Specifying Options That Appear On The User Options Web Pages; Configuring The Phone To Support Call Waiting - Cisco 6921 Administration Manual

Configuring the Phone to Support Call Waiting

Specifying Options that Appear on the User Options Web Pages

Most options that are on the User Options web pages appear by default. However, the following options
must be set by the system administrator by using Enterprise Parameters Configuration settings in Cisco
Unified Communications Manager Administration:
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The settings apply to all User Options web pages at your site.
Note
To specify the options that appear on the User Options web pages, follow these steps:
Procedure
Step 1 From Cisco Unified Communications Manager Administration, choose System > Enterprise
Parameters.
The Enterprise Parameters Configuration window appears.
Step 2 In the CCMUser Parameters area, specify whether a parameter appears on the User Options web pages
by choosing one of these values from the Parameter Value drop-down list box for the parameter:
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Configuring the Phone to Support Call Waiting
The Cisco Unified IP Phone 6921, 6941, 6945, and 6961 support one call per line. Cisco Unified CM
sets the Maximum Number of Calls (MNC) per line, and Busy Trigger (BT) per line attributes to 1 and
these fields cannot be changed, As a result, the line appears to be busy to a second incoming call when
there is an active call present on the line. Cisco Unified Communications Manager forwards the second
incoming call based on the Call Forward Busy settings for the line. The user, who is on a call will not
be notified of an incoming call. Without further configurations, the phone does not support call waiting.
However, you can configure the phone to support call waiting and receive the call by configuring an
additional line on an unassigned programmable button. When the user receives an incoming call while
connected on a call, the phone plays the call waiting tone (single beep), displays a caller ID notification
and rolls the incoming call over to the other line.
To configure call waiting on the Cisco Unified IP Phone 6921, 6941, 6945, and 6961:
1.
Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)
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Show Ring Settings
Show Line Text Label Settings
Show Call Forwarding
True—Option displays on the User Options web pages (default except for Show Ring Settings,
Show Line Text Label, and Show Call Forwarding).
False—Option does not display on the User Options web pages.
Show All Settings—All call forward settings display on the User Options web pages (default).
Hide All Settings—No call forward settings display on the User Options web pages.
Show Only Call Forward All—Only call forward all calls displays on the User Options web pages.
On an unassigned programmable button on the phone, configure an additional line by either
assigning the same directory number on a different partition or by assigned a different directory
number.
Chapter
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