till jordat uttag. ™...

  • Page 8: Card Types

    1-3b CARDS )RU RSWLPXP TXDOLW\ WKH FDUGV XVHG PXVW EH ,62  FHUWLÀHG Use only the card types recommended by Evolis. Do not touch the printable surface of the cards in order to preserve print quality. 'R QRW XVH FDUGV WKDW KDYH EHHQ GDPDJHG IROGHG HPERVVHG RU GURSSHG RQ WKH ÁRRU Keep your cards protected from dust.

  • Page 9: Loading The Cards

    ³ Loading the cards printer accepts PVC cards between 0.50 mm (20 mil) and 0.76 mm (30 mil) thick. For optimum quality, the cards used must meet the CR 80 standard. There is more than one way to load and collect the cards. The print driver must be matched your requirements and choices. Loading cards into the card feeder Cards are loaded into the feeder as follows: ™...

  • Page 10: Removing Printed Cards

    Loading a card manually ™ Insert a card manually into the manual card feeder. The card will automatically eject after printing. ³ Removing printed cards The printer is supplied with an output hopper with a capacity of 15 x 0.76 mm (30 mil.) cards. This hopper receives the cards once printed DQG PXVW EH ÀWWHG WR WKH SULQWHU DV IROORZV...

  • Page 11: Adjusting Card Thickness

    Cards can be collected in two different ways: ™ Automatic ejection mode (in this case, use of the detachable output hopper supplied with the printer is recommended) š Manual collection mode (the card needs to be retrieved after printing). ™ š...

  • Page 12: Installing The Print Driver

    It is therefore essential to proceed in stages, changing settings only when you are completely sure. Evolis offers the option to revert to the factory settings at any time if the adjustments made do not give the expected results.
  • Page 13 2-2 Managing the print settings Before using your printer, it is essential to check and/or change the default print driver settings: Ribbon* type Card type &DUG ÀQLVK RU WUHDWPHQW … <RX ZLOO ÀQG PRUH GHWDLOHG LQIRUPDWLRQ DERXW WKH FDUGV UHFRPPHQGHG E\ (YROLV LQ WKH ¶(YROLV *HQXLQH 3URGXFW· list of consumables.
  • Page 14 ³ “Graphics” tab Ribbon* or card types Front/back printing Choice of methods for feeding and collecting cards Card orientation, portrait or landscape Number of copies ³ “Tools” tab Setting and testing magnetic encoding options Test card printing Cleaning the printer Dialogue interface with the printer :H UHFRPPHQG WKDW \RX SULQW D WHVW FDUG ZKHQ ÀUVW XVLQJ WKH SULQWHU DQG NHHS LW 7KLV FDUG UHFRUGV LQIRUPDWLRQ VXFK DV WKH PRGHO DQG VHULDO QXPEHU ZKLFK \RX FRXOG EH DVNHG WR SURYLGH LI \RX FDOO WHFKQLFDO VXSSRUW...

  • Page 15: Printing A Card

    In Microsoft ® Word After having set the Evolis printer as the default: Start the MS-Word application Click on the File in the menu bar, then on Page Setup The Paper tab has a Paper Size option, select CR80 Card In the Margins tab, set all margins to ‘0’, then in the Orientation section, select Landscape.
  • Page 16 2-4 Connecting to a network (Ethernet) $OO (YROLV SULQWHUV KDYH WKH EHQHÀW RI D 7&3,3 QHWZRUN FRQQHFWLRQ PHFKDQLVP 7KLV IHDWXUH LV DYDLODEOH DV VWDQGDUG RU DV DQ RSWLRQ depending on the model in the range. 2XW RI WKH ER[ WKH SULQWHU FRPHV FRQÀJXUHG LQ '+&3 PRGH '\QDPLF +RVW &RQÀJXUDWLRQ 3URWRFRO  ZKLFK PHDQV WKDW LWV ,3 DGGUHVV LV VXSSOLHG E\ WKH QHWZRUN ,Q DGGLWLRQ WR WKHVH EDVLF VHWWLQJV WKH QHWZRUN DGPLQLVWUDWRU KDV WKH RSWLRQ RI FRQÀJXULQJ WKH SULQWHU GLIIHUHQWO\ in order to comply with the constraints imposed by the corporate LAN: Printer connected in a subnet, in DHCP...

