Using Your Phone - ESI Feature Manual

Special keys and their uses
RELEASE
Lets you drop a call without replacing the handset.
HOLD
Press to place a caller on hold for pick up at any station. To pick
up a held call, press HOLD. The display will show which outside
lines are holding calls, with the most recently held calls on the
right. Enter the appropriate line number — for example, 1 2 for
line 12 — to pick up the call.
To place a caller on exclusive hold — i.e., for pick up only
at your station — press HOLD for at least one second. The
display will show an "E" next to the outside line where the call is
on hold just for your station.
SPEAKER
Press SPEAKER for hands-free conversation.
RECORD
During a conversation, press RECORD to toggle (turn on/off)
live recording.
CONF
While on a call, press CONF and call someone else to add him/her
to a conference call among up to the maximum number of people
(counting you) that your ESI phone system allows in a conference.
MUTE/DND
During a conversation, press MUTE/DND to disable your
microphone. When your station is idle, press MUTE/DND to
toggle (turn on/off) do-not-disturb mode.
TRANSFER
Lets you transfer a call to a station for which you don't have a
programmed station key. Press TRANSFER and then dial the
extension number.
FLASH
Press FLASH to generate a flash hook on the outside line or to
toggle between calls waiting.
REDIAL
Press REDIAL to redial the last outside number dialed. If you
have Caller ID service, press REDIAL while listening to a voice
mail message to automatically return the call.
P/UP (Call pickup)
A call ringing at another station or group can be answered from
your station by pressing P/UP, then the appropriate blinking
station key or entering the extension number (e.g., P/UP 1 0 3 to
pick up a call on extension 103).
PAGE
To page through all available stations, press PAGE 0.
To page in only a programmed paging zone, press PAGE
and the one-digit paging zone designation (in a range of either
1–3 or 1–9, depending upon your system; see the System
Administrator for assistance).

Using your phone

Answering a call
When your phone rings, lift handset or press SPEAKER. If your
station is set for hands-free answer, intercom calls will be
automatically output to your speaker.
Placing an outside call
Lift the handset, press an unlit line key or dial 9 (or 8 or 7) to be
assigned outside dial tone; or, without lifting the handset, dial 9
(or 8 or 7) to be automatically connected to outside dial tone
through your speaker.
Placing an intercom call
Lift the handset and press a station key or dial the extension
number; or, without lifting the handset, press a station key to call
the station through your speaker. The station LEDs indicate:
Solid red = In use
Solid amber = Off-premises
"Winking" amber = Do-not-disturb (DND) mode
Solid green = Connected to you
Blinking red = Ringing from another call
Blinking green = Ringing from your call
Speed-dialing with Esi-Dex
You can select and auto-dial from three speed-dialing lists (or
Dexes): the System Dex; the Station User's Dex; the Location
Dex (if you're using Esi-Link); and a Personal Dex of names and
numbers you have either entered via keypad or captured via
Caller ID. (This data may also have been programmed by your
Installer or system Administrator.)
On a 24-Key Feature Phone: Repeatedly press ESI-DEX (while
your station is idle) until you reach the desired Dex, then
repeatedly press the dialpad key corresponding to the first letter
of the desired name. When the name appears, press ESI-DEX
again to auto-dial the number.
On a 48-Key Feature Phone: Press ESI-DEX (while your station
is idle) and choose the appropriate Dex from the display. Use the
volume/scroll keys ( and ) to find the desired name. When it
appears, select DIAL.
Transferring a call to another station
While connected to an outside caller, press the unlit station key
for the person to receive the call (or press TRANSFER and dial
the extension number). To perform an unsupervised transfer,
hang up immediately. For a supervised transfer, wait until the
called person answers, announce the call, then hang up. If, during
a supervised transfer, the transferred-to person doesn't answer,
press the station key again or press FLASH to return to the original
caller; or hang up to release the call to the station's mailbox.
If you call or transfer a call to a station in use (the station key
is solid red), the called person can handle your call as outlined in
the call waiting feature (see next column) — or decide not to take
your call, in which case it will forward to his/her mailbox.
Transferring a call directly to mailbox
To transfer an outside call to another user's mailbox, press
VOICE MAIL and the appropriate station key (or press
VOICE MAIL and then TRANSFER, and then dial the extension
number). Even though you both will hear the personal greeting,
you can hang up at any time to release the call to the mailbox.
Transferring a call to the main menu
To transfer an outside call to the main menu, press VOICE MAIL
and hang up.
Leaving a message in another user's mailbox
Press VOICE MAIL and the appropriate station key (or press
VOICE MAIL and then TRANSFER, and then dial the extension
number). If you press 1 during the user's personal greeting, you
will advance directly to the record tone.
To leave a message in several mailboxes (Quick Groups),
press VOICE MAIL and the appropriate station keys prior to the
record tone.
Initiating a conference call
While connected to a call, press CONF and call another station
or outside person. Repeat the step to add another person (the
maximum, including you, is four) to the conference. Hang up to
disconnect all persons in the conference. If the newest added-on
person does not answer, press his/her station key again or press
FLASH to return to the original conferees.
Picking up a call at another station
If a call is ringing at another station (if it's programmed into one
of your station keys, that key will be blinking red), that call can be
picked up at your station by pressing P/UP, then either pressing
the ringing station key or entering the extension number (e.g.,
P/UP 1 0 3 to pick up a call on extension 103).
Call waiting
If you receive another call while you're already on a call and you
have activated call waiting (see "Programming your phone,"
elsewhere in this guide), you will hear a tone in your earpiece
and the bottom line of your display will indicate that a call is
waiting. You can ignore the call waiting (and it will be directed to
your mailbox), or you can toggle between the two callers by
pressing FLASH. To drop either call, press RELEASE and you
will be automatically connected to the other call (or hang up while
connected to the call to be dropped and your phone will then ring
with the other call).
Dialing 911
Dialing 911 from a local phone (i.e., not from a Remote IP
Feature Phone) places an emergency call and also notifies the
system operator via a spoken or displayed prompt.
Consult your System Administrator for information on printing
feature key overlays for an ESI 12-Key Feature Phone.
Copyright © 2010 ESI (Estech Systems, Inc.). • 0450-0556 Rev. E
Feature Phone
Guide
0450-0556
Rev. E
For detailed user help,
visit www.esi-estech.com/users
Some features described herein either may not be available
or may not have been activated on your ESI phone system.
For more details, consult your System Administrator.