Appendix A - Troubleshooting; Pinging Your Ip Address - Axis 2420 User Manual

AXIS 2420 User's Manual

Appendix A - Troubleshooting

This appendix provides useful information to help you to resolve any difficulty you might
have with your AXIS 2420. Symptoms, possible causes and remedial actions are provided
in a quick reference table.

PINGing Your IP Address

By sending a packet to the specified address and waiting for a reply, the PING utility can
determine whether a specific IP address is accessible. It also provides a particularly useful
method for confirming addressing conflicts with your AXIS 2420 on the network.
Having disconnected your AXIS 2420, follow the instructions below in association with
Symptoms, Possible Causes and Remedial Actions, on page 40, and run PING to
troubleshoot TCP/IP problems on your network:
1. Start a DOS window.
2. Type
ping x.x.x.x
3. The subsequent replies will provide an explanation as to the cause of the problem.
Replies can be interpreted as defined in the table below:
PING Reply
.
bytes = 32 time = 2 ms.....
destination host unreachable
request timed out
, where is the IP address of the AXIS 2420.
x.x.x.x
Interpretation and recommendation
The IP address is already used and cannot be used again.
You must obtain a new IP address.
The AXIS 2420 is not accessible within your subnet.
You must obtain a new IP address.
This IP address is not used by anyone and is available for use with your
AXIS 2420.
Troubleshooting
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