  • Page 17: Maintenance

    In addition, the use of Evolis brand ribbons (Evolis Genuine Ribbons) also ensures that your equipment operates properly. Use of ribbons not approved by Evolis may as a consequence affect the quality and reliability of print jobs, produce low quality printed output and even affect the printer’s operation.

  • Page 18: Routine Printer Cleaning

    3-2 Routine printer cleaning The print head warranty is directly linked to routine cleaning of your printer. If you do not carry out this cleaning at the required times, the print head warranty will cease to be valid. Recommended cleaning cycle: whenever the ribbon* is changed Mandatory cleaning cycle: when the cleaning warning is triggered Servicing accessory: cleaning card <RXU SULQWHU LV ÀWWHG ZLWK D FOHDQLQJ ZDUQLQJ V\VWHP ZKLFK LV WULJJHUHG DIWHU D FHUWDLQ QXPEHU RI FDUGV KDYH...
  • Page 19 Follow the procedure below: Repeatedly running the cleaning card through the printer cleans the feed rollers, the cleaning rollers and the print head. ™ Remove the card feeder from the printer. š Remove any cards found in the feeder. › Insert the cleaning card into the feeder.
  • Page 20  Open and then close the printer cover. ž Hold down the control button on the control panel for one second. Cleaning starts. Ÿ The used cleaning card is ejected into the output hopper.  ž Ÿ Wait for 2 minutes after cleaning before using your printer.

  • Page 21: Servicing The Cleaning Roller(S)

    3-3 Servicing the cleaning roller(s) In addition to routine printer cleaning, we suggest that you clean the cleaning roller(s) using the special wipes available from Evolis. The cleaning roller(s) remove(s) any dust or particles from the cards before printing. Recommended cleaning cycle: whenever the ribbon* is changed...
  • Page 22  Close the cover. ž Remove the card feeder from the printer. Ÿ Clean the roller with the wipe.   Press the card feeder back into the printer until it clicks.  ž Ÿ   Wait for 2 minutes after cleaning before using your printer.

  • Page 23: Servicing The Print Head

    However, to maintain the original print quality and to absorb surplus ink on the print head, we recommend that you regularly clean the print head (whenever the ribbon is changed) using the cotton buds supplied by Evolis. You must also protect the print head and its components from any discharge of static electricity.
  • Page 24 Follow the procedure below: ™ Take an Evolis cotton bud and press the middle of the tube until the end of the cotton bud is impregnated with alcohol. š 2SHQ WKH FRYHU DQG ÀQG WKH SULQW KHDG › Gently rub the cotton bud from left to right along the print head for a few seconds.

  • Page 25: Warnings And Diagnosis

    Evolis technical support. 4-1 Warnings and diagnosis Although the Evolis printer was designed to work independently, keeping user involvement to a minimum, it may nonetheless prove useful to gain some familiarity with the main warnings.
  • Page 26 CARD TIME DELAY The card that has just been printed is hot Standard contrast not yet reached Still too soon to re-print the card If you re-print a card while it is still hot, there is a risk that it will not be fully erased.
  • Page 27 Refer to Appendix C of this manual for further information. Press the control button for one second. The printer will restart the magnetic encoding cycle with a new card. If the problem persists, call your Evolis dealer for assistance. COOLING MODE The cooling system has been activated.

  • Page 28: Diagnosis Help

    4-2 Diagnosis help ,Q WKLV VHFWLRQ \RX ZLOO ÀQG DOO WKH LQIRUPDWLRQ \RX QHHG WR FDUU\ RXW D IHZ VLPSOH FKHFNV WKDW \RX PD\ EH DVNHG WR UXQ E\ \RXU (YROLV GHDOHU to help you as effectively as possible. 4-2a PRINTING A TEST CARD We recommend that you print a test card to ensure that your printer is working properly.

  • Page 29: 4-2B Identifying Installed Software Versions

    4-2b IDENTIFYING INSTALLED SOFTWARE VERSIONS $V SUHYLRXVO\ VKRZQ \RX FDQ HDVLO\ LGHQWLI\ WKH YHUVLRQ RI WKH VRIWZDUH HPEHGGHG LQ \RXU SULQWHU ÀUPZDUH QXPEHU E\ PHDQV RI WKH WHVW card. You can also identify the version of the print driver installed as follows: ™...

