Troubleshooting Guide - Kenmore 795.5137 Use & Care Manual

Problem Possible Causes
Frozen food The temperature control in the
in refrigerator refrigerator compartmentis set too cold.
compartment.
Refrigerator is installed in a cold
location.
Food with a high water content was
placed too close to the air vents.
Temperature is too The air vents are blocked. Cold air
warm or there is circulates from the freezer to the fresh
interior moisture food section and back again through
buildup. air vents in the wall dividing the two
sections.
The doors are opened often.
The control is not set correctly for the
surrounding conditions.
A large amount of food has just been
added to the refrigerator or freezer.
The food is not packaged correctly.
The doors are not closing completely.
The weather is humid.
A self-defrost cycle was completed.
Ice has bad taste The icemaker was recently installed.
or odor
The ice has been stored for too long.
The food has not been wrapped tightly
in either compartment.
The water supply contains minerals such
as sulfur.
The interior of refrigerator needs
cleaning.
Ice storage bin needs cleaning.
There is water in The refrigerator is defrosting.
the defrost drain
pan
It is more humid than normal.
The refrigerator The sound may be normal for your
seems to make too refrigerator.
much noise.

TROUBLESHOOTING GUIDE

Solution
Press the Refrigerator Temp button to set the refrigerator
compartment to a warmer temperature.
When room temperature is below 41°F (5°C), food can
become frozen. The refrigerator should not be operated in
temperatures below 55°F (13°C).
Place food with a high water content toward the front of the
refrigerator.
Locate air vents by using your hand to sense airflow and
move all packages that block vents and restrict airflow.
Refer to ENSURING PROPER AIR CIRCULATION section for
the location of air vents.
When the door is opened, warm humid air is allowed into
the refrigerator. The more the door is opened, the faster the
humidity builds up, and the more warm air the refrigerator
must cool. In order to keep the refrigerator cool, try to get
everything you need out of the refrigerator at once, keep
food organized so it is easy to find and close the door as
soon as the food is removed.
Refer to the CONTROL PANEL FEATURES sections. Wait
24 hours for temperature to stabilize or even out. If the
temperature is too cold or too warm, adjust the temperature
one setting at a time.
Adding food warms the refrigerator. It can take a few hours
for the refrigerator to return to normal temperature.
Wrap food tightly and wipe off damp containers prior to
storing in the refrigerator to avoid moisture accumulation. If
necessary, repackage food according to the guidelines in the
FOOD STORAGE GUIDE section.
See Doors Will Not Close Completely.
In humid weather, air carries moisture into refrigerator when
doors are opened.
It is normal for droplets to form on the back wall after the
refrigerator self-defrosts.
Discard first few batches of ice to avoid discolored or off-
flavored ice.
Throw away old ice and make new supply.
Rewrap food since odors may migrate to the ice if food is
not wrapped properly.
A new filter may need to be installed to eliminate taste and
odor problems.
See CARE AND CLEANING section.
Empty and wash bin. Discard old cubes.
The water will evaporate. It is normal for water to drip into
the defrost pan.
Expect that the water in the defrost pan will take longer to
evaporate. This is normal when it is hot or humid.
Refer to the UNDERSTANDING SOUNDS YOU MAY HEAR
section.
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