Chapter 6: Troubleshooting; A Computer Cannot Log On To The Cpe; Cannot Connect To The Internet; Additional Troubleshooting Help - Motorola CPEi 725 User Manual

Troubleshooting

Chapter 6: Troubleshooting

Power

A Computer Cannot Log On to the CPE

Cannot Connect to the Internet

Additional Troubleshooting Help

6-1
• Check that the AC power adapter is properly plugged into the electrical outlet and
into the Desktop CPE.
• Check that the electrical outlet is working.
Check that the Ethernet cable is properly connected to the Desktop CPE unit and the
computer.
• Check the Desktop CPE connection status from the Web Interface, refer to the
Connection Status section to verify the connection status.
• If the Desktop CPE connection is down, and the gateway has not received an IP for
5 minutes to 10 minutes:
- Re-Run the Setup Wizard.
- If the Setup Wizard does not help, then reset the Desktop CPE using the reset
button.
Contact your service provider for additional help.
6