  • Page 30: Troubleshooting

    4-3 Troubleshooting Do not attempt to use tools or other items to repair your printer in the event of problems, in case major damage is caused. 4-3a PRINTING PROBLEMS ³ Nothing prints ™ Check the power supply Check that the power cable is correctly connected both to the printer and to a working mains socket. The printer is on.

  • Page 31: Blank Card Ejected

    &KHFN WKDW WKH ULEERQ LV QRW ÀQLVKHG RU GDPDJHG 5HSODFH LW RU UHLQVWDOO LW LI QHFHVVDU\ š The print head may be damaged 3ULQW D WHVW FDUG ,I WKH WHVW FDUG GRHV QRW SULQW FRQWDFW DQ (YROLV GHDOHU IRU WHFKQLFDO VXSSRUW RU YLVLW WKH ZHEVLWH DW www.evolis.com GRHV QRW DSSO\ WR UHZULWHDEOH SULQWHUV...
  • Page 32 Use of incompatible cards. &KHFN WKDW WKH FDUGV XVHG PDWFK WKH VSHFLÀFDWLRQV We recommend that you obtain your cards from an Evolis dealer. 8VH RI FDUGV REWDLQHG HOVHZKHUH LV OLDEOH WR DGYHUVHO\ DIIHFW SULQW TXDOLW\ DQGRU GDPDJH WKH SULQW KHDG...
  • Page 33 ³ Inadequate print quality ™ The print and erase settings need to be altered /DFN RI FRQWUDVW LQFUHDVH WKH FRQWUDVW LQ WKH SULQW GULYHU FRQÀJXUDWLRQ 3DUWLDO HUDVH DGMXVW WKH WHPSHUDWXUH LQ WKH SULQW GULYHU FRQÀJXUDWLRQ 4XDOLW\ VWLOO LQDGHTXDWH DGMXVW WKH SULQW TXDOLW\ LQ WKH SULQW GULYHU FRQÀJXUDWLRQ 3OHDVH QRWH WKDW WKLV VHWWLQJ DOWHUV WKH SULQW VSHHG ,W LV UHFRPPHQGHG RQO\ ZKHUH WKH ÀUVW WZR DGMXVWPHQWV KDYH QRW JLYHQ VDWLVIDFWRU\ UHVXOWV š...

  • Page 34: Partial Or Incorrect Printing

    ³ Partial or incorrect printing ™ &KHFN WKH VHWWLQJV GHÀQHG IRU WKH SULQW UXQ Check that no element in your card layout is outside the print margins. &KHFN WKH RULHQWDWLRQ RI WKH VHOHFWHG GRFXPHQW LQ WKH SULQW GULYHU FRQÀJXUDWLRQ /DQGVFDSH RU 3RUWUDLW š...

  • Page 35: 4-3B Freeing Jammed Cards

    4-3b FREEING JAMMED CARDS Control panel displays: MECHANICAL Print jobs are interrupted. PROBLEM 'R QRW WXUQ \RXU SULQWHU RII DV WKLV FDQFHOV SHQGLQJ SULQW MREV LQ WKH SULQWHU·V PHPRU\ Remove the card as follows: ™ Open the printer cover. š Press the control button to turn the card transport rollers.

  • Page 36: 4-3C Replacing The Cleaning Rollers

    Should your cleaning roller start to work less effectively despite regular maintenance, it is advisable to replace it in order to avoid dirt accumulating on the print head, resulting in permanent damage (See section 3 – Maintenance). The cleaning roller is available as a consumable from your Evolis dealer. Roller replacement procedure: ™...
  • Page 37  Remove the card feeder as shown. ž Remove any cards found. Ÿ /RFDWH WKH ZRUQ FOHDQLQJ UROOHU UHPRYH LW DQG ÀW WKH QHZ RQH   Replace the cards in the card input feed. ¡ Put it back in the printer. ...

  • Page 38: 4-3D Replacing The Print Head

    Evolis has designed a unique device enabling users to undertake such replacement with no tools needed, simply by following the instructions very carefully. Before doing anything else, please contact your Evolis dealer in order to check the advisability of replacing the print head. The dealer will supply a new print head if need be.
  • Page 39 To exchange the print head, please proceed as follows: Before changing the print head, please unplug the power cable. ³ Step 1 - Removing the defective print head ™ Open the printer cover. š Locate the print head. › Press on the metal part found at the bottom as shown on the diagram, in order to free the lugs from the holding fork, then remove the lugs from their slots.

