Error Messages - Sony UP-DX100 Operating Instructions Manual

Symptom Cause/Action
Authentication • The authentication time limit (30
failed. seconds) elapsed.
tEnter the same passkey correctly both
on the printer and the device within
30 seconds.
• The same passkey is not entered.
tEnter the same passkey correctly both
on the printer and the device.
• The device disconnected or ended the
connection.
tCheck the status of the device, try to
connect to the device again, and enter
the passkey correctly.
Data transmission • The Bluetooth antenna portion of the
speed is too low. printer and/or the camera is covered with
a hand, etc.
tDo not cover the antenna portion.
Data transmission speed varies
depending on the distance between
the printer and the device, obstacles,
or radio wave conditions. Change the
position of the printer or set the
printer closer to the device.
Even with the • The Bluetooth antenna portion of the
distance between printer and/or the camera is covered with
the printer and the a hand, etc.
desired device
tDo not cover the antenna portion.
within 10 m (33
Data transmission speed varies
feet), connection
depending on the distance between
cannot be
the printer and the device, obstacles,
established.
radio wave conditions, application
software, or the OS.
Change the position of the printer or
set the printer closer to the device.
• The desired device is now connecting to
another device.
tWhen the device is connected to
another device, the device may not be
displayed as an available device or be
connectable at that time.
• The device is not connectable with the
Bluetooth functions.
tSet the device so that it is
connectable.

Error messages

Error message Cause/Action
SET NEW RIBBON • The print cartridge is not installed
PUSH [EXEC] properly.
tInstall the print cartridge properly,
and press the EXEC button.
• The print cartridge has run out.
tReplace the print cartridge, and
press the EXEC button.
SET PAPER • The paper tray is not installed.
PUSH [EXEC]
tInstall the paper tray, and press the
EXEC button.
• The print paper has run out.
tInsert print paper, and press the
EXEC button.
MEDIA MISMATCH • The print paper and print cartridge do
PUSH [EXEC] not match.
tInsert the correct print paper and
press the EXEC button.
PAPER JAMMING • There is a print paper jam.
REMOVE PRINTS
tRemove the jammed paper, and try
printing again. (See "If paper
jams" (page 21))
REMOVE PRINTS • Print paper remains in the ejection
PUSH [EXEC] slot.
tRemove the paper tray, remove the
print paper, and then press the
EXEC button.
PRINTER ERROR • An error has occurred with the printer.
PLEASE RETRY
tTry printing again.
PRINTER ERROR • There is a problem with the printer.
SERVICE CALL
tContact your nearest Sony dealer.
BLUETOOTH ERROR • There is a problem with the Bluetooth
SERVICE CALL function.
tContact your nearest Sony dealer.
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Troubleshooting