Getting Additional Help; Repair And Service - Motorola PTP 500 Series User Manual

1.4

Getting Additional Help

To get information or assistance as soon as possible for problems that you encounter, follow
this procedure:
1. Search this document, the user manuals that support the modules, and the software
release notes of supported releases:
i. In the Table of Contents for the topic.
ii. In the Adobe Reader® search capability for keywords that apply (Reader is a
2. Visit the Motorola website at www.motorola.com/ptp
3. Ask your Motorola products supplier to help.
4. Gather information from affected units such as:
i. the IP addresses and MAC addresses
ii. the software releases
iii. the configuration of software features
iv. any available diagnostic downloads
5. Escalate the problem to Motorola Technical Support as follows. You may either:
i. Send e-mail to support.ptp@motorola.com
ii. Call our 24x7 Technical Support Center on +1 (0) 877 515 0400 (Worldwide)
For warranty assistance, contact your reseller or distributor for the process.
1.5

Repair and Service

For unit repair or service, contact your service provider or an authorized Motorola Point-to-
Point Distributor for Return Material Authorization (RMA) and shipping instructions.
Alternatively, contact the PTP Global Technical Support Center to process an RMA.
registered trademark of Adobe Systems, Incorporated).
or +44 (0) 808 234 4640 (UK Customers).
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