  • Page 40: Step 2 - Installing The New Print Head

    ³ Step 2 - Installing the new print head ™ Note the code shown on the white label stuck on the print head. You will be asked for this code in Step 3. š Pick up the new print head and turn it towards you, with the white connector visible. ›...

  • Page 41: Step 4 - Cleaning The Printer

    ³ 6WHS   &RQÀJXULQJ WKH QHZ SULQW KHDG ™ Power up the printer and check that it is properly connected to a computer on which the printer’s print driver is installed. š 8QGHU WKH SULQW GULYHU·V 3URSHUWLHV FOLFN RQ WKH ´7RROVµ WDE ›...

  • Page 42: 4-3E Updating The Firmware (Under Windows)

    8SGDWLQJ WKH ÀUPZDUH LV D VLPSOH RSHUDWLRQ EXW RQH ZKLFK LI QRW SURSHUO\ FRPSOHWHG FDQ UHVXOW LQ \RXU SULQWHU EUHDNLQJ GRZQ Before any update, please contact your Evolis dealer who will be able to guide you on the advisability or otherwise of carrying out an XSJUDGH ,Q JHQHUDO VXFK XSGDWHV DUH RQO\ UHTXLUHG LQ WKH HYHQW RI SUREOHP RU PDOIXQFWLRQ WKDW KDV EHHQ FOHDUO\ LGHQWLÀHG E\ \RXU (YROLV...
  • Page 43 8SGDWLQJ WKH SULQW GULYHU LV D WDVN WKDW LV UHTXLUHG LQ RUGHU WR À[ PDOIXQFWLRQV RU JDLQ WKH EHQHÀW RI QHZ RSWLRQV Before any update, please contact your Evolis dealer who will be able to guide you on the advisability or otherwise of carrying out an upgrade.

  • Page 44: Technical Support

    Evolis will pass on the contact details of your nearest Evolis dealer. When calling an Evolis dealer, you do need to be close to your computer and ready to provide the following information: ™...

  • Page 45: 7Hfkqlfdo Vshflàfdwlrqv

    Appendix A $  7HFKQLFDO VSHFLÀFDWLRQV This section presents your printer’s technical printing properties. ³ General technical features 300 dpi resolution for premium quality printing (11.8 dots/mm) USB and Ethernet connections 16 MB RAM Detachable 100-card feeder (0.76 mm) Detachable 15-card output hopper (0.76 mm) 1 button and 4 LED control panel White casing and brilliant blue cover Encoding options...

  • Page 46: Card Format

    ³ Card format CR-80 – ISO 7810 (53.98 mm x 85.60 mm) Card type ³ Rewritable thermo-chromic material: Mitsubishi blue and black Ricoh upon request Other materials on request and approval ³ Rewritable card thickness From 0.5 mm to 0.76 mm (20 to 30mil) Resident fonts ³...

  • Page 47: Warranty

    ³ Environment Min/max operating temperature: 15°/30°C Humidity: from 20 to 65% non-condensing Min/max storage temperature: - 5°/+ 70°C Storage humidity: from 20 to 70% non-condensing Operating ventilation: air cooled. ³ Warranty Two years (printer and print head), limited to 15,000 cards inserted :DUUDQW\ VXEMHFW WR VWULFW FRPSOLDQFH ZLWK VSHFLÀF XVDJH DQG PDLQWHQDQFH FRQGLWLRQV DQG WKH XVH RI (YROLV FRQVXPDEOHV...

  • Page 48: B1 - Compliance Statements

    Appendix B B1 - Compliance statements ,Q WKLV VHFWLRQ \RX ZLOO ÀQG WKH FHUWLÀFDWLRQV IRU \RXU (YROLV SULQWHU Compliance statements FCC Federal Communications Commission notice Radio frequency interference in the United States As regards Safety and Electromagnetic Compatibility Manufacturer name: (YROLV &DUG 3ULQWHU 7DWWRR  5: PRGHOV FRPSO\ ZLWK WKH IROORZLQJ VSHFLÀFDWLRQ )&&...

  • Page 49: C1 - Encoding Options

    Appendix C C1 - Encoding options Some models of Evolis printers are equipped with encoding systems which are used to customise magnetic strips, and contact and contactless smartcards. Depending on the model, it is possible to install up to three types of encoder in the printer (magnetic strip, contact and contactless smartcards).

  • Page 50: Card Positioning

    ³ Card positioning Magnetic strip cards must be placed in the card feeder so that the magnetic strip is facing upwards as shown below: ™ Remove the card feeder from the printer as shown. š Lower the spring system as shown and insert a maximum of 100 x 0.76 mm magnetic cards. ›...
  • Page 51 ³ &RQÀJXULQJ WKH :LQGRZV SULQW GULYHU :KHQ ÀUVW LQVWDOOLQJ WKH :LQGRZV SULQW GULYHU WKH PDJQHWLF HQFRGHU IXQFWLRQV QHHG WR EH FRQÀJXUHG 7KH PDJQHWLF HQFRGHU IXQFWLRQV DUH IRXQG LQ WKH SULQW GULYHU·V 7RROV GLDORJXH ER[ E\ FOLFNLQJ RQ WKH (QFRGLQJ 6HWWLQJV EXWWRQ ³...

  • Page 52: So 7811 Magnetic Encoding Standards

    ³ SO 7811 magnetic encoding standards Track number Separator Density Character set Number of characters Alphanumeric Track 1 210 ppp (ASCII 20-95) Numeric Track 2 75 ppp (ASCII 48-62) Numeric Track 3 210 ppp (ASCII 78-62) bits per inch ([FHSW IRU WKH ´"µ FKDUDFWHU Including the Start, Stop and LRC characters which are automatically handled by the magnetic encoder...

  • Page 53: C1B - Contactless Smartcard Encoding

    Evolis printers may be equipped with an encoding device for contactless smartcards (RFID). This consists of an encoding module and sometimes a detachable antenna. Integration of such a module must be carried out by specialist. The Evolis product catalogue has printers equipped with a built-in encoder for contactless chips.

  • Page 54: Computer Connection

    ³ Computer connection If your encoder is supplied with an USB interface, it will either be connected to the printer’s internal USB Hub, or equipped with a USB cable to connect to your computer directly. ,Q WKH ÀUVW FDVH \RXU SULQWHU·V 86% FDEOH LV XVHG WR GULYH ÀUVWO\ WKH SULQWHU DQG VHFRQGO\ WKH HQFRGHU IURP WKH FRPSXWHU If your encoder is supplied with an RS-232 interface, it needs to be connected to the computer via a serial cable.

  • Page 55: D1 - Consumables And Accessories

    D1 - Consumables and accessories Evolis offers a full range of consumables and accessories specially designed to work with its printers. Tested and approved by Evolis’ R&D and Quality departments, these consumables and accessories provide optimum print quality and reliability.
  • Page 56 Ref. Description Colour ribbons R3011 YMCKO 200 cards/roll R3013 ½ YMCKO 400 cards/roll R3314 YMCKOK 200 cards/roll R3411 YMCKO 100 cards/roll R3511 YMCKO 500 cards/roll R3514 YMCKOK 500 cards/roll Special ribbons R2218 Scratch-off ink Up to 600 cards/roll R2219 BlackWAX* Up to 600 cards/roll R2018 Scratch-off ink...
  • Page 57 ³ Cards Ref. Description Plastic cards C1001 Blank PVC cards, Premium, 0.76 mm 500 cards/box C1003 Blank PVC cards, Premium, with HiCo mag strip - 0.76 mm 500 cards/box C1004 Blank PVC cards, Premium, with LoCo mag strip - 0.76 mm 500 cards/box C4001 Blank PVC cards, Standard, 0.76 mm...
  • Page 58 ³ Software and accessories Ref. Description Software L8001 eMedia Card Designer software, Pro Edition, unrestricted version, all database types L8002 eMedia Card Designer software, Standard Edition, unrestricted version, Excel database connection Maintenance kits UltraClean cleaning kit (for full printer cleaning) A5011 5 pre-impregnated cards, 5 cotton buds, 1 box of 40 pre-impregnated wipes PrinterClean cleaning kit (for cleaning the card feed rollers)
  • Page 59 Ref. Description Printer accessories S2304BB Extra card feeder for 100 cards (brilliant blue) S2304FR ([WUD FDUG IHHGHU IRU  FDUGV ÁDPH UHG S5304OC Extra card feeder for 100 cards (ocean blue) S5304FR ([WUD FDUG IHHGHU IRU  FDUGV ÁDPH UHG S5304JG Extra card feeder for 100 cards (jungle green) S5305OC